Reason for Visit: Sales
I recommend this dealer: No
My Review of Bob Smith BMW:
We had a very bad experience with Larry. He did not seem interested in selling the car, on asking he if he would negotiate for the price, his reply was that he would if he thought we were interested, even though in reality, we wanted to buy the car the same day!
They had a particularly bad service, and I am surprised that with this kind of customer care, they are in business at all.
The only good aspect of Larry was that he did not waste any time, talking useless stuff, neither did he bad-mouth any competitors, but overall, he was not trying to sell atall. If you don't want a great deal, and don't care for customer service, I would recommend this, but if you are looking for a overall pleasure experice, avoid them. They are in Calabasas now.
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