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Bob Mariano CJDR
Concord, NH
164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 164 reviews
February 25, 2024
Walked out of the dealership being yelled at by the sales manager because my wife and I didn't like the offer we were given. Dealer wanted to sell their vehicle to us at today's rates and take our trade at manager because my wife and I didn't like the offer we were given. Dealer wanted to sell their vehicle to us at today's rates and take our trade at there "tomorrows" rates. What a bunch of malarkey. Worst part is they cost themselves 2 sales and didn't even know it. Recommend you buy elsewhere. That is if you want a reasonable deal. More
by Mike Murphy
Employees Worked With
Ben (sales manager)
Helpful September 11, 2023
Worst customer service I have ever had. Many mistakes with only a “I am sorry I will talk to the technicians”. Gave me a rental that reeked of smoke and had a weird bussing noise. I would n Many mistakes with only a “I am sorry I will talk to the technicians”. Gave me a rental that reeked of smoke and had a weird bussing noise. I would never use them again. They are simply unreliable and incompetent. More
by Kelleyzogo
Employees Worked With
Service manager
September 09, 2023
Only nice to you until payment is received. After that customer service goes straight downhill.just don’t make the mistake of coming here After that customer service goes straight downhill.just don’t make the mistake of coming here More
by Mr.dissatisfied
Employees Worked With
Bob Mariano
September 02, 2023
I had brakes installed 13,000 miles ago at Bob Mariano. I went in for a sticker a few days ago and they failed my vehicle for brakes and stated I would possibly have an issue with the emergency brake (whi I went in for a sticker a few days ago and they failed my vehicle for brakes and stated I would possibly have an issue with the emergency brake (which I never used).! Spoke with the Service manager who explained to me that if my vehicle sat in my paved driveway the brakes could rust and would give me $90 off the $500 installation and $90 off the $900 emergency brake correction. I went to get a "second opinion" at another Jeep dealership, they believe that when the brakes were installed they did not complete the service correct. More
by Me
Employees Worked With
Service
August 31, 2023
Gordon Stevens was very professional and efficient. It was a pleasure working with him purchasing my 2023 Ram 1500 Big Horn. Definitely would recommend purchasing from Gordon. It was a pleasure working with him purchasing my 2023 Ram 1500 Big Horn. Definitely would recommend purchasing from Gordon. More
by Wayne
Employees Worked With
Gordon Stevens
July 18, 2023
Had an excellent experience purchasing a used vehicle at Bob Mariano CJDR. Heidi Austin was extremely respectful of my time and personal purchasing process and was very transparent from beginning to end. Bob Mariano CJDR. Heidi Austin was extremely respectful of my time and personal purchasing process and was very transparent from beginning to end. She was very rational and straightforward through the whole negotiation process and worked with me to come up with a win/win deal. If you're in the market I highly recommend giving her a call. Ben was a great listener and provided exactly what I needed on the back end of the deal, once again a win/win for everyone involved. I'm happy to support local businesses that are focused on meeting their customers' needs in a responsible way for all parties involved and Bob Mariano CJDR certainly make good on that promise. More
by zaxxon25
Employees Worked With
Heidi Austin, Ben Guthrie
