Bob Smith BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bob Smith BMW:
I had a great experience. Megan Hosp was great! She made sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered all of my questions. I have recommended them to multiple people.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Smith BMW:
Every person that I encountered at this dealership was friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dealership as well as go there again myself! Thank you!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bob Smith BMW:
This was by far one of the best sales experiences I have ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable, professional and very courteous. I was even introduced to the General Manager(s), which reassured me that they took pride in their dealership and cared about each customer who walked through the door. I am highly recommending my friends to visit Bob Smith if they are in the market for a BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bob Smith BMW:
We leased a BMW 5 series from Bob Smith- the staff was helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- very fast. And they have a hot chocolate machine that dispenses amazing hot chocolate- not that that has anything to do with buying/leasing a car- but it certainly doesn't hurt. I would and have recommended this dealership to several individuals who have all had the same great experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bob Smith BMW:
Leased a new X5. Coming from out of town, I needed support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in constant communication with me, gave me a payment I could afford and had all the paper work done ahead of time so I only needed to show up and sign a few documents. Great Customer service. Will be coming back again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Smith BMW:
for years, I have been taking my cars to Bob Smith for service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter more complex problems and they are especially good with explaining the situation and making the service experience very smooth. These guys know what they are doing...

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bob Smith BMW:
I just leased my second 328i from this dealership. My sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff too. I recommend Bob Smith BMW to all of my friends.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Smith BMW:
These people are amazing. I have had excellent service and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell they care. I have referred several friends to them, including to their MINI dealership, and ALL of them have given glowing reviews.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Smith BMW:
I had a problem with my 2003 530i sedan. I told the service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs. When he called back he told that it would cost approximately $1,000.00 to replace the alternator! $1,000!! Are you kidding?! Then he said the technician "noticed" that I had leaks in some hoses, oil leak in manifold cover, etc.
It was obvious that they were just trying to add as much costs to my tab as possible. This is not the first time this has happened to me there - last time they wanted $2,600.00 for ROUTINE MAINTENANCE! What is this dealer smoking!

I took my car to an independent repair shop and the $1,000 repair was completed for only $534.00 out the door! Half price! AND this mechanic noticed nothing additional needed to be done. The car, he said, was fine.

Also Bob Smith BMW damages your paint job every time they let their crew wash and polish your car. They don't know what they are doing - they use a dirty buffing wheel and they obviously are not trained properly. I dropped off my car and 2 days later I returned to find horrible swirl marks and scratches all over the car! They permanently scratched my paint job. Just look at all of their used cars on the lot - you'll see signs of scratches and swirl marks.

Summary - they charge very high prices for very average work!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Smith BMW:
Consistently terrible.
Multiple tries to fix the problems. Lame excuses. Gouging.
Couldn't even change a light bulb:
They changed my tail light bulb (w/o asking!) and left the wires hanging out of the trunk panel! Lost screw and trim plugs, busted the gas filler cover pull toggle.
Sloppy and expensive. great combo!

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