Bill Utter Ford - Service Center

Great service Got me right in with a mechanical problem. Diagnosed and resolved quickly. Reasonable pricing. I’ll be back. Danny Morris was very professional, helpf Got me right in with a mechanical problem. Diagnosed and resolved quickly. Reasonable pricing. I’ll be back. Danny Morris was very professional, helpful and friendly. More

Amazing I had an amazing experience by one certain quick lane advisor she helped a lot I will for sure be coming back and having her help in the future when I I had an amazing experience by one certain quick lane advisor she helped a lot I will for sure be coming back and having her help in the future when I need work done More

Excellent Service We have always received excellent service from the sales, service, and auto body shop. I’m looking forward to buying a F150 from here in the future! We have always received excellent service from the sales, service, and auto body shop. I’m looking forward to buying a F150 from here in the future! More

Service Friendly personnel, work done quickly, repairs seem to have fixed the problem. If everything is fixed then I would use this dealership again. Thank Yo Friendly personnel, work done quickly, repairs seem to have fixed the problem. If everything is fixed then I would use this dealership again. Thank You More

Poor Service Department Took almost four full days to get my truck repaired. Poor correspondence from the service adviser. Left voice mail on Friday afternoon and she final Took almost four full days to get my truck repaired. Poor correspondence from the service adviser. Left voice mail on Friday afternoon and she finally responded on Monday afternoon. Not sure what has happened to their service department because I have received great service there for the last five years. Not only the worst customer service I have ever received at this dealership it is also the worst customer service I have received at any car dealership. The service manager was helpful and friendly but I should not have needed to speak to him. Took three full days to finally diagnose the problem and then another full day to complete the repair which was about a two hour or less repair. More

poor service and doesnt stand behind work or lack there of We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine pro We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine problems (car jerking to a stop multiple times while driving),and a check engine light. After being told the 2nd time that they had ran all the test they could do e repair for problem and reset the light they couldnt get it to replicate. 3days later check engi e light came back on. I called and was told that since all test had been run there was nothing to worry about unless it mechanically acted up not to worry about the check engine light it was a dummy light. SO I TRUSTED THEM. Mind you i had the warranty they gave PLUS an extended warranty was purchased that would have covered engine issues. Any time there has been an issue it has been taken in and the check engine light has remained on and all maintance records have been maintained. fast forward to August of this year, a light comes on that says loss of engine power, i call and have the car towed to Service department. Long story short it needs a NEW ENGINE, and my extended warranty is expired by 600 miles. AND THEY HAVE NO RECORD OF THE FIRST TWO VISITS TO SERVICE FOR ENGINE PROBLEMS THAT THEY HAD THE CAR FOR A TOTAL OF ALMOST A MONTH....NO RECORDS AT ALL.... i had to provide those for them. The service director was completely clueless and made multiple statements, about what was wrong with the car and what all they had done when explaining to me that they couldnt help me but also couldnt explain why they had no record or 2 service visits that were for the engine problens . Basically i have been told that because the original problems happened last year (2 weeks after buying it) and 35,000 miles before now and their service department refused to keep it longer as we asked multiple times to figure out the problem and instead we were told "its a dummy light" they can be of no assistance to me because basically its not their problem. After reading other reviews i see now that lying , and shotty work, and not standing behind their work is not uncommon i am very dissapointed and would like to have this handled before further action is taken, I have left a message for the GM and am waiting for a call back, i fully expect that SOMEONE at this location will take a stand for whats right and back their actions up by coming up with a solution that does not cost a customer an additional 10k. Erin our service advisor was kind. More

Great customer service!!! Lee was a great help, got my expedition in quickly, explained everything that needed to be done, and gave an accurate delivery time. It was the best s Lee was a great help, got my expedition in quickly, explained everything that needed to be done, and gave an accurate delivery time. It was the best service I have had at Bill Utter. More

Long Term Relationships Confidence, trust, integrity, just a few words that express my feeling of Lee Trunick and the Bill Utter way. They have built their business the same Confidence, trust, integrity, just a few words that express my feeling of Lee Trunick and the Bill Utter way. They have built their business the same way we have at Distinct Designs Construction, by valuing the relationship they have with their clients and treating each and everyone of them like a good friend, and you did not want to disappoint them for any reason. You don't have clients come back time after time without earning their respect and trust. Most of our clients are repeat customers, because we produce a quality project, at a fair price in a timely manner, again and again and again. After thirty years in business, with our own company and 60 years of business for Bill Utter, I know and appreciate what it take to deserve that call when I say to Lee, on the phone that I'm bring my Ford F-150 in for my 311,000 mile check-up. We both chuckle as Lee looks through the page after page of data base in his computer. Yes there is a reason I keep coming back to Lee and Bill Utter, they treat me and all their clients with dignity an respect, I can depend on them and I trust their work and integrity. I consider Lee a GOOD FRIEND. Salty More

Service with Lee Trunick! Lee is amazing! We have been waiting on the Takata airbag recall on the 2014 Mustangs! Lee called today with a part! Lance in service literally had Lee is amazing! We have been waiting on the Takata airbag recall on the 2014 Mustangs! Lee called today with a part! Lance in service literally had the car in the back for 20 minutes. DONE! I am a very satisfied customer and mother! Our son drives this car and knowing that he is safe, makes us feel so relieved!! Thank you, Lee and Lance at Bill Utter Ford!! More