My Review Of Boardwalk Honda:
When I initially drove this vehicle off the lot (a pre-owned 2008 CR-V), I immediately heard that the rear wheel bearings were in need of replacement. When I brought this to the service team's attention, they took the car in for servicing. When I picked up the car, they claimed that the two rear tires were swapped out with a different set of used ones. This was apparently an effort to mask the sound of the "groaning" wheel bearings. I was not satisfied with this service, so I left the car with them again to replace the bearings. When I picked up the car, they said that they put a new set of tires on all four wheels. When I asked why they did this, I was told that they initially thought that the noise was due to the type of tires. I was then told that they replaced the bearings after their diagnosis of the "faulty" tires was incorrect. If this was the truth, then why did they leave the new (costly) tires on my car? The noise is still there, but not as noticeable as before. They also could not provide me with a work order that showed the wheel bearing (and tire) replacement service. I gave up because it basically boils down to a "their word vs. mine" situation. I feel like they "pulled one over" on me, but at least I know that my Honda is an otherwise reliable car, and I hope to have many years of "better" luck with it.
That being said, I want to strongly emphasize that the sales team was outstanding and very courteous. My parents purchased a 2013 CR-V a few months prior to my purchase, and the ONLY reason that I went to Boardwalk Honda was because of the outstanding service that was provided by Tariq Hassan. Tariq is VERY good at his job. He is a people-person, and I don't remember the last time that I've met someone as friendly and courteous as Tariq. He has made many efforts that go above and beyond the normal sales representative's duties, such as remembering my parents' names and calling them on the phone just to say "hello" on occasion. Tariq is such a nice guy, and I believe that Honda should use his customer service skills as a template for training new associates. Good job Tariq!
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