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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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December 05, 2022

Took too long to close the deal and it was said 5 percent and I received higher rate. It won’t worth it. More

by keepmovingfoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Burns, Thomas Norfleet
November 10, 2022

We are very pleased with the service of Blake Ford. The people are friendly and great service. More

by Henry Wilkins
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2022

My experience was aweso. e.. Randy Parker is what customer service is all about. I would refer my friends to come here. Thanks Randy for calming my nerves and for giving me More

by tammylynnraiford
Recommend Dealer
Yes
Employees Worked With
Randy Parker, Eric Burns
November 05, 2022

excellent service! Got to actually talk a minute with mechanic which explained further what needed to be done about lug nuts. Have a lot of faith in this mechanic. More

by PTDRAKE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Darden
Nov 05, 2022 -

Blake Ford responded

Thank you for the great review! We love to hear from satisfied customers!

November 03, 2022

great service and very friendly. clean customer waiting room.all other employees were very friendly also More

by carlhowell54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

My message center and my blue tooth stop working since the maintenance was done on my car More

by holygirlm1
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Blake Ford responded

We are certainly sorry to hear that you had some problems with your car after being serviced. Please reach out to me so that we may be of assistance in this matter. Wesley Anderson, Service Manager, 757-569-9756.

October 27, 2022

I really liked seeing amber again it was a 25 year thing she stills looking great More

by jstriper25
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Blake Ford responded

Thanks for the review! We love our Amber too!

October 18, 2022

Excellent service as always. Everyone nice and cordial. A pleasure to deal with every time More

by NORTHSTAR4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Blake Ford responded

Thank you for the great review! We love our customers!

October 12, 2022

Service was good and informative as well as helpful. Things were explained clearly what I need and to do. More

by mike.b3162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Burns
Nov 04, 2022 -

Blake Ford responded

Thanks for the great review. We have some of the best customers!

September 27, 2022

The service was excellent. I was informed in a timely manner about my car. i will recommend Blake Ford to my family and friends. More

by huntercaregiver
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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