Boardwalk Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jean Simeon

My Review of Boardwalk Honda:
I corresponed with Boardwalk Honda via email and was given a quote on the new Insight. I came in for a test drive and was treated very well be a greeter and then a sales associate. I told them I wanted to check out other cars too and would let them know by the end of the week if I wanted an Insight. No problem with this dealer. I called back at the end of the week and asked if they could get me a red EX Insight. Early next week my car was in and I picked it up. Price was the one I was quoted online and Jean Simeon was a great guy to work with. He showed me how things worked in the car and he was very helpful. I would highly recommend this dealer if you want a honest upfront quote with no BS. Unlike Shore Toyota down the road.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Marcia

My Review of Boardwalk Honda:
The sales people were all very friendly, however the sales manager is a real jerk. My son leased a 09 civic from here, we thought that the lease was based on a total car value of 17k. we were stupid and trusted them to do the right math, turns out his leased is based on a price higher than msrp! They also promised us complimentary oil changes for 1 year, to make us happy since we were going to leave. When we went back to pick up the tags and ask the sales manager about when we could come in and have the oil change done (the same guy who promised us 5 days before) suddenly had never met us before and had no idea who we were. They will be very friendly when they want you to buy, but dont trust them they will lie to your face. Finally marcia begged up to give her a good review on this site, they're well aware of this site and that probably explains all the ridiculous positive feedback.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: brian

My Review of Boardwalk Honda:
We liked the Cr-v but dreaded going to the closest dealership to our house (Boardwalk Honda) because of their uppity attitudes and total bull when negotiating. They proved true to their reputation that's been established over the past 20 years with the locals--unless you are rich people and willing to pay whatever they say for a car they don't want your business. Take a trip up to Willis Honda--no frills dealership with fantastic prices on identical product. Needless to say we should have known better to even venture into this dealership so shame on us. It won't happen again. We bought our new CR-V from Willis and we love it.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marcia Bishop and John Civoli GM

My Review of Boardwalk Honda:
We have bought cars there in the past and will continue to buy cars there due to the friendly, knowledgeable, and low pressure sales person. We've bought 6 cars there since 2003 and have had a positive experience every time. Our sales person, Marcia Bishop, is very nice and accomodating. The General Manager John Civoli does his best and works with you to make you very comfortable in your total purchasing experience.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kraig - Sales and Mike / Mark Service

My Review of Boardwalk Honda:
Outstanding experience!
Sales - Kraig my salesman was very informative, no pressure & pleasure to work with. Met Kraig when looking for a car for my daughter, he provived options and suggestions that is all cased were resonable and sound. Very good purchase experience.
Mike from Service department - top notch professional, friendly & follows through. Mike didn't need to be prompted or pushed to help me with the service issue, he remembered my concern initiated the conversation and resolved the issue. Thank you.
Service after the sale will bring me back.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Becker, Mary Doherty & Kerry Gallagher

My Review of Boardwalk Honda:
We just bought an '09 CR-V EX from Boardwalk Honda. The entire buying process with this dealer was extremely smooth and painless. Their staff took all the time needed to ensure that all of our questions were answered, without making us feel the least bit pressured in any way. Not to mention that we received a great deal! We highly recommend Boardwalk Honda to anyone who is looking for a relaxed buying experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marcia Bishop

My Review of Boardwalk Honda:
Once again, Boardwalk Honda was a pleasure to deal with as I just purchased my second car from them in less than a year. My sales contact, Marcia Bishop, was once again a pleasure to work with without the high pressure sales I am accustomed to at other dealerships. Marcia took the time to show me several models and we test drove every one of them to make sure my 6'6" frame fit in it. Marcia impressed me with her knowledge of the vehicles and quickly answered every question I had. I walked away with a great experience and a great deal. I highly recommend Boardwalk Honda and ask for Marcia when you get there. She was awesome!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Doughty

My Review of Boardwalk Honda:
I purchased a Honda Oddessey in 2005 and love it. I have always have my service maintained through Boardwalk Honda and most of the time it has simply met my expectations. Several months ago I had an an issue with one of my tires. Naturally I took my van into Honday to have it looked at. I had purchased the extended tire warranty protection, so I certainly wasn't worried about having to purchase a new tire or so I thought. When one of the service guys looked up my account he told me he had no record of the extended warranty and furthermore whatever my problem was wouldn't be covered any way. Naturally I was extremely upset because I knew that I had paid alot of money for that ext. warranty and I knew the problem with the tire should have been covered. As my conflict with the particular service guy that was helping me, or should I say not helping me, grew I noticed the manager of service, Ed Doughty, approach me and ask if he could help. I explained the situation and he immediately took over. Ed Doughty not only zero'd in on a situation occuring in his shop but more importantly he took ownership of it. Needless to say, he investigated my warranty, found it and also found that my 200.00 or more tire would be covered under the warranty. YA YA YA YA!!!!

Now let me fast forward to yesterday, April 28, 2009. I took my van in for a regular service and also let them know it was making a bit of a loud noise - turns out I had a problem with my rear ----- (who knows what). Unfortunatley, for me, this particular thing apparently was covered under warranty, (you know I asked), and it would cost $600.00 to repair....yikes... Well, of course I had it repaired, what else would I do? When I received the call from Ed Doughty, (who by the way was not the orignal person that was helping me and really had no reason to be handling my "ticket" because I didn't complain or ask to see the mgr,etc..), he told me he called to tell me that my van was ready but more importantly, he did a little checking and as it turns out this particular issue is covered under warranty. WHAT...I MUST HAVE JUST HIT THE LOTTERY!!!! I was amazed. I reminded him that I was the lady that he helped several months ago with the tire problem and he laughed and said he remembered. For Ed to step in, double check and really just go the extra mile means more then you will know. Of course it is wonderful that he saved me $600.00 but as wonderful is that he investigated it without any real reason to need to, meaning I wasn't a complaining customer as our previous incounter, he never even saw me in the shop until I went to pick it up. Ed put his hand out to shake mine and of course, I gave him a huge hug. I thanked him a thousand times and taking time to write this letter is the least I can do. It is Ed's genuine concern about people and their wallet that make him a service excellence leader. THANK YOU ED DOUGHTY. I only hope he can continue to harness that "love" for what he does and pass it on to his people - the front line.
Thank you for the opportunity to thank Ed. I hope you share this with him, his peers and superiors.

Fondly,
Jeannie Saul
"an exceeded expectation customer" :)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Robison..Joe, Sales Manager for Honda

My Review of Boardwalk Honda:
After being harrassed by my local dealership, I contacted Brian who I had worked with before with satisfaction. Brian did a highly professional job for me, and gave full attention and professionalism. His associate, the sales manager, Joe was also great to work with and gave me personal attention with the two cars I purchased. I highly recommend this operation and would give the sales experience a perfect 5. Russ Deal, Surf City, New Jersey

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: R. Solt, S. Naylor, Anglea [BMW], E. Dougherty, J. Civolie

My Review of Boardwalk Honda:
I particularly enjoy the service department. However, there are key individuals you make my purchasing experience palatable. We have purchasd 6 vehicles out of 7 since 1991 from Sussman/Boardwalk. The "negotiation" process was less painful than others.

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