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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,273 Reviews

252 Route 303

Orangeburg, NY

10962

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3,273 Reviews of Bill Kolb Jr. Subaru

February 15, 2022

Nicole who greeted me was great. My car was taken back for service a few minutes after I arrived & was ready sooner than expected when I arrived to get the car I was promptly taken More

by Happy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nicole
Feb 15, 2022 -

Happy responded

See comments already made

February 11, 2022

My service was quick and efficient. My advisor Nicole was wonderful and very informative at my appt More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rosado
Feb 15, 2022 -

Bill Kolb Jr. Subaru responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 10, 2022

I thought the service was nothing spectacular . I was hoping to have a dealer to be more prompt and thorough. More

by GS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Feb 24, 2022 -

Bill Kolb Jr. Subaru responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at cflood@bkcars.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Chris Flood General Manager

Feb 24, 2022 -

GS responded

I came to your dealer for my first service after buying a new SUV. It took time to sign me up plus after everything was done, I realize they didn’t even washed the car when I asked that it be done during the sign up. Second, I thought they would rotate the tires after it was written at sign in that it would be done. I was just disappointed that I have to ask after they came to get me telling me the job was done but it wasn’t. Anyways, left the service not only unimpressed but sorely disappointed . I expected a good reception and service after having a great experience buying a new car from your dealership

February 09, 2022

I have purchased and leased numerous Subarus from Bill Kolb Jr Subaru If you want transparency that’s the place to go. Everyone should only see Mel Dixon. Saleswoman to the stars. Mel spent over an hour g More

by Garymendelsohn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Escobar, Chris Flood, Joe Postighone, Marty Shuvall, Paul Spiegel, Pedro Duarte, Maryellen Dixon
Feb 10, 2022 -

Bill Kolb Jr. Subaru responded

Thank you for your kind words for Mel and our team! We are thrilled that you always have the best sales experience here with us! Thank you for your continued business and we look forward to your next visit! Enjoy the new Forester!

Feb 10, 2022 -

Garymendelsohn1 responded

Mel Dixon did such a magnificent job overall she should be elevated to managerial departments Bill Kolb Jr should be proud she works tirelessly for them

February 05, 2022

The service department is lacking in customer service. As a new customer I should feel welcomed and comfortable…but that wasn’t the case. I will seek to have car serviced elsewhere. More

by subarugirl309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Feb 09, 2022 -

Bill Kolb Jr. Subaru responded

Thank you for bringing this to my attention. I apologize for the lack of customer service experience you encountered during your recent visit. I would like an opportunity to address your concerns and to earn your business, please contact me at 845-398-6334. I look forward to speaking with you. Joe Minns Service Director

February 01, 2022

I’ve bought Subarus from four different dealers. Bill Kolb is by far the best. I’ll be buying my next one from then as well. John Lyons was wonderful! More

by Mark W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lyons Jr.
Feb 02, 2022 -

Bill Kolb Jr. Subaru responded

Thank you Mark for your kind words for John! We are thrilled that he provided you with the best car buying experience. Congratulations on your new car!

January 27, 2022

Professional service writer took care of me from start to finish. Car fixed quickly and without problems. More

by paveni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Nesi
Jan 31, 2022 -

Bill Kolb Jr. Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 26, 2022

Convenient location. Time awailableNice waiting room. Convenient location. Time awailable Nice waiting room. Good refreshment Nice workers.and waiting time reasonable.mostly. More

by Be8for
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Circelli
Jan 26, 2022 -

Bill Kolb Jr. Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 24, 2022

I have purchased / leased over 20 cars in my lifetime. The experience I had at Bill Kolb Jr. Subaru was by far the smoothest, easiest one of them all! More

by Jeffkat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Shuvall, Connor Flood
Jan 26, 2022 -

Bill Kolb Jr. Subaru responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2022

Got a last minute appointment for NYs inspection, was in and out in half an hour. More

by bobm1249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Jan 26, 2022 -

Bill Kolb Jr. Subaru responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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