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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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February 28, 2024

Blake Ford Service Department has always provided quick and efficient service and advice. They have gone above and beyond in advice on managing my Mustang maintenance. They have built a trustworthy relat More

by leedcopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Foley, William Rodgers
February 19, 2024

Service people were courteous and kept me inform on the progress of my services I was receiving. More

by styner1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Blake Ford responded

Thanks for the kudos, Styner. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Aschenbach Ford Team

February 16, 2024

Great experience from start to finish from the salesperson, no pressure or hurry and make a decision tactics. Even delivered my car for me. Very helpful with getting service department to help wit More

by quintindavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devir Jones
Feb 22, 2024 -

Blake Ford responded

Thank you for taking the time to share your feedback, Quintin. We would like to discuss your concerns further, so please feel free to contact us at your earliest convenience. Sincerely, The Aschenbach Ford Team

February 14, 2024

Awesome down home hospitality, very friendly and attentive. Will bring my vehicle back its next service More

by waxpbs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Blake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aschenbach Ford Team

February 11, 2024

Service department employees are friendly and very helpful with any service issue on any vehicle I have. More

by nancypb2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Blake Ford responded

Thanks for your perfect review! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Aschenbach Ford Team

February 08, 2024

Did service I requested and I was on my way in a reasonable amount of time. Very pleased. More

by rwstainback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Blake Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Blake Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Aschenbach Ford Team

January 18, 2024

The service was fast and the customer service representative was pleasant and helpful. My only concern was, I asked for a detail list of things that are due to be done at the current mileage and More

by agriffiths22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Blake Ford responded

Hello, we are glad to hear that your visit to our service center was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Aschenbach Ford Team

January 08, 2024

The service was very good. Aaron was very personable and knowledgeable. He made me feel like a valued customer. More

by lynnfields08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

Very helpful and keep you informed. Treat you with respect and are on time. Will continue to use them More

by dscherr055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

Quick and good service went the extra mile to check a loose gas line and tighten More

by wcu8205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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