Bob Wondries Ford

Don't do it! I took my car in for service this week for a coolant leak and was told it would be 1-2 weeks, then it changed to 5-6 weeks and then 6-8 weeks. The I took my car in for service this week for a coolant leak and was told it would be 1-2 weeks, then it changed to 5-6 weeks and then 6-8 weeks. The 5-6 weeks was waiting for it to be assessed. I asked if they would provide a rental car and was told "no, they would give me a discounted price". I asked if I could get in line and continue to drive my car and was told "no, it is a liability risk." There were no explanations nor apologies. They obviously did not.consider the impact of not having a car for 2 months or having to pay a rental fee for 2 months, I left and took my car to an independent shop and my car was fixed by the end of the day for $150.00, If I had left my car there to use my extended warranty, it would have cost me much, much more. I'm in the market for a new car and it definitely will not be a Ford. More

Bait-and-switch tactics. I made an appointment to test drive a specific car via Cars.com. It sold Sunday morning and my appointment was 4 p.m. with Nor Arango. He easily c I made an appointment to test drive a specific car via Cars.com. It sold Sunday morning and my appointment was 4 p.m. with Nor Arango. He easily could have told me, because we spoke on the phone when I was en route. After I drove 45 minutes to the dealership I learned the black 2018 Escape SEL was not there, but there is another Escape that is not the year, trim level, or color I want, and it's priced 45% higher than the one I drove there all the way there for. Absurd. I want to send them an expense report for my gas and time. More

Stay Away!Bought néw Explorer ST. Upon delivery noticed Stay Away! Bought néw Explorer ST. Upon delivery noticed scratched right rear wheel then found deep scratches in right front wheel. Jorge said we'll Stay Away! Bought néw Explorer ST. Upon delivery noticed scratched right rear wheel then found deep scratches in right front wheel. Jorge said we'll get a wheel guy and repair it. The nightmare begins. Turns out they don’t have a regular rim guy. 4 days after sale I notice plastic trim in back seat is lifted and notify Jorge. He says no problem service can look at it, should be under warranty...duh. It took 3 weeks before they find a rim guy. I take it in immediately dropping car off at service, show them the plastic and leave, I ask Jorge to have rims checked and he plays stupid. claims he never recalled the rear which started the whole thing. Then he tells me his manager said because my he car has been on the road for some time they will only repair the right front. Wait....you took 3 weeks to find a guy to fix my car. Upon pick up, it was there all day, my wife sees the plastic is not fixed. Jorge said they ran out of time and bring it back later. She said does he need to take a picture of it so we are not called liars again. He said no it’s fine. 2 weeks later the car goes in for the plastic. Long story short everyone including Jorge plays stupid again. They said no warranty as we broke it. They furthermore claim that the car was fully inspected before we took delivery. What about the fingernail deep scratches on the rim that you missed and the scratches on the other rim? They wanted me to pay $200.00 for the part. Nothing is worse then a liar More

Be WARNED!!!!Dealing with this place is like trying to Be WARNED!!!! Dealing with this place is like trying to have a picnic on a fire ant hill. They only care about getting the check and running a scam o Be WARNED!!!! Dealing with this place is like trying to have a picnic on a fire ant hill. They only care about getting the check and running a scam on you. I was told that I must purchase Stargard for $395. No way around it because it was a system that was pre-installed on all vehicles for theft protection and it was too difficult to remove. I acquiesced due to coming from Vegas for the purchase and believing them at face value despite it sounding weird. Enclosed is the pics of this GPS device clipped to the OBD power supply and zip tied to factory wire harness directly behind the fold down dash access panel. It's really a borderline criminal scam. Imagine my surprise when I got the car delivered a few days later and find out that Stargard is literally less than a $50 common GPS locator that was simply clipped into the OBD power supply directly behind the fold down dash panel. A 5 minute install and it took me 5 minutes to remove it as well. Apparently, they rip customers for up to $1395.00 for this. A straight scam that is pulled off by the sales and finance department. Do yourself a favor and refuse Stargard or go elsewhere. If you want a GPS locator ,,,,buy one for $50 and pay your local mechanic $75 or so to connect it to the vehicles power supply. They would probably actually make it hard to find as well. Offering some actual protection. I am also having to track down a windshield reimbursement owed on a DUE bill form them. Sitting at 10 business days now from when they said the check was being cut. My sales guy Jorge went incommunicado. The business off Accounts Payable person is conveniently not present. Amount due is over $500.00. The reason why the windshield needed to be replaced was because of some disgruntled ex-employee shooting their cars with a BB gun. Apparently he also took out the front sales window previously as well, according to the story told to me by Jorge during the test drive. Who knows, maybe he/she got screwed as well. So, if you like drama this is your place. More

This dealership does not have a direct connection with Ford. They will not be able to help you after you purchased a car regarding the roadside service that they sold you. The service department will repe Ford. They will not be able to help you after you purchased a car regarding the roadside service that they sold you. The service department will repeatedly tell you that they cannot duplicate problem and act as if you were imagining the issue. While you were under warranty at least.. I cannot wait to get back to Toyota. Dumping this vehicle ASAP and never going back to Ford, especially Bob WONDRIES. More

Disappointed and Misled Disappointed and misled. I recently purchased a new Ford Explorer and after agreeing to terms and signing paperwork, I proceeded to take possession of Disappointed and misled. I recently purchased a new Ford Explorer and after agreeing to terms and signing paperwork, I proceeded to take possession of the vehicle. I was called back a week later by the Finance Manager to inform me that a mistake was made on their part and that I needed to resign paperwork, as they misunderstood the Ford incentive plans. Instead of just standing by the terms we agreed to, they proceeded to inform me that I needed to pay more monthly to keep the vehicle. The options that were given to me by the Sales Manager were pay more, or turn the vehicle back in. The customer experience was very negative and felt that I was under duress to pay more monthly to keep the vehicle. Suspect sales techniques for sure. I offered a remedy to resolve the matter which was quickly rejected, and given a choice of pay per month or return vehicle. I would not recommend nor trust Bob Wondries Ford anymore, which is a shame. I will make further complaints to other consumer sites in hopes that this does not happen to anyone else. More

Go somewhere else This dealer has no follow through with customer service. The dealer contacted me to test drive a used F350 Diesel Pick-up that was I was interested in This dealer has no follow through with customer service. The dealer contacted me to test drive a used F350 Diesel Pick-up that was I was interested in. They provided me with an initial asking price prior to arriving to responding to the dealer and said that after I drove the truck with could go over the numbers. After I test drove the truck they were not prepared to go over anything. I sat in the lobby for 30 minutes and decided to leave. I advised them to call me with the lowest out the door price when they would sell that truck because I was interested in the truck. I never received call even after contacting them to see what happened. Prior to coming in for the test drive, they had texted and emailed me several times to have me come and test drive the truck. THIS PLACE HAS TERRIBLE BUSINESS PRACTICES. I CONTACTED A CAR BROKER INSTEAD OF DEALING WITH BOB WONDRIES FORD. WHO EVER IS MANAGING THIS PLACE IS GOING TO RUN THIS DEALER TO THE GROUND. DON'T WASTE YOUR TIME AT THIS DEALER. More

Having sold cars for a short while in my working career, I know how important the personal touch can be. Accompanied my Daughter to make her first almost new car purchase. Wondries Ford showed me that peo I know how important the personal touch can be. Accompanied my Daughter to make her first almost new car purchase. Wondries Ford showed me that people do care, they listen, and do everything possible to meet you needs. Transparency was there at every turn of the purchase process, which provides that level of trust that we all seek in big ticket purchases. Thanks to Patrick and his entire staff at Wondries Ford in Alhambra CA! More

Lie and Deny Multiple conversations on the phone. Went in, test drove, doing paperwork and salesperson informs us there is an additional thousand dollar charge fo Multiple conversations on the phone. Went in, test drove, doing paperwork and salesperson informs us there is an additional thousand dollar charge for Stargard. He already knew we were at the top of our price range. When we told him he should of informed us earlier he said he did which was a blatant lie. Very dishonest sales rep, Adolfo. More

Great service! I bought my Ford C-Max Energi at Wondries Ford and still service it there. Never supercrowded at drop off. Easy in and out service. I bought my Ford C-Max Energi at Wondries Ford and still service it there. Never supercrowded at drop off. Easy in and out service. More