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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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March 30, 2024

Perfect every time. .price on other services are way over the top.which makes Mr go elsewhere for that particular service needed More

by keith.j.krause0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bonnie, Gerry Givens, Jonathan Foley
Apr 03, 2024 -

Blake Ford responded

Thanks for your review, Keith. We're very happy to hear that you had a good experience. We strive to provide excellent customer service, and we're glad that this was the case for you! We would love to hear more about the price concerns you have. Please call us directly. Thank you. Sincerely, The Aschenbach Ford Team

March 27, 2024

Shawn is always so pleasant and helpful. All employees speak whe they come through the lobby. More

by beabarnes52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Blake Ford responded

Thanks for your outstanding review! We're very happy to hear that Shawn was of such helpful and pleasant to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Aschenbach Ford Team

March 26, 2024

Courteous and very responsive to my concerns and request. Everyone was friendly and considerate. Facility was clean and well maintained. More

by patscountrypost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Blake Ford responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as courteous and very responsive service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Aschenbach Ford Team

March 25, 2024

It’s worth a little extra expense to make sure it’s actual people and faces and workmanship that I can always come back to check on or question if needed More

by lswemhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Blake Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Aschenbach Ford Team

March 19, 2024

YOU FOUND AND FIXED THE PROBLEM THAT TWO OTHER DEALERSHIPS WERE NOT ABLE TO FIND OR FIX CORRECTLY WHILE I WAS TRAVELING. ONCE AGAIN, YOU HAVE REINFORCED MY TRUST IN YOUR SERVICE AND PARTS DEPARTM More

by leedcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Foley
Mar 22, 2024 -

Blake Ford responded

Thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Sincerely, The Aschenbach Ford Team

March 17, 2024

I have seen some improvement with the situation that my car was having which tells me that my car really needed a complete alignment. I will always come to Blake for alignment service. More

by bowers00story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Blake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aschenbach Ford Team

March 15, 2024

Dropped the car off for a state inspection. I was notified that there was also a recall notice about an update to the braking system. Both of these were completed. The car was ready when pro More

by rickyandjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Blake Ford responded

Thank you for reaching out Ricky! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Aschenbach Ford Team

March 08, 2024

GREAT SERVICE AND GOOD PEOPLE TO WORK WITH---WILL CONTINUE TO BRING VEHICLES TO BLAKE FORD FOR SERVICEE More

by wadehobbs2
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Blake Ford responded

We sincerely appreciate your feedback, Wade. Each employee is a valued member of the Blake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Aschenbach Ford Team

March 07, 2024

Great to work with. Love the bring to home delivery service. Nice people. Will definitely bring our fusion to Blake again. More

by DISAPPEAR327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Blake Ford responded

Thank you for this amazing review of your service experience! We really appreciate your business. Sincerely, The Aschenbach Ford Team

March 06, 2024

I had an appointment with them at 9:30. By 10:15 my vehicle had been looked at and the problem was found. Kept me informed of what was going on the entire time and what it would take to fix More

by pjernigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Blake Ford responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Aschenbach Ford Team