Bob Lanphere's Beaverton Honda - Service Center

Great information and help in buying a new 2019 HRV. Appreciated Robert Nathan's help and care in answering all our questions. 👍😉 Brought our 2001 crv in for a determination of why the Appreciated Robert Nathan's help and care in answering all our questions. 👍😉 Brought our 2001 crv in for a determination of why the driver window stopped working after work was done on the door latch. Would have preferred to see the problem after the Dr panel was removed. Got the crv back with the panel put back, the window up and now the door lock switch doesn't t work. 😫 Don't like not being able to see the problem when I come in for service. Prefer a smaller shop for access to problems and mechanic. Every time I brought a door problem happened, we got an additional problem. I'm selling the crv with a recommendation they NOT get the door problems repaired at Beaverton Honda🙈 Eric tried very hard to help me. Good effort Eric More

Going above and beyond We took our 2012 Honda Pilot in to replace part of the front suspension that was having issues. It turned out the issue was just outside of warranty c We took our 2012 Honda Pilot in to replace part of the front suspension that was having issues. It turned out the issue was just outside of warranty coverage by a few months and was going to cost $1000. Our service rep, Lance Swanson, worked with his manager and the regional American Honda rep to get our repair covered under the expired warranty. What a fabulous surprise. Lance and his team went above and beyond to take care of us -- they could have simply done nothing. I've purchased 2 Hondas from this dealership thus far and I would expect I'll be back to buy more. Big thanks to Lance and team! More

I was greeted well, they knew it would take longer due to high volume and some event going on. I appreciate the communication. I got a newer suv, and it was great. They finished my car super fast ( paint high volume and some event going on. I appreciate the communication. I got a newer suv, and it was great. They finished my car super fast ( paint job) and called me. I was in and out of there in less than an hour. Pained my top roof in less than 1 week . Set up a Rental and a few perks! I will return for sure . Lance helped me threw the whole process and it was a breeze . Thank you guys! More

Colossal waste of time I called in to schedule and appointment to have the DVD player fixed on my 2009 Honda Odyssey and the lady on the phone made an appointment for me rig I called in to schedule and appointment to have the DVD player fixed on my 2009 Honda Odyssey and the lady on the phone made an appointment for me right away. My wife and I both took time off work to take the van down and leave it overnight but when we showed up we were told that they don't actually service DVD players. You would think the service people would know what services they actually offer... but that's not the case. As if the gross incompetence of this department wasn't enough, I was not offered any apology or anything at all to make up for this colossal waste of time other than a suggestion to call Car Toys. In my business, if I make a mistake I make up for it 10x over. Not so with this company. They have no remorse when it comes to their mistakes. I have not felt more like a number is years and will definitely not be coming back. More

The worst service and service managers ever Worst management customer service I have ever seen. Will never buy or recommend buying a Honda . And I buy new cars every year. Very rude people. Worst management customer service I have ever seen. Will never buy or recommend buying a Honda . And I buy new cars every year. Very rude people. More

Avoid This Dealer It's just a generic car, buy it somewhere where they treat their customers better. Sales is unresponsive to warranty related emails, service does n It's just a generic car, buy it somewhere where they treat their customers better. Sales is unresponsive to warranty related emails, service does not communicate well. Service overcharged my wife after I confirmed a repair quote. This is currently in dispute. A complaint has been filed with the BBB. Details: Used vehicle was delivered to customer low on fluids, mis-aimed headlight, burnt out taillight, burnt out license plate light, tires including spare under-inflated by over 10 psi, two door lock actuators are failing. There is no dealer that should deliver a car in this condition used or not, cheap or not. Most of these items were fixed for free (some remain unresolved), however since sales never responded, I was never sure they were going to be fixed nor if it would cost us anything. My local mechanic also identified some other items which the dealer claims are working as designed (they aren't and it doesn't take a mechanic to diagnose these things - worn struts, serpentine belt tensioner noise, failing actuators.) After speaking with the service manager about their poor delivery of the car, I felt that we may have repaired our relationship despite sales still never having answered an email. Turns out I was wrong. I take the car in for service and they pull a bit of a bait and switch on us, I'm quoted one price, my wife is told it'll be done at the quoted price but never given an actual number, the actual number ends up almost 20% higher than I was quoted. Weekend service manager essentially calls me or my wife a liar. Won't bother talking to his 2 employees who quoted me the lower price, claims he was standing there when my wife was quoted the price. She never was. This is now me calling him a liar. They won't refund us the money. EDIT, they did refund the money but they still earn a 1 star for throwing the price dispute onto the ongoing problems. Needless to say, they will never touch our car again and I will never purchase another vehicle from them or recommend them to anyone except for the nice person at the parts counter. More

scheduling mess Scheduling service is a mess: phone is not answered, online chat person was unable to figure out who is the "Owner" of my vehicle even after I provide Scheduling service is a mess: phone is not answered, online chat person was unable to figure out who is the "Owner" of my vehicle even after I provided her my name, phone and she identified prior service record. She also couldn't figure out that I purchased tires there (?). Phone scheduling offered me a spot Wednesday when they open at 7 am but said that the tire changeover (normally about 45 minutes max at a tire service center) would require me to leave my car for a minimum of 3 hours. I know the drill: one drives in and "checks in, then waits until some later time when they have time to work on the car. I asked whether if I arrived early they would just service my car at the appointed time. No luck. More

Service Department Liberty was always super helpful, friendly and made sure things were always done correctly. She is always friendly and has a smile on her face. Liberty was always super helpful, friendly and made sure things were always done correctly. She is always friendly and has a smile on her face. More

Great people!!! Good Service Bob Lanphere's Beaverton Honda makes sure that we don't miss any services by reaching us to schedule an appointment. They also have very good service Bob Lanphere's Beaverton Honda makes sure that we don't miss any services by reaching us to schedule an appointment. They also have very good service specials to save money. More