Read Reviews Bob Moore Mazda

Bob Moore Mazda

Bob Moore Mazda

13045 N Kelley Ave
Oklahoma City, Oklahoma 73131


Sales: (405) 749-6049
Service: (405) 775-7000
Parts: (877) 775-7008

Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 71 reviews

4.8

4.8 out of 5

80 lifetime reviews

Bob Moore Mazda

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

Cars For Sale by this Dealer

Need a New Car?



Certified: Bob Moore Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Bob Moore Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Bob Moore Mazda

The Bob Moore Auto Group began as a single point used car dealership opened by Mr. Bob Moore in Wichita, Kansas in 1951. After building a name for himself as a successful automobile dealer in Wichita, Bob Moore purchased his first Oklahoma City dealership in 1970. When Bob Moore planted that first "seed" in 1970, he had no idea the legacy he would create. But legacies don't rest on their laurels. Change is inevitable and the Bob Moore Auto Group has changed with the times, growing exponentially. Even after 56 years in the automobile business, there are some things that haven't changed, though. Bob Moore's guiding principles of Customer Service are embodied in our motto "Respectfully, Bob Moore." Bob Moore often stated, "You can't buy a good name, you have to invest a lifetime of doing the right thing."

Bob Moore's legacy continues today with his son, Mark Moore, who runs the day to day operations of the Auto Group for the Moore family. Based in Oklahoma City, the Bob Moore Auto Group has continued to expand as it now serves all of Central Oklahoma, Tulsa, and Dallas-Fort Worth areas.

The organization has grown to include 14 new car dealerships carrying 16 franchises with state-of-the-art showrooms, parts, service and finance departments, as well as 4 collision centers, 6 Buy Here/Pay Here locations and over 800+ employees and continually growing.

We are always searching for a better way to help a customer, service a vehicle, or prepare for the future. We continually strive to provide training and education to give our employees the opportunity to advance and build long-term careers with us. Our number one resource is still our employees and we expect nothing less than Respect, Honesty and Integrity in them.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

mike.skinner.9026
1/30/2013 9:09:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Corbin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Moore Mazda:

Great experience with very knowledgeable salesman. Corbin was informative and helpful. Not assertive at all. Truly interested in getting a solution that was best for us. Came to the dealership only wanting to look at a CX-5, but the car and the experience led us to quickly feel very comfortable. Not a pushy tense anxious experience at all. Did not have the color car we wanted and worked hard with no hassle to get one for us. Great, super experience overall.

Was this review helpful to you?    Yes | No

Twitter
Larry D. Reser
1/15/2013 9:58:07 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
"Chick" Collins
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of Bob Moore Mazda:

Most pleasent car dealings I've had in a long time. These folks were very professional and sincere. The dealership was very open and clean and everyone was very friendly, even those who were not involved with my visit.

Was this review helpful to you?    Yes | No

Twitter
Queenbee1218
1/12/2013 11:51:35 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linda Graham
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Moore Mazda:

We Purchased a new MAZDA3, absolutely love my new car! Everyone there was very respectful and professional. They treated my husband and I as if we were royalty... I was very impressed with the customer service and everything was done very promptly and professionally. I would definitely reccommend them to any of my friends or family. *The Holt Family*

Was this review helpful to you?    Yes | No

Twitter
Carter Sanders
1/7/2013 5:13:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bob Moore Mazda:

My company just bought a CX-5 and Richard was are salesman and did a great job. He even cleaned and detailed it himself so we could take it that afternoon. We were in and out in no time and got a good deal. The car performs just like they said and is a joy to drive.

Thanks

Carter

Was this review helpful to you?    Yes | No

Twitter
amberdawn.alfred
1/6/2013 12:52:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kurt
Matlin
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Bob Moore Mazda:

I had a great buying experience with Bob Moore Mazda. I appreciate how they treated me with respect and understanding that I was the one buying the car, they were not pushy. I have had some bad car buying experiences where they trade you off to different sales people and then have you write a review before they have finished the sale so you can’t go back and tell them how they really did. Here they let you buy the car and then write a review which I thought was a better idea. I worked with Kurt over the internet to get the information on the vehicle and they gave me an estimate over the internet about what they would give me for my current car before I drove all the way to OKC, since I lived in Tulsa area. When I got there I was introduced to Matlin. I got close to what I wanted for my trade in and signed the paperwork and got with the accountant there to work out my loan. I already had a preapproval from my bank before I drove to OKC and the dealership also used my bank so it made the loan process quick and painless. I do believe it only took about two hours to buy and for them to get the CX-5 ready for me to drive home. They gave me a tour of the service area and gave me a coupon book, but since I don’t live in the area I won’t be able to use them.
Just to add some more info: I bought the CX-5 because it had about the same rated gas mileage as the Chevy Cruze I was driving I was getting 32mpg combined driving 20%city/80%highway, going about 60 to 65mph.
On the CX-5 Mazda the first tank of gas I used I got 29 mpg, I was driving the turnpike at 75 mph with about 10% city driving. The second tank of gas I got 32mpg with driving 65mph 20% city/80% highway. Currently I’m getting 32mpg on my 3rd tank of gas. I do have to say I’m very pleased with the performance so far and it has a lot more room than a car. Bob Moore did a great job at helping me before I bought the CX-5 Mazda; I also did my research to find out what I wanted before I decided on what to buy.

Was this review helpful to you?    Yes | No

Twitter
ccmc
1/5/2013 9:57:06 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linda Graham
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Moore Mazda:

I bought a new Mazda 3 at Bob Moore Mazda through Linda, I got everything I asked for at a great price with no fuss!

Was this review helpful to you?    Yes | No

Twitter
Wallstguy2121
1/3/2013 7:00:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Corbin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bob Moore Mazda:

Great dealership. I would recommend to a friend. I received a lot of help from my salesman Corbin. The customer service was great as well.

Was this review helpful to you?    Yes | No

Twitter
dbarnhart1988
1/1/2013 7:27:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linda
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Moore Mazda:

Linda was a great car "saleswoman" and she listened to what we wanted. She did not try to talk us into a car that we were not interested in. We told her our budget, our situation, and what we wanted in a car and she got it for us.

Was this review helpful to you?    Yes | No

Twitter
CX-5 owner
12/18/2012 3:24:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linda
Terry and Yon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Moore Mazda:

This is our seventh Mazda and the new CX-5 is replacing a 2000 MPV with more than 208K miles. Purchasing the car is easy compared to trusting the service team later on. We feel Yon (service manager) is extremely knowledgeable and honest when you have an issue with your Mazda. In fact, we didn't even consider any other auto dealers. We have had excellent service with all our Mazdas and would highly recommend the Bob Moore Mazda Group! Zoom Zoom!

Was this review helpful to you?    Yes | No

Twitter
kewimo
12/11/2012 1:01:40 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Chaz Grady
  • Customer Service:

    2
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.2

My Review Of Bob Moore Mazda:

I purchased a used vehicle with stipulation "AS IS". No buyers guide. The night I bought the vehicle I test drove it twice. The first time I checked everything out AC/Heater, windshield wipers everything worked good for a old vehicle except the constant door ding that would not stop. I continued on with my test drive and asked the sales agent if they could look at the door ding because it was enoying. He said yeah I'll get it checked on when we returned back the agent took the vehicle back to the shop. After nearly two hours the sales agent returned said they figured it out everything good ready to test drive it again. I test drove it this time not checking the same stuff I did before, wish I would of checked again I soon regretted. The next day I took the vehicle in and ended up putting 900 dollars of work into the truck. The thing that hurt me the most came that night on my drive home. A passing vehicle threw liquid out of their car and it landed on my windshield. I turned on my wipers and nothing. Dead in the water no motors then I tried the washer fluid. Nothing no pumping of anything. I thought this was weird. So that next morning I took the vehicle to a mechanic who said "it was nothing someone unplugged a module behind the radio. He then added.. The module controls yours wiper motors, and anything to operate your wipers, Also your turn signal indicators and the "DOOR DING" SO this dealership thought they would jeapordize a costomers safety for money. I have tried to contact the sales agent who has not returned my call everytime I have left a message with someone they give me a runaround. In my book that is bad business practice which is why I have given Bob Moore Mazda a unsatisfactory rating.

Was this review helpful to you?    Yes | No

Twitter

<< Reviews 1-10 | Reviews 21-30 >>