I have the distinct pleasure to inform you of the outstanding service we received from Armando Saenz during the past year. He has consistently provided very friendly, professional, and knowledgeable service. I am in the USAF and have worked with VW dealers to service our Passat in Georgia, Florida, Colorado, Texas, and Massachusetts. Armando is the best service professional seen to date. His performance has been outstanding and second to none across the nation.
Armando greeted me in a warm and friendly manner during every visit and treated me with respect and courtesy. He consistently provided extremely thorough information and then followed through with excellent and prompt communication throughout the day. Armando can explain services performed in layman’s terms with integrity. He has earned my complete trust.
Armando is a great customer service example for VW America.

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brought my "under warranty" vw for repairs,,, issue still exists when called to set up appt only to receive a call to say i wasnt welcomed to bring my car back that they didnt want my buisness hahahah if you just bought a vw and paid cash for it and brought it in for service and problem seems as it was never fixed dam right i called vw of america to file a complaint i personally never had any issues with any other vw dealer except this one they suck go else where save yaself the headaches and time wasted wouldnt ever recommend them for any type of buisness boston vw blows go to medford or braintree for any vw needs

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I came to Boston Volkswagen in Watertown to purchase a new Golf TDI 4DR manual. I called several dealers in the area prior to contacting Boston VW. I spoke with Gavin Luckens and from the moment we talked it was clear he was someone I could work with. Gavin was straightforward, relaxed and not at all pushy, he listened and he worked with me and the manager to get the car I wanted for a good price. He did not waste my time playing games (what monthly payment I was can afford...). Before I showed up to the dealership he quoted me a price on the new 2013 that was as good as the other dealers quoted me for leftover 2012s with a couple hundred miles on them. He negotiated with his manager to give me more for my trade. Because I preferred a different color than the one they had in stock, he secured me the color I wanted which was in transit on a ship and will be delivered in a few days. The visit with Gavin took about 1h. He gave me as much hands-off time as I needed to examine the car in stock and he was there when I was ready to move on. In my 10+ car buying experiences in the past 6 years, Gavin has been the best. I should also mention that Chris, the finance manager seems to take the same, relaxed and straightforward approach to car buying as Gavin. Chris did not push the extra warranty, paint protection, corrosion protection, gap insurance... or any of the other things that are typically encountered. I think this reflects very well on the dealership as a whole. A great experience.

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The 2013 Volkswagen GLI Autobahn is on my very short list of potential cars to buy. I am planning to buy within 4 weeks.

On Sunday, January 20, I requested to test drive two GLIs - one manual transmission and one DSG transmission via the Boston VW website (http://www.bostonvw.com/…). I requested a 10:00-10:30 AM test drive on Tuesday, January 22.

On Monday, January 21 at 9:10AM, I received an email from Gavin telling me that he had both a manual and DSG model of the GLI on the lot that I could test drive at my requested Tuesday morning time. He asked me to confirm the models I wanted to drive and the time. I replied to his email confirming the time and models at 11:09AM. I still have a copy of my email response.

I showed up at Boston VW at 9:55AM on Tuesday, January 22 for my 10:00 AM test drive. I was greeted by a friendly salesman (I never got his name). When I told him I had a scheduled test drive with Gavin, he told me that Gavin had just run out for coffee and would be right back. He walked away, then came back asking what I wanted to drive and explained that due to the predicted storm the night before all of the cars had been moved to their warehouse. There were no cars available to test drive on the lot. But Gavin would be right back and to wait for him at his desk.
A little after 10:00, the salesman called Gavin and told him that he had a customer waiting for him to do her scheduled test drive. Then he called to have the two GLIs brought to the lot to be test driven. He then again assured me Gavin would be right back.

At 10:15, I told the salesman that I wasn't going to wait any longer. I understood the cars were been moved to the warehouse for the storm and I would have waited a little longer for them to be brought from the warehouse. However, the fact that Gavin didn't have the courtesy to show up for my appointment on time, or immediately come back from getting coffee when he had been told I was there, showed he didn't value my potential business. The salesman, who had been friendly up to this point, told me that it was my fault - Gavin had told him on the phone that I was supposed to confirm the appointment and he wasn't there because I hadn't confirmed the appointment. I told him that I had replied to Gavin's email confirming the date, time, and models within a couple of hours of receiving his email. I have the sent message. I would be buying a car elsewhere. The salesman then said, "Yeh. Got it. And where else do you think you'll be able to shop?" I replied with the names of three other VW dealers in the area. He picked up his phone and called whoever to cancel bringing the GLIs I wanted to drive to the lot.

I did think that it was totally reasonable that the cars were put in the warehouse for the forecasted storm. I was frustrated because I had scheduled a test drive and no effort had been made to reschedule due to the questionable forecast. To make it more frustrating, the storm didn't occur and although Boston VW opens at 9:00AM, the cars were still not on the lot when I arrived at 10:00. That proverbial final straw was when Gavin never showed up and the other salesman blamed me for both Gavin's absence and the cars not being on the lot.

After reading other poor reviews here, I was hesitant to even schedule a test drive with Boston VW. But it's on my way to work making it very convenient. Now I wish I hadn't bothered. At least I only wasted my time and not my money.

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I'm usually never excited to buy a car. I know that sounds strange, but it's because of the money and paperwork involved. It always becomes a huge hassle and in the end, I feel like I've been taken for a ride. Boston VW in Watertown made my experience so simple. Their customer service is superb. In fact, David Diblasi reached out to me a month before my lease was up, then walked me through the process, getting me the lowest payment I have ever had on a car. They took care of all the paperwork, including sending a runner all the way to Vermont to help me out with my registration. I would highly recommend this dealership, and in particular, David Diblasi!

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Very accommodating with service schedule and considerate of time if you choose to wait. They explain the work needed before and after and give me a price quote before if needed. My car comes back spotless. Wifi in waiting room. Haven't dealt with this dealer for sales before only service. I choose Boston over a closer dealer because they are so good.

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I was here for my yearly service. Mr Saenz was very friendly and knew all the answers to my questions. Service was fast and took less time than predicted.

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Live in LA and had to have our insurance company provide Massachusetts insurance which necessitated starting the process over a six week period because my daughter and son did not return to Boston college until end of August. Charles Benitez was among the best GM/EVPs I have ever dealt with together with his associates: Chris, Jose, Tony and Stavros. Have extensive experience with buying cars and am a knowledgeable and precise buyer who values pros...this group has it down cold. Honest and responsive to our needs paved the way for a seamless transaction for our new 2012 Passat. Went beyond the extra mile in numerous ways. Would not hesitate to recommend this group...most impressive.

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We have got our certified pre-owned 09 Jetta in April 2012. Staff members were very friendly and worked with us in order to help us to get the car of our choice within the appropriate price limit. They found the way to give as an ok amount towards our old vehicle we were putting down and worked hard to get the financing with the lowest possible interest rate. I would characterize the purchase experience as fast, smooth and overall positive.

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Just purchased a new Jetta here from Hamil, and I can't sing his praises enough. This was my first lease, but after Hamil fully explained the process , and my options, I felt completely at ease. I tried thinking of something not-so-good to say about my experience so I wouldn't sound like a cheerleader , lol, but I can't ! Just thought everyone should know.

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