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Blake Ford - Service Center

Franklin, VA

4.4
175 Reviews

175 Reviews of Blake Ford - Service Center

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June 22, 2023

Very disappointed with new owners of this dealership. Care more about getting more money than satisfying customers More

by hrobert
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Shawn McNeely
2.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t really know these names other than Ed Marks who seems to want to do right, Todd Hampton, Jonathan Foley, Ed Marks, Eric Burns
June 22, 2023

not happy that our car seems to be needing repair more often then expected, but shwn it is needed our service dept takes care of you More

by mresterly
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

Hate the automated call center. I just go to dealer and make appointment. Starting to not feel like a hometown dealer. The Blake touch is missing. More

by hastyrobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Marks
June 16, 2023

Communication was horrible. Misquoted pricing and parts were delayed twice did not get work completed until the third visit. I will not be using Blake ford in the future. More

by raymond.mcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
June 07, 2023

They were very helpful and explain everything to me about my car. They called me back and let me know when I could come and get my car More

by kevinmatthews233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Marks
June 06, 2023

I don't know who Shawn McNeely is. Blake Ford used to be my go to Dealership. Since the new owners it has gone downhill and they are not at all friendly or understanding. More

by Super Duty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

after only 3 days from paying $1900 to repair crankcase ventilation it has coded again...the third time in two weeks after paying over $500 two weeks ago and being refused a loaner car because we did not b More

by mresterly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023

I always have a wonderful experience when I take my vehicle to Blake Ford. The staff does a great job and they are so considerate of my time. Thanks for taking such good care of our vehicles. More

by Paul_kaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tal Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
May 20, 2023

I have a very difficult time in making a simple oil change appointment with your automated phone system!!! More

by donjohnsonforestry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Marks
May 19, 2023

Service Department at Blake Ford is excellent. Scheduling was easy and service was performed on time. One minor item of note is the service technician did not reset the oil life monitor. I had to More

by Dan Carr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Marks
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