Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Boch Honda:
I got a best quote for my Honda Odyssey EXL from Boch.
I have visited Boch Honda on 05/22/2007 with my wife, infant son (2 weeks old), toddler son and my mother. The manager who has been communicating with thru e-mail greeted us and assigned a Sales Person to us and afterwards everything went downhill. I have notified Manager in advance that I want to make the whole process quick because of demand from my sons.
I left my sons and mother in the car and had been working with the so called Sales Guy.
He was not at all friendly and very poor in communication. When I asked him to show us the car, he took us to the lot and was searching for the Nimbus Gray EXL. When he failed to find the car, he has been pestering to select some other color. I did not take him seriously. We returned to the show room and he went to check the availability of the van in Computer. He came back and asked me to finish the paper work because I would not have a lot of time left. When I persisted that I wanted to see the vehicle and wanted to come back for another day for the paper work, he ridiculed that I have not been using the time wisely.
At times I wondered whether that guy was tired or intoxicated or have difficulty in comprehending things.
Then he disappeared for 15 minutes and asked me that the van was outside. When I told him that was not the color, he asked us to get in. He does not know any clue about the controls in the EXL. I thought he was taking us back to the same lot where we searched the Nimbus Gray in the first place. I thanked him a lot for that, but he pulled the van and started driving in the main road. My wife was very upset and worried because our infant son could wake up any time and my mother was not notified in advance about our trip to a different lot and she does not know English. We asked him to return to the show room.
Bottom line is, this Sales Guy was not friendly, argumentative and treated us very shabbily. I am known for keeping my cool but he tested my patience yesterday. We left Boch after notifying the manager. The manager apologized many times. Boch contacted the next day many times and asked me to return.
I went to another dealership around our area who matched the boch deal.
My advice.
1.Communcate to the Sales Managers thru e-mails.
2. Finalize the price before you go.
3. Tell them about your options. For example you can tell them not to talk about warranty or any other things.
4. When you visit, ask for a good sales guy or else they might loose the business.
If you do the above, then you will get a best deal. Boch is the one who could provide best quote around here. So if you do a little homework, you can get your vehicle from Boch with out any problem.
I did everything I mentioned except asking for a good sales guy. Boch knows they lost my deal becuase of bad sales guy.
Thanks
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