Bob Smith BMW

Bob Smith BMW
24500 Calabasas Rd
Calabasas, California 91302

Sales: (818) 346-3144
Service: (888) 707-6277

Manufacturer: BMW

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Twenty-Four Month Rating: 3.5/5
38 Reviews
Bob Smith BMW

Overall Score: 3.5 Star Rating3.5



About Bob Smith BMW
Certified: Bob Smith BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bob Smith BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


gkho
1/31/2012 5:06:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Wilkerson

My Review of Bob Smith BMW:
I bought my BMW from Bob Smith and earlier the service was spotty. But, since Ken was assigned my service advisor, I find him very friendly, helpful & accommodating.

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vikm
11/28/2011 10:53:13 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Huber

My Review of Bob Smith BMW:
We purchased a used CPO 2010 528i and the entire experience was very smooth, quick and went without any hitches. Greg Huber was the Sales rep who went above and beyond and worked with us to make us feel comfortable, was proactive, honest and courteous. In short, he was great to work with.
After we agreed on the price, we noticed there was a small dent on one of the wheels, which Greg took it upon himself to get it fixed. he even went to the extent of picking up and deliverying the car to me:-).
Great job Greg, and thanks again for all your help. I just hope i do not have to contact you again till I buy my next BMW:-)

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BMWReview
7/6/2011 5:42:18 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Julia & Aiisha

My Review of Bob Smith BMW:
I have been bringing my car for normal maintenance service for 3 years at this dealer. They are doing fine with these services. Finally I had mechanical problem to the car and they treated me like I never exist. This is the way they serve their customers by ignoring to my call. Finally I brought the issue to Service Manager who took 2 weeks to get back to me after couple emails to remind if she have a chance to look at my issue. Finally they got back to me and they did not take the responsiblity to take care the issue and instead blame to me and other people.

My experience with BMW in Beverly Hills is much better than with them. They would take care the problem right away without ask too many questions. I will never bring my car back to Bob Smith again and also let all my friends know my bad experience with Bob Smitth BMW.

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dsukia
5/13/2011 2:58:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Firmin

My Review of Bob Smith BMW:
Bought my CPO 750i from a dealer a bit north of Bob Smith. The experience there was not good at all so I looked for a new place to service my car. After recommendation I picked Bob Smith BMW and specifically Ken.
He is very knowledgeable, great to deal with and gets the problem resolved in quick and responsive manner.
Issues that the other dealer kept my car for weeks and did not actually fix, Ken correctly diagnosed the problem and resolved the issue quickly.
Don't expect him to pickup phone calls every time you call but that is really not needed with him. He does not miss anything.

Simply describe your problem and let him do his work, you wont be disappointed. He knows more about the problem after you describe the issue than most dealers do with hours of diagnostic.
I have been to service my car at this dealership several times and been happy every time.
The service I have received from Ken has sold me on the dealership so much that I will buy my next BMW from BOB SMITH. They maybe slightly higher priced but you will get that and more back in long run. They took such good care of me even with the fact that car was purchased from another dealer I cant imagine ever buying a BMW from another dealer.

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bmlover
12/31/2010 2:30:09 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: MATT SMITH-

My Review of Bob Smith BMW:
BOUGHT A USED CERTIFIED PRE-OWNED BMW- A WEEK LATER FOUND OUT THAT THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NEVER DISCLOSED AND YET IT SOMEHOW HAD PASSED THEIR INSPECTION- THEY HURRIED UP AND TOOK THEIR CAR BACK, PROMISING A BETTER CAR- - NEVER DELIVERED IT!!!!!! THEY LEFT US WITH A DENIED LOAN, NO LOANER CAR, BUNCH OF EXCUSES AND LIES. DO NOT BUY ANY CARS FROM BOB SMITH THEY ARE FRAUD!!!THEY SELL LEMON CARS THEY BUY THEM FROM AUCTIONS-FIX THEM UP AND MAKE INSPECTIONS PASS TO CERTIFY THEM-THEY ARE LIARS WHO SHOULD BE REGULATED. I STRONGLY ENCOURAGE ALL THOSE WHO HAD SIMILAR EXPERIENCE TO FILE A COMPLAINT WITH BBB- BECAUSE I HAVE!!!

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MONA KOHAN
9/27/2010 8:15:06 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: JOE KELLY

My Review of Bob Smith BMW:
JUST LEASED A BMW FROM BOB SMITH DEALERSHIP LAST MONTH. DROVE OFF THE LOT WITH A DEEP SCRATCH ON MY REAR PASSENGER WINDOW UNNOTICED. SCRATCH WAS NOTICED BY THE WINDOW TINTING COMPANY THE NEXT DAY. AFTER THREE WEEKS OF CALLING AND LEAVING MESSAGES AND NO RESPONSES FROM THE BOB SMITH DEALERSHIP, I DROVE TO THE LOT. SALES MANAGER LOOKED AT IT LAST WEEK AND TOLD ME THAT HE WILL GET BACK TO ME IN ONE DAY. 7 DAYS LATER AND NO PHONE CALLS, I DROVE TO THE DEALERSHIP JUST TO BE TOLD THAT THEY ARE NOT GOING TO SERVICE MY CAR. THIS IS A CAR THAT THEY SOLD ME LAST MONTH. I HAVE NOT EVEN MADE MY FIRST MONTH'S PAYMENT. OBVIOUSLY BOB SMITH DEALERSHIP, WAS TOO WILLING TO TAKE MY MONEY, BUT NOOOOOOOOOOOO SERVICE FOR THE CAR THEY LEASED TO ME!!! EXTREMELY DISAPPOINTED. WILL NOT EVER EVER RECOMMEND THIS PLACE TO ANYBODY. NOT VERY PROFESSIONAL. FAMILY OWNED BUSINESS AND NOT PROFESSIONAL AT ALL.

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balla1234
8/29/2010 10:34:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Morano

My Review of Bob Smith BMW:
Chris Morano is honest and went out of his way to make the deal happen! He is a great asset to Bob Smith dealership. The environment at Bob Smith is very friendly, kid's friendly and make you feel like home! First time buyer at this dealership and I will strongly recommend this dealer and Chris Morano!

Anil Gunaratne

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steve/jill
6/13/2010 12:01:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Baris and Maria

My Review of Bob Smith BMW:
Saturday 6/12/10 my fiancee and i arrived at Bob Smith BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you feel like you are being swarmed at dealorships...Not so at Bob Smiths ! Baris was totally professional,kind, and considerate... Baris knew everything about these cars , and did everything possible to make this experience a positive situation...We got a fantastic deal and left there with smiles on our faces.....When we return to buy another BMW we will be looking for Baris !!!!! thanks so much for making our day...p.s. KUDOS to Maria in the finance department for how fast she got us in and out with herself having such a busy day !!! Mr. Bob Smith you should be so proud to have employees of this CALIBER !!! sincerely Steve Martin and Jill Davis...

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skargas
1/16/2010 4:06:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Bunnell, Catherine Hodac

My Review of Bob Smith BMW:
I just leased my 2009 Z4 from Bob Smith BMW in Calabasas, CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and courteous. He worked with Joe Kelly, the Manager, to give me a great deal on the car and on my Lexus trade-in. I was also treated very well by Dan Kras in the Finance Dept. My accessories and other options were handled by Catherine Hodac in the Service Department, who took care of my questions efficiently and expeditiously. I would highly recommend this team and dealership for your next BMW lease or purchase!

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alyjoyce
11/5/2009 12:35:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Megan Hosp

My Review of Bob Smith BMW:
I had a great experience. Megan Hosp was great! She made sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered all of my questions. I have recommended them to multiple people.

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