Bill Kolb Jr. Subaru

My salesman Gary was very knowledgeable, thoughtful. He took the time to go over the features in my new Outback. I highly recommend Mr. Mendelsohn. took the time to go over the features in my new Outback. I highly recommend Mr. Mendelsohn. More

Surprisingly open, honest, and reliable communications Generally, it was a little complicated to explain our situation to the salesperson today. However, Connor not only kept a VERY friendly and COMPREHENS Generally, it was a little complicated to explain our situation to the salesperson today. However, Connor not only kept a VERY friendly and COMPREHENSIVE attitude to us from the very beginning to the very end, also he got my point so fast during our communications and that, in fact, motivated me to close the deal sooner than I thought. Specifically, Today both I and my wife drove hours to find an ideal car. Our plan was to try dealers one by one until the most satisfaction outcome occurs. Our expectation is to convince the dealer match the lowest price on cars.com. We thought we have time to bargain because this car basically would be used for winter. We chose to come to this dealer first for two reasons: (1) Last night, cars.com pushed me an email in response to my alert and it said a few listed Crosstrek's prices have just dropped; (2) When I check out the listings from that email one by one, I found this dealer, which has 2000+ reviews with a 4.9- star, which, in my view, is like a miracle. However, the price listed here online was $1,200 higher than one other 4.9-star dealer and $3200 higher than the lowest price on cars.com (involving a trade-in). Therefore, we decide to start with this dealer. When we throw out our research regarding different prices, Connor took our situation very seriously - which helped a lot because we had our demand but we also had our need - and he caught both of them so concisely. By the way, Connor told us that the "reduced price" was probably a mistake by IT person, however, they decided to honor that price for us. When we began our communications, On one hand, Connor tried to convince me very reasonably about the price by comparing in details about the other public offers - honestly I did not compare it myself - I just thought all P trim are same, which were so wrong, and, that comparison did shorten the price gap. Most of all, we were impressed by Connor's method. It was a very open, honest, and reasonable comparison which ,definitely, could speak for itself. On the other hand, Connor accurately understood our need. That made the deal way more effiective and it saved a lot of energy from both sides. It was not a trick but a very efficient communications between us, Connor, and the sales supervisors. I would like to say that usually I do not believe in "the numbers we wrote down on the paper which was brought by salespersons to their managers for 'approve'". But this time, I found a solid common ground beneath both of us - and that provided hope & extra motivation for a potential win-win outcome, which made us feel very lucky and impressive. Such common ground can only be established by trust & professionalism - the service Connor provided us was more than the money we paid for our car - though the other part of mine always told myself that the price we accepted was higher than I expected - with this trust, both of us might be able to step back a little bit, and we would actually be closer to our goal: they want to sell and we want to buy - at a price that work for both. Also, there were many good ideas creatively applied to our case - solved our trouble/deadlock and no harm to both ours' and dealer's interest - well, probably a little bit more benefit for dealer I think :) - But I considered it as an alternative solution which can only be seen/introduced by the smart. It could be Connor's idea, or it could be the teams' idea - either way I appreciated to have the service here at this dealer. (+ When there were concerns for the financial part, Connor invited the financial person to enter and helped us clear the mist - very responsive and much appreciated though I thought the financial burden on us is not part of my original expectation) + (When financing in our case, it is like interest rate was no longer a concern, however, it would be us to pay for it even for only one month - I leave 5 star to Marty here but, with all due respect, I really wish he could help us lower the interest rate a little bit though it would work for one month only - I did not think about this small detail at that time of signing the contract - whereas, it could have felt better if an industrial expert stand in your shoes - typically not very applicable in sales) The rest of today went well because obviously there was nothing else to worry about/concern. Even the heavy rain did not become a problem and we were safe back home eventually, with our new car. I am proud to use the plate frame which says the town's name and dealers' name because I would like to recomamend the quality service from this place and this dealer to others here in the town I live. Subaru is very useful here and remains popular - but it is a pity that local dealers seemed to consider the customer as an "easy money" to make, otherwise why their p trim's price was marked that much higher the cars.com? Even the Amex TureCar and Costco Auto Program would not help to lower the price substanticaly. Respect your customer and that is how the customers would respect you. Sincerely, for Connor (and the team behind him, or say, the professional spirit behind this dealer). Happy July 4th! More

Amazing serviced provided by Mel Dixon, who made the process seamless and stree-free. Very informative, on top of her game without putting pressure and making us feel uncomfortable. 5 star customer serv process seamless and stree-free. Very informative, on top of her game without putting pressure and making us feel uncomfortable. 5 star customer service! More

I recently bought an off lease 2017 Subaru outback form Bill Kolb Jr. my sales rep was Connor Flood. I tried to buy a car in the NYC area where I live. I had a hard time finding a dealer that was upfron Bill Kolb Jr. my sales rep was Connor Flood. I tried to buy a car in the NYC area where I live. I had a hard time finding a dealer that was upfront and transparent. I heard great things about Bill Kolb from a friend that lives in Rockland. So I decided to jump on Metro North to Tarrytown and Uber it to the dealer across the Tappan Zee (I did not own a car in the city). Everyone with a blue polo shirt was polite, professional and most of all NICE. Connor was very appreciative that I took the train up and he offered to reimburse me for the Uber. So at this point I was wowed but skeptical. I’ve had bad experiences to say the least… I checked out and test drove two cars. I settled on a very clean 2017 Outback in metallic blue. Perfect weekend car for me and my family. When we sat down, I asked If there are any additional fees added to the price of the car. He said just 75.00 NYS doc fee, tax & DMV. There were no Junk fees. I got the price I wanted to pay which was below internet price. Which was well below the Kelly Blue Book. It was such an easy and stress free experience. Connor was genuine and a delight to work with. My friend came to meet me. As I was talking to Joe, I had mentioned that he was the reason I came to their dealership. He paid him 50.00 for a referral. We were taken back. The car was already purchased and the deal was done. Joe went the extra mile to show his gratitude. Thank you Connor & Joe! More

BEST EXPERIENCE AS A NEW CAR OWNER After my first car got totaled, I decided to switch over to Subaru as it's one of the safest makes on the market. Bill Kolb wound up having what was u After my first car got totaled, I decided to switch over to Subaru as it's one of the safest makes on the market. Bill Kolb wound up having what was unknowingly my dream car (WRX) - a 2016 buyback that works perfectly. Not only did the car seem brand new in every capacity (gas, inspection, wash, interiors, etc.) but working with the staff was superior. Juan was by far the most sincere employee; I had difficulty with my insurance company giving me money back for my totaled car but Juan was extremely patient and understanding and was sure to check in every few days to ask how everything was going and to reassure me that my car was waiting for me. I was also impressed by his memory! He had even remembered to ask about the new job I recently attained. If you ever need to reach out to Bill Kolb Subaru, I highly recommend working with Juan. Glowing experience! Paul also broke down all my financial information to me comfortably and understandably which made purchasing my first car super easy and super rewarding. He was even able to knock some discounts onto my warranty - something I really wasn't expecting going into the dealership! Overall, amazing dealership, amazing experience. (And during these pandemic times, the lot and office was kept very clean and maintained appropriate social distancing.) 10/10! More

Dream car AMAZING EXPERIENCE ALWAYS GET MY SUBARUS HERE ! Wonderful and friendly staff. Always willing to help in anyway they can. ! Will def get my next one here as well Wonderful and friendly staff. Always willing to help in anyway they can. ! Will def get my next one here as well More

With the pandemic in full effect, I was well treated. Even service at my local dealership was great. Thanks for a great sales team and an all around brand. I am a proud Subaru owner. Thanks again Even service at my local dealership was great. Thanks for a great sales team and an all around brand. I am a proud Subaru owner. Thanks again More

Excellent experience, honest and transparent. Sales person Gary Mendelsohn very pleasant to work with. Hassle free and very timely experience. Pleasure to be treated respectfully person Gary Mendelsohn very pleasant to work with. Hassle free and very timely experience. Pleasure to be treated respectfully More

Professionals and Knowledgeable Connor Flood was very professional and took the time to go over the details of the transaction. Would highly recommend him. Paul Spiegel was very help Connor Flood was very professional and took the time to go over the details of the transaction. Would highly recommend him. Paul Spiegel was very helpful with additional details. More

Thank you Honestly I dread car buying. but dealing with Mel Dixon at Bill Kolb Jr. made the process easy. From the first phone call, the ease of setting up an Honestly I dread car buying. but dealing with Mel Dixon at Bill Kolb Jr. made the process easy. From the first phone call, the ease of setting up an appointment, ability to test drive two cars Mel professionally accommodated our requests and provided us with all the information we needed to make an informed decision. We found her trustworthy and fair. We never felt rushed or pressured. Thanks again. More