My car buying experience spans more than 40 years and I have NEVER had such a positive experience selecting and taking delivery of a new vehicle. From the moment I entered the showroom I was treated with kindness and respect. There was NEVER the slightest feeling of pressure to buy and I felt very much at ease getting answers to the questions that would allow me to make an informed decision-whether a BMW or other. Anthony and Andrew took their turns guiding me on extended test drives of different models and did their best to ensure that I would be able to experience for myself all the vehicles had to offer. When the decision was made to purchase from them they extended themselves beyond any reasonable expectation to locate the exact car I wanted and Mike, the manager made certain that it fit within the financial parameters I had set. Through their combined efforts my new car came in sooner than expected and they spent as much time during the delivery as they did when I was first learning about it during the test drive. Unfortunately, I did not learn all I needed to during that session, but they were incredibly accommodating a day later when I discovered what I did not know and could not resolve with the manuals. Anthony in particular was great in this regard--I know the configuration he set in my controls is not even mentioned in the manuals and gives my BMW a real custom feel. On a final note, I insure my autos with USAA and to me, they represent the pinnacle of the industry--they are just fabulous! When I added my new car to my policy it was mentioned to me that Bob Smith is one of their premier dealers for outstanding customer service and satisfaction on an ongoing basis. Their assessment of Bob Smith BMW is consistent with my experience and I give them my strongest endorsement without reservation. Thank you Bob Smith BMW!

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I went by to pick up my car from a service and I think of myself as a pretty tech savy guy, but I ran into a guy named Roger while waiting for my vechicle and asked him a random tech questions about tye traffic system that annoyed me. After a year and half of owning the car he showed me how to display traffic on my 650. No one else ever told me that! Definitely a guy who knows this car in and out

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Over the course of 2 weeks I visited 6 different BMW dealerships around Southern California. This dealership was by far the best, in my opinion. Neil approached me right away and took me on some test drives with no problem. He was enthusiastic about me purchasing a new ca,r and I could tell he really valued my business. Other dealerships, which I won't name, treated me like they couldn't care less about my business...strange. They didn't have the right car for me at my first visit, but when the one I wanted came in the process was quick and painless. Neil kept in contact with me daily while the car was getting certified...he also returned all my calls immediately. Tiger, the used car manager, was also a big help. He gave me his bottom line price without having to go back and forth with them. I ended up getting the car at a great, fair price. Also, since I am a first time buyer, they wouldn't approve me through BMW's financing at first. So I went to a credit union and got approved at 7.5% percent. When Tiger hear this he made a few phone calls and really pushed for me to get approved through BMW at a better rate. I told him that I already tried and was not approved. He tried again anyway and got me approved at 3.9%. I was really happy with the service and care that the entire team showed towards me.

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Larry was Knowledgable, Friendly, wanted to help as much as he could and did. I would send people to him without any hesitation. I look forward to a long working relationship with him.

I want to say something about my service guy, Ken Firmin. Ken is the best. It always is a pleasure seeing him and working with him. Very Knowledgeable and friendly.

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Problems from the first day off the lot. Oil light flashes on, ipod connection doesn't work and tires are bald after less than 8000 miles. Staff and management were cold and uncaring.

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Hate dealing with car salesmen? Then David Prince is your guy. Easiest transaction I've ever had. He gave me a lot of info most sales people wouldn't--how to get a bigger discount, how to get out of my old car in the black, etc. So easy!! And so nice. NO hard sales, just "let me know what I can help you with and how I can make your life easier". You can't go wrong with David Prince, if you want your BMW at the best price possible, with the least stress possible. THANK YOU DAVID PRINCE!!!

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Purchase experience was excellent. Sales staff was very accommodating and informative of the vehicle.
They spent plenty of time going over the vehicle and the test drives. Price and deal for the vehicle was very competitive.
The BMW purchased was outstanding. I highly recommend Bob Smith Calabasas.

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Bob Smith is the best place to go for a new BMW. With great deals, AWESOME service, no "sleazy car salesmen," this place can't be beat. As a 21 year old purchasing my first vehicle, I thought my experience would be an all day teeth-pulling event. Instead, It turned out to be one of the finest experiences of my life. I was treated with respect and fairness.

In all, if youre looking for a new BMW, come to Bob Smith!

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Everyone was very friendly, attentive and Larry Shapiro made me feel comfortable and helped me be knowledgeable of my purchases. Will definitely buy again from Larry Shapiro.

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Greg at Bob Smith was the only dealer in the greater LA area that had the tools to find the exact car I wanted and to make the deal I wanted. Buying at Bob Smith BMW was efficient and easy. All of the details were worked out online before our actual dealer visit (we live 80 miles away!) and when at the dealer every detail was taken care of as much as possible before we arrived. This is the second car we bought at Bob Smith and will buy our next car there, too.

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