My Review Of Boston Volkswagen:
The 2013 Volkswagen GLI Autobahn is on my very short list of potential cars to buy. I am planning to buy within 4 weeks.
On Sunday, January 20, I requested to test drive two GLIs - one manual transmission and one DSG transmission via the Boston VW website (http://www.bostonvw.com/…). I requested a 10:00-10:30 AM test drive on Tuesday, January 22.
On Monday, January 21 at 9:10AM, I received an email from Gavin telling me that he had both a manual and DSG model of the GLI on the lot that I could test drive at my requested Tuesday morning time. He asked me to confirm the models I wanted to drive and the time. I replied to his email confirming the time and models at 11:09AM. I still have a copy of my email response.
I showed up at Boston VW at 9:55AM on Tuesday, January 22 for my 10:00 AM test drive. I was greeted by a friendly salesman (I never got his name). When I told him I had a scheduled test drive with Gavin, he told me that Gavin had just run out for coffee and would be right back. He walked away, then came back asking what I wanted to drive and explained that due to the predicted storm the night before all of the cars had been moved to their warehouse. There were no cars available to test drive on the lot. But Gavin would be right back and to wait for him at his desk.
A little after 10:00, the salesman called Gavin and told him that he had a customer waiting for him to do her scheduled test drive. Then he called to have the two GLIs brought to the lot to be test driven. He then again assured me Gavin would be right back.
At 10:15, I told the salesman that I wasn't going to wait any longer. I understood the cars were been moved to the warehouse for the storm and I would have waited a little longer for them to be brought from the warehouse. However, the fact that Gavin didn't have the courtesy to show up for my appointment on time, or immediately come back from getting coffee when he had been told I was there, showed he didn't value my potential business. The salesman, who had been friendly up to this point, told me that it was my fault - Gavin had told him on the phone that I was supposed to confirm the appointment and he wasn't there because I hadn't confirmed the appointment. I told him that I had replied to Gavin's email confirming the date, time, and models within a couple of hours of receiving his email. I have the sent message. I would be buying a car elsewhere. The salesman then said, "Yeh. Got it. And where else do you think you'll be able to shop?" I replied with the names of three other VW dealers in the area. He picked up his phone and called whoever to cancel bringing the GLIs I wanted to drive to the lot.
I did think that it was totally reasonable that the cars were put in the warehouse for the forecasted storm. I was frustrated because I had scheduled a test drive and no effort had been made to reschedule due to the questionable forecast. To make it more frustrating, the storm didn't occur and although Boston VW opens at 9:00AM, the cars were still not on the lot when I arrived at 10:00. That proverbial final straw was when Gavin never showed up and the other salesman blamed me for both Gavin's absence and the cars not being on the lot.
After reading other poor reviews here, I was hesitant to even schedule a test drive with Boston VW. But it's on my way to work making it very convenient. Now I wish I hadn't bothered. At least I only wasted my time and not my money.
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