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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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January 11, 2023

Satisfied with the quality of work but it took 2hrs for oil change with an appointment. More

by antkim46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Blake Ford responded

Thank you for your feedback, and we would like to apologize that your appointment took longer than expected. Your time is important to us and we will work hard to make sure your service is quicker next time.

January 11, 2023

Vehicle was taken to service shop for general inspection, we had a few things that needed to be replaced, we got a quote, had everything completed, final bill was more than what we were quoted ‘out the door’ More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2023

Very impressed with the staff. Very friendly and made sure that we were satisfied with their service. More

by gglinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burns, Sim Diggs
January 02, 2023

Excellent Service Department Couresty Staff Good Customer Service. Always do a good when they work on my vehicle More

by SYLVESTER_GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

Great customer service! I was very pleased with the work and communication that was provided. More

by jameylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

The staff at Blake Ford always treat me like a very valued customer. Whenever I need repairs or routine service I know I can trust the folks at Blake Ford. More

by Paul_kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

Service center worked with my schedule to get the problem diagnosed and parts ordered so I could still drive to work. That was very important to me as I drive an hour each way to work. We found the issue More

by bosnjoc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed. From service, Eric Burns, Chris Scott, Thomas Norfleet
December 18, 2022

Blake Ford has been my go to dealership for over 40 years. The dealership bucks the trend of high pressure and over selling that makes people afraid to buy a vehicle or even have it serviced. Blake's s More

by Paul_kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tal Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Burns
December 13, 2022

Staff was kind and knowledgeable. They explained information to me that was discovered. All of the staff was friendly. More

by brendabeejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2022

Employees at this Dealership have always been very knowledgeable and helpful regarding their products and services! More

by TRLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Scott
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