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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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March 24, 2023

I will never come back again. I do appreciate Shawn in service, Tammy in parts was wonderful. But the dealership is really failed from what it use to be . I have always done busin More

by cshockley47.cs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy in parts, Ian Gustafson, Ken Bell
Mar 24, 2023 -

Blake Ford responded

We are very sorry to hear that you were unhappy with the experience. I am very familiar with the situation as I spent a fair amount of effort myself trying to duplicate the leak. I would very much like to speak with you either in person or on the phone to discuss this further. Please ask for Wesley, Service Manager.

March 22, 2023

Their about like the rest, nothing stands out to make a difference. If they started to offer significant discounts for the senior citizens I believe it would speak to not only the seniors but to their chil More

by all3phz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
March 14, 2023

Everyone was nice, informative, and very helpful. They answered questions accurately and let me know what is needed and what needs to be done and how it will be done. I am very thankful. More

by mike.b3162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
March 08, 2023

The service I received from Ed was great, he was professional and had me in and out in a reasonable amount of time and answered all of my questions pertaining to the work being done More

by mdj131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
Mar 08, 2023 -

Blake Ford responded

Thank you for the kind words! We love hearing from our happy customers! Hope to see you again soon.

March 02, 2023

Very help with problem. Very thorough in checking problem. Also checked recall to make sure it had been solved. More

by elkitchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

I am a commercial driver and was in Virginia just for a day and needed to get my oil changed ASAP, the manager there was very accommodating and helped me out in my situation. More

by szhinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

Courteous service done in a timely manner -- we have always had nothing less when we go for service. More

by anngll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks -- very helpful and courteous. Miss seeing Bonnie!
February 20, 2023

They were informative and made sure I got parts and service needed before I left and I thank them for that More

by mike.b3162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Foley
January 17, 2023

They do take care of your vehicle… however… the labor in my opinion is very high … I am a regular customer… the price for labor needs leveling off … they don’t have competition here … and besides we have be More

by DAV7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

I have always have great service and the people are always helpful. I will return for service More

by JGPANIKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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