Reason for Visit: Service
I recommend this dealer: No
My Review of Bob Smith BMW:
I had a problem with my 2003 530i sedan. I told the service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs. When he called back he told that it would cost approximately $1,000.00 to replace the alternator! $1,000!! Are you kidding?! Then he said the technician "noticed" that I had leaks in some hoses, oil leak in manifold cover, etc.
It was obvious that they were just trying to add as much costs to my tab as possible. This is not the first time this has happened to me there - last time they wanted $2,600.00 for ROUTINE MAINTENANCE! What is this dealer smoking!
I took my car to an independent repair shop and the $1,000 repair was completed for only $534.00 out the door! Half price! AND this mechanic noticed nothing additional needed to be done. The car, he said, was fine.
Also Bob Smith BMW damages your paint job every time they let their crew wash and polish your car. They don't know what they are doing - they use a dirty buffing wheel and they obviously are not trained properly. I dropped off my car and 2 days later I returned to find horrible swirl marks and scratches all over the car! They permanently scratched my paint job. Just look at all of their used cars on the lot - you'll see signs of scratches and swirl marks.
Summary - they charge very high prices for very average work!
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