My Review Of Bob Pion Buick GMC:
In two words...Holy Cow!!! I have dealt with a few dealerships in my 30 some years as a licensed driver, but never have I had such a wonderful experience as I did at Bob Pion Buick/GMC. My wife had taken her Buick there some time ago for repairs. We didn't buy it there, but they were very helpful and were able to correct an on-going problem she was having, one that another place could not. I have ordered parts there before. Yes they had to order them, but they were there when they opened the next day.
Now to my most recent experience. I had a truck that was going on ten years old and the repair costs were getting to be almost half of the value. I began my research and started looking at various vehicles and places. While looking on-line I found a real eye catcher. Within hours after emailing Bob Pion Buick/GMC I was contacted by Lindsay, the internet sales mgr. She was without a doubt very friendly and courteous. I made an appt. to go in and look at the truck they had listed. When I arrived, first impression…a very clean and presentable dealership. Employees looked friendly and happy to be there. Lindsay introduced me to Carl, one of their salesmen. Carl was very friendly and very knowledgeable and NOT at all high pressure. He showed me the truck and gave me time to look it over. Once I decided it was something I would like to try…away we went. But wait…before we even drove it out of the showroom Carl took me around and introduced me to several people in the dealership, right up to the owner, Mr. Pion himself. What a sincere and friendly man. A man who shows that he cares about his dealership, his employees and most importantly his customers.
During the test drive Carl was very informative yet didn’t just talk about the dealership and the car. We got into just a good friendly conversation. I felt like I was taking a ride with a friend and not a guy just trying to sell me a car. Once we got back I mentioned that I liked it, but wanted to bring my wife in to look at. Without a hitch Carl threw the plate back on it and told me to take it, drive it, enjoy it, and go show your wife. An hour later I was back with my decision. I’LL TAKE IT!
I was ready to finance through my credit union, one I had been doing business with for over 11 years. I ended up financing through the dealership. They were able to give me a much better rate. The whole paperwork process was quick and painless.
The day I went to pick up my new truck, Carl again went over the whole truck and all it’s functions. He helped me set up the OnStar and how to use the Bluetooth function. Oh and did I mention he came in on his day off to do this. The truck was VERY shiny and clean.
The service dept. had done a great job at prepping the truck for me. I actually took it back a week later for the Simonize treatment. I made the appt. for 8am and within a few hours I was getting a call that it was done. Again, a great job! The dealership has been in touch with me to make sure all is going well. They care about their customers and make sure they’re happy. Not just…how many cars can I sell, sell the car and then forget about you.
Yes this is a lengthy review and I could go on. But hopefully if anyone reads this they will have a good picture of what to expect when you go to Bob Pion Buick/GMC. From start to finish you will not be disappointed. You will be well taken care of and respected.
To the whole Bob Pion Buick/GMC family, I thank you.
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Bob Pion Buick GMCAdded:
2/20/2013 7:18:57 PM
All we can say is thank you for the awesome review!! We love to hear from our customers and makes it that much easier to come back to work everyday! Thanks again and we look forward to seeing you whether its sales or service!
Bob Pion Buick GMC