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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews
Call Service Center (757) 231-9097

175 Reviews of Blake Ford - Service Center

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April 16, 2024

The service was good it took a little longer than I expected but things happen all the time thank you for your service More

by cdartis62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Blake Ford responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Aschenbach Ford Team

April 15, 2024

Incredibly convenient and well done. They also communicate well with you. I highly recommend using them. They do not try to sell you what you do not need. More

by lynnr13302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Blake Ford responded

We appreciate you for letting others know about your experience, Lynn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 11, 2024

Service department is very nice to work with when I need their help and advice! More

by wsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2024

Aaron did a great job getting my car fixed! He is a valuable asset to Blake Ford. More

by wsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Blake Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Aaron does for Blake Ford and our customers. Hope to see you again soon! Sincerely, The Aschenbach Ford Team

April 04, 2024

Was told that all fluids were topped off. DEF fuel light came on today with 3500 miles to next oil change. Def fuel last every 5000 miles. More

by wesley.fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Blake Ford responded

Thank you for sharing this review regarding your experience with us, Wesley. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Aschenbach Ford Team

April 04, 2024

Car had to be serviced for a recall, scheduling was timely and vehicle was taken care of quickly, Customer service was great. More

by webtime96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Blake Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Aschenbach Ford Team

April 02, 2024

Blake ford was the only dealer that would take my Truck in for repairs! I am so Grateful in how well they did on the engine replacement but, After having to replace my entire engine, it was discovered my h More

by smwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We appreciate the feedback! We strive to provide exceptional customer service, and hope that you are very satisfied! We are taking care of the issues you mentioned as discussed on the phone. Please let us know if there's anything else we can do for you!

Apr 02, 2024 -

smwells responded

Yes I will and thank you so much for all that you do!

April 01, 2024

Very pleasant. I guess he was the guy I gave my keys to. Service was speedy More

by yfsmith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Blake Ford responded

Thank you so much for the review! We love hearing it! We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

April 01, 2024

The staff I spoke with were informative and polite. I'm confident the work was done correctly. Also bought a new vehicle when I was there. More

by jbstutts17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tal Drewry was great as the salesperson.
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Apr 02, 2024 -

Blake Ford responded

Thank you so much for the great review! We love hearing it! Thank you for being the most important part of our business. We strive to provide exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you!

March 31, 2024

Pleasant employees and good service. Service employees are always very friendly. Waiting areas are clean More

by nancypb2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Blake Ford responded

Thanks for the great review! We love hearing about your pleasant experiences with us! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else you need.

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