Reason for Visit: Service
I recommend this dealer: No
My Review of Boston Volkswagen:
I have taken my VW's in to this dealer a half dozen times or more over the last 4 years and have had poor experiences over and over again to the point where I will never go back to them for anything. I tried to give them a second and third chance even though my inlaws have told me for a long time that they've had some horrible experiences there with their Touraeg. Most recently I took my 2003 Golf in for a 30K checkup and oil change. A day or two after I got the car home an engine light came on. I lifted the hood and noticed that the coolant filler cap had never been screwed onto the overflow reservoir, so all the coolant had boiled out of the coolant system, I nearly ran my car out of coolant! This is just the tip of the iceberg. Another occasion I brought my 2000 Jetta in to have the airbag light shut off/reset. They told me it would be $100 just to diagnose it, and another $100 to reset the light. Give me a break. So, reluctantly I paid the bill, and then at pick up (almost a week later than the car was originally promised to me), I picked up the car. They told me at the desk "well the mechanic reconnected the wiring harness to try and reset the airbag light so it may fix it and it may come on again, we don't know." This is what I get for $200? I stepped into the car and guess what, the airbag light is still on bright as day! I stormed back in to the desk and they said "Well if the light is on still, then you need a new airbag." What a waste of my time, did they do anything at all to try and fix it first, who knows! Another occasion I told them "your manager promised me a free oil change this visit due to my last bad experience". their response at the counter was "Well sir I don't see any record of that, you'll have to call him and talk to him he is not here today." Me talk to him? Why don't you go into his office and tell him the problem, and in the mean time give your customer the benefit of the doubt. Of course the next day I called the manager and he said "No sir, the comments were right in your history I don't know why they didn't see the notes for your free oil change, it's all right here." Unreal. The mechanics (at least a few of them, maybe not "all" of them) but at least some of them are completely incompetent and you can not trust what you are being billed for is actually being done on your vehicle. The people who work at the service department counter are clueless and really have no idea what they are talking about or what may or may not have actually been done to your car. One time for my Jetta's 70K checkup I asked them "so what exactly did you do on this service for $400? and they really didn't answer my question at all, they just looked blankly at the work order and couldn't run off all the details of what I just paid for. I will never bring my VW's to them ever again, nor will I trade anything in or buy from them no matter what. I will drive to Brookline, Wellesley, or Burlington instead and give these other dealers a chance for my business.
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