Reason for Visit: Service
I recommend this dealer: No
My Review of Bob Byers Ravenna Volvo:
Heard word of mouth this dealer was "adequate", no raving reviews either way. I lived near the Seattle dealership so once I bought my new s40 I had them do any and all work on it. After two years of doing buisiness with them, they dropped the ball. I had a oil change and replaced the windshield (due to cracking from a rock chip). Two days after leaving the dealership, the rock guard on the underside of the engine compartment came undone on the freeway on our way for an overnight trip to Vancouver B.C. Had to have Volvo's roadside assistance come to tow the car back home to Seattle, however; fortunately for me, the tow truck driver was able to temperary fix on it so I could drive home. The next morning after repeated attempts to contact Bob Byers Volvo, I had to drive several miles out of my way to a dealership that was open, they took me right in and fixed my car in a very professional and expedited manor. I was so grateful to them, if it wasn't for them, not only would I have been out my trip to Canada, but I would have had to wait another full day without my car. You see, the service department was closed at Bob Byers, but of course their answering machine that I had listened to so many times that morning, said nothing about them being closed that day. So the way I see it, I spent alot of money for them to do work on my car, only to have it fall apart on the freeway, ruined my plans, and was treated as if I was simply an open wallet.
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