My Review Of Billy Howell Ford Lincoln:
My husband passed away recently leaving me with a limited income. My 22 year old son, (in college living out of town, on his own, paying his own way) was walking to/from work and school because he had no transportation. My 18 year old daughter is a senior this year and will be attending college in the fall. My husband left behind an old but nice looking 93 Ford F-150 which I let my son use. This poor truck is always needing service of some sort and once a week needs oil. On his trip home one weekend the truck started running hot, so he was once again without transportation. Since Christmas was rolling around, I told my kids that we would look for used cars for them as their Christmas present. We had been to several dealerships in our area, but didn't find anything we really fell in love with. At the first dealership we stopped at, there was not one salesman that came outside to brave the cold to greet us. (Bad customer service). When we pulled into Billy Howell Ford, we stopped at the road (which is the start of the lot) and started looking through the used cars. Not long after we arrived, Joe (salesman) came out of the warm building, braving the cold to meet with us. I told Joe what I was looking for, told him I wasn't going to haggle with him, I wanted the best price up front and wanted 2 good used vehicles. We went inside, I spoke with the sales manager, Gary. He understood what I was looking for, the price range I was willing to spend. Gary and Joe pulled up their list of used vehicles, knew exactly what we wanted and pulled around two vehicles that were just perfect for both of my kids. Gary was able to discount the toyota, because it had been on the lot a little longer and cut the price of the Jeep to meet my price. Gary and Joe worked together with professionalism, kind and caring for me, the customer. Gary went that extra mile and replaced the windshield in the toyota because it had two cracks in it. Knowing my limited budget, they filled both cars with gas. These two super people are tops in my book. It was a very heart warming experience to know people still care for others, listen to what they are looking for and help them in everyway possible. What a great team Billy Howell Ford has. My hat's off to them. Great job. I will definantly be back to visit them when I can afford a car for myself. Sincerely, Lisa Gunter
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Billy Howell Ford LincolnAdded:
1/16/2014 12:23:57 PM
What an enjoyable review to read! It is reassuring to know that Gary and Joe provided you with a hassle-free and welcoming shopping experience. Billy Howell Ford’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchases. In the future, please do not hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook and Twitter to gain access to our exclusive specials.