My husband and I have purchased numerous vehicles in the past from NY which was a miserable experience, purchasing my vehicle from Gary LaDue and Mike Gorham was an amazing and painless experience. Gary & Mike showed us all our options, drove us to see each vehicle since I was undecided as to what I wanted, and both Gary & Mike were extremely patient. Gary & Mike worked so hard to get everything I wanted on my vehicle and within my price range. Gary & Mike performed well over what I was expecting. I would 100% without a doubt recommend anyone remotely thinking of a purchase to go see both Gary & Mike. My husband & I look forward to another purchase soon and can tell you that both Gary & Mike will be seeing us within 6 months. Hats off to Gary LaDue & Mike Gorham and both need to be nominated for Employee of the Month.

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I was shopping for a new or late model car and stopped by Billy Howell Ford near my home. I was greeted by Bruce Castleberry. sales representative who showed me around the dealership and was very patient and friendly and answered all my questions. Bruce showed me a late model Hyundai that had been traded in on a new Ford truck. I was very interested in the car and after I took a test drive called my husband to tell him the details.and went ahead and discussed a possible trade of my car. Bruce introduced me to his sales manager, Gary LaDue, who was also very friendly and helpful and welcomed me to Billy Howell Ford. My husband and I talked over the deal and returned to the dealership to discuss an offer with Bruce. We presented an offer and Bruce went to Gary's office and discussed it and returned with a deal that was fair to both parties. We accepted the deal and drove the car home! We both were very impressed with Bruce's attention to detail and his desire to do a good deal with us. Not only did Bruce make a new customer but also made new friends. My husband will be looking for a new car soon and will stop by to see Bruce and Gary.

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In 44 years of owning and buying cars and trucks, this was the finest buying experience I have ever had. Period. End of report! Go to Billy Howell and ask for Randy!

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This was by far the best dealership I have ever dealt with! Staff was very friendly and professional! The salesman even went above and beyond his duties to make sure I was taken care and even drove to my home an hour and a half away in a terrible storm to bring the paperwork to my husband to sign. He got me in the truck that I wanted, insisted I take it home that night and had my car I drove to the lot in delivered to me the next day! I would definitely reccomend this dealership to everyone I know who is looking for a new car! They are awesome!

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From my first email exchange regarding availability of the car I was looking for I have had an extremely positive experience with the three gentlemen listed above. They were very friendly, very knowledgeable and very helpful. Jim is a great sales rep, I never felt pressured and I felt I could trust what he was telling me. He has been great teaching me how to operate the car, he was very willing to review anything that I couldn't remember or didn't understand. Jerry is a professional at his job, he instills confidenence and again I felt he was being honest with me at all times. Dudley knows his job and he does it quickly and efficiently in a friendly manner. (Dudley, the name of the book I mentioned is "The Day I owned the Sky.)

I would not hesitate to recommend this Dealership and these employees to my friends and family.

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Very helpful and friending. I'd buy again from Bruce. The truck selection was great and he worked hard to get the truck I wanted at the price I could afford.

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Randy was wonderful with helping my husband and I find a car in the price range we wanted. He made sure that all our questions were answered. Randy went out of his way to make sure anything that needed was taken care of(from an extra key-less remote to touch up paint). I would recommend Randy to anyone looking for a new or used car!!

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The best car buying I have ever had in and out in 1 1/2 hours. I have been buying cars for 30 years and never had such a great experience pricing, friendliness and service is all at Billy Howell Ford!

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Our overall experience at Billy Howell Ford Lincoln was excellent.Bobby Williams is a very professional and knowledgeable sales consultant.We never felt pressured when dealing with him or anyone at the dealership.Gary Ladue was also very professional and helpful.Bruce Castleberry was great at reviewing the financing options for us to choose from.
We ended up buying two vehicles from Billy Howell Ford Lincoln !! That says alot about the people we worked with! We look forward to working with them in the future.
Patricia & David Graczyk

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I was very unhappy with the over all experience with the service department. I feel that I was quoted a ridiculous amount for services. The repairs that were done to my car were not done properly and no effort correct the issue was made. I tried to explain why I felt the way I did but the manager was to busy telling me why I was wrong. I don't think the customer is necessarily always right but perhaps you should listen to what they have to say.

**On top of everything my phone call with the assistant manager was recorded without my knowledge or consent (the service manager told me he listen to the conversation I had with the assistant manager). I am pretty sure there is a legal issue there.

~I never post reviews because I generally feel that people do their best to make things right. Not this establishment. Go else where even if it is another Ford dealer and GET A SECOND OPINION on the work. I was quoted over $500 for a repair that took another repair person 15 minutes TOTAL. These guys are shady, sloppy and have zero integrity. If the service manager from Billy Howell is reading this then I suggest you revisit the definition of the word INTEGRITY....it includes honesty.

Terrible experience!

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