Bill Kolb Jr. Subaru
Orangeburg, NY
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3,276 Reviews of Bill Kolb Jr. Subaru
Thanks For Nothing I wanted to wait for a while before I wrote my review. I was expecting the dealership to call within a week or two asking me if I liked my car or not I wanted to wait for a while before I wrote my review. I was expecting the dealership to call within a week or two asking me if I liked my car or not and how my experience was. I waited 10 months and haven't heard anything, so here is my review. I had my first experience in 2016 with this dealership when I went in to look at financing options for a new Subaru Impreza. I walked out without buying the car. I don't exactly remember what the salesman did that left such a bad taste in my mouth, but I told myself I would never go back. Fast forward to 2019, I was in a position where I needed a car in a hurry. I couldn't find anything in the area that fit my criteria, but at the last minute I found a 2016 Impreza which fit close to what I was looking for. Unfortunately, it was at the dealership I told myself I would never go back to. I decided to give them a second chance. My test drive seemed great, the salesman was very friendly, and he even mentioned that they had great financing options since I had really good credit. I put a deposit on the car and I spoke to the man in finance. He was also really nice. He got my monthly payments to the price I was looking for. I really thought he had my best interest in mind, so I didn't even to think to check the interest rate. I didn't buy it that day because I was still hoping that the car I actually wanted would show up within the few days I had to decide. That car never came, so I went back to the dealership to buy the Impreza that I had put my deposit on. As I was signing the final paperwork, I looked at my interest rate and their "great" finance offer and it was 6.25%! If I would have been smart, I would have checked these numbers initially, but that is my fault. I needed the car, so I went through with the purchase anyway. I had made arrangements to pick up the car a few days later when I had someone available to help get my old car home. We came after hours and it was already dark. Since I was pulling it right off the dealer lot, I thought everything was inspected and checked, so we took the car and left. In the time it took to get on the Palisades and get on 87, which is maybe a 10 minute drive, we were pulled over by a state trooper. The car had a taillight out and a license plate light out. I called the salesman first thing in the morning. At first I couldn't get through to him, but after 2 attempts he finally took my call. I told him that I had a taillight out and he said that bulbs can burn out at any time. I then told him the license plate light was also out and that is when he told me that something was not right. He said that if I called the service department they would change my bulbs at no cost. I called the service department and they told me I had to talk to sales. So after going back and forth a bunch of times, sales finally told me to schedule an appointment and they would fix it. At this point, I wasted so much time and effort trying to get help with a car that I just bought that I decided I didn't want to deal with Bill Kolb anymore, since they clearly had no more interest in me after I gave them my money... then a few months later I started having problems with my break lights. After doing some research, I found that there was a recall for it. I called Subaru of America to get the issue resolved, trying to avoid dealing with Bill Kolb. They told me that my car had already been fixed for this issue but I could contact the dealership I purchased it from to see if they could bring it in for the recall again. Great. I called service and the lady simply told me that the recall didn't pertain to my car and if I wanted it to get looked at, I would have to pay for their services. Thank you Bill Kolb for giving me an awful first car buying experience. I thank the service department for saying my car passed inspection when clearly it shouldn't have for burned bulbs and for trying to make me pay for services related to a recall. This time I mean it, I will NEVER deal with Bill Kolb again. More
Even under the unusual circumstances, buying a vehicle was made easy . Sale completed with no haggle pricing and picked up in a safe manner. Would definitively work with Howard again was made easy . Sale completed with no haggle pricing and picked up in a safe manner. Would definitively work with Howard again More
GREAT EXPERIENCE! SAFE, CLEAN, PROFESSIONAL Great team to work with. They were very friendly, helpful, and accommodating during this crazy time. The safety and security of all parties involved w Great team to work with. They were very friendly, helpful, and accommodating during this crazy time. The safety and security of all parties involved was the highest priority during the entire process. The sales and service team was wonderful to work with. Will recommend to family and friends. More
Pleasant, organized and my wife and I didn't feel pressured. Crazy time to purchase a car, but my wife and I wanted to take advantage of the 0% financing for 63 months for a Subaru Outback. I spoke with the sal Crazy time to purchase a car, but my wife and I wanted to take advantage of the 0% financing for 63 months for a Subaru Outback. I spoke with the sales manager, Joe Postighone, and he explained the process of purchasing a car during the covid19 lockdown. My wife and I knew what we wanted and we found the car on their website. Joe explained on Tuesday what options came with the car and we decided to purchase it. We had the car by Thursday! The process to pick-up the car was very organized. We had a time scheduled, we filled out paperwork 6 feet apart, masks/gloves were worn at all times, and we received all the keys, paperwork etc,. in a plastic bag inside a folder. The salesperson, Howard Bonfield, explained some of the features of the car and made the process smooth when picking up the vehicle. I would definitely go to this dealership again to purchase a car. More
Professional and experienced Howard was very easy to work with and responsive and knowledgeable about all my questions. In a crazy time that we are going through all the people at Howard was very easy to work with and responsive and knowledgeable about all my questions. In a crazy time that we are going through all the people at bill kolb made the process very smooth and easy. More
Top notch dealer, just picked up my third Subaru from them.... Always appreciate there professionalism and warm welcomed none salesman style! Relaxed and always there to assist. them.... Always appreciate there professionalism and warm welcomed none salesman style! Relaxed and always there to assist. More
Howard from Bill Kolb was very pleasant and patience with me. The experience was very smooth and straightforward. Car was Perfect. Thank you! Would recommend me. The experience was very smooth and straightforward. Car was Perfect. Thank you! Would recommend More
WILL NOT RETURN PHONE CALLS OR REPLY TO EMAILS. I LEFT SEVERAL VOICEMAIL MESSAGES AND AT LEAST 3 EMAILS TO THIS INDIVIDUAL. NOTHING. VERY POOE EXPERIENCE. WILL NOT RETURN PHONE CALLS OR REPLY TO I LEFT SEVERAL VOICEMAIL MESSAGES AND AT LEAST 3 EMAILS TO THIS INDIVIDUAL. NOTHING. VERY POOE EXPERIENCE. WILL NOT RETURN PHONE CALLS OR REPLY TO EMAILS. I LEFT SEVERAL VOICEMAIL MESSAGES AND AT LEAST 3 EMAILS TO THIS INDIVIDUAL. NOTHING. VERY POOE EXPERIENCE. More
Great Environment, Great Staff Beautiful dealership with great prices on vehicles. If the prices on the cars aren't enough to keep you interested, the interaction with their staff w Beautiful dealership with great prices on vehicles. If the prices on the cars aren't enough to keep you interested, the interaction with their staff will. Howard Bonfield was beyond charismatic and a great person to meet. He made my brother and I feel and ease and made the whole buying process very easy. In and out with my new vehicle in a few hours. Even before that though, we were discussing setting up a meeting and a test drive. I live 2.5 hours away so it was a little difficult and by the time I could schedule a visit, the car that I was interested was sold. Howard took it upon himself to look and current and incoming vehicles and found me a car very similar to the first one I was interested, the only difference was that it has less mileage and price was only SLIGHTLY higher. Great place to do business. Special shout out to Marty, thanks to you guys I got to leave with a stunning 2019 legacy and loved it! More
My experience at Bill Kolb was smooth and hassle free. The staff was very knowledgeable and not at all pushy . My salesman, Howard , was very meticulous and detail oriented while also forming a personal The staff was very knowledgeable and not at all pushy . My salesman, Howard , was very meticulous and detail oriented while also forming a personal connection with me which made the process ultra comfortable. I was able to get a good value for my trade in and drove away in the vehicle that I wanted for a great price. Overall the experience was excellent. I would highly recommend anyone to go to Bill Kolb Jr. For your next Subaru. More