Boucher Volkswagen Marketplace of Franklin

Best Service Around! The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying e The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying experience was so dreadful. Not only was my salesman, Tony, incredibly knowledgeable, realistic, and down to earth but he made the whole experience fun and pain free. Also a huge thank you to Brian who was able to get me an incredible interest rate and lower monthly payments than I had. The whole experience was exceptional. More

Service department issues I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst is by far the Vw in franklin. I have brought my car in twice and left with more issues then I originally went there with, like it would happen as soon as I pulled out of the stealership. Seems weird not saying it's there fault it happened but it happened twice now so I sort of am putting some blame on them. They recommend you buy parts you don't need and there service is wayyy overpriced for what you get. They don't give you deals unless you ask either so be sure to look online, it has happened to me three times now. The only reason I gave them once star(was the lowest I could go) was because they have a very nice waiting area, I would know I've been here multiple times this weekend already. I know not all Of it is directly the employees who work here's fault but if Vw wants to keep lifetime customers they need to use this dealership as and example of how not to be run. More

Misinformation - rushed deal I am very disappointed in myself and in the lack of respect this dealership has for its customers. While I will admit to not being as cautious and pre I am very disappointed in myself and in the lack of respect this dealership has for its customers. While I will admit to not being as cautious and prepared as I should have been - I believe there should be some courtesy and decency on the part of the dealership to be more informative. I came into the dealership with a date I believed to be the end of my lease. I was informed halfway through the process that the date I had was the date of my last payment not of the end of my lease. I immediately said I would come back when the time came. Of course the manager, sales person, finance guy, and more sales people talked me into staying -paid my last payment - and even when I expressed concern that I was worried there would be any surprise maintenance turn in costs. They dismissed all of my concerns and rushed me through the new lease. A month later I get sacked with a totally crappy $800 damage fine from Volkswagen. Turns out I have the option of being present for the body damage check before turning my lease in. After receiving this bill I called the manager he was able to see the pictures and agreed that mostly likely at least one of the major costs could have been taken care of for much less money before Volkswagen got their greedy hands on it again. The manager said he would call back and never did. I am aware that ultimately this is all my fault for being unprepared, but as I said before, to push me into a sale and to not be completely open and forthright about the expectations and responsibilities of a lease ending is really upsetting. I will not be doing business with this group again. More

Untrustworthy and really don't care...from Corporate down My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, put money down, which they cashed the next day, and filled out credit financing. 2 days later they call and say they sold the car out from underneath us and didn't come with any solution to resolve it. Nothing. Like they thought it was OK? Then it was days of placating with no real work being done at all. I even went out of my way to find other similar cars at other dealers that they could make something happen. Not one thing did happen but a lot of excuses. The most popular was that the GM isn't available. Do these GM's work or just take people's money and run? This dealer is not trustworthy and they sell cars underneath each other and do a great job of covering it up. Not only have they not really made any reasonable attempt to remedy the situation, they don't appear to care. I recommend anyone considering any used car from these guys to run to another dealer. DON'T buy from ANY Boucher dealer. Because it appears Corporate is ok with their Dealers taking advantage of people and their money. This dealership group obviously has no process in place nor do they have people who understand how to follow it. They say they want to help, but nothing really happens. Talk is nothing if you can't back it up. We were/are just shocked at the excuses we heard instead of action. Corporate obviously condones it and just would prefer customers they took advantage of just go away. This was the most disappointing, frustrating, infuriating car buying experience we have ever had. And we will make sure people we know don't ever go to a Boucher dealer. Just ridiculous. More

Do not sign a purchase agreement here!! After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500 After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500.00 as a deposit, and arranged a pickup of the vehicle on 9/3/2016. I had funding prearranged. On 9/2/2016 I was notified by the dealership that they sold the vehicle to another buyer. They have my deposit and are not willing to honor their purchase agreement in anyway. More

Don't look here I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the finance guy didn't like my job and said he said my payments would go from $180's/month to $250's/month. WHAT? Funny thing I leased another car and my credit was run and I was Tier 1, no extra $70/month. Is this a racket?? More

Great service! I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working with him. I would definitely recommend Joe and the dealership as a whole to friends and family. More

Excellent experience I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher bec I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher because their personnel was the most attentive, knowledgeable, and overall the friendliest. I have a great new vehicle that fits me perfectly along with a nice extended warranty. My final decision came down to the VW Passat TDI Premium vs. the Lexus ES350. I went with the Passat and feel great with my decision. More

I purchased a 2013 Volkswagen Jetta Sportwagen. It was a great experience! Michael Tillman my salesman and was very helpful and understanding of my needs. Even though it was 95 degrees and hot and humid h great experience! Michael Tillman my salesman and was very helpful and understanding of my needs. Even though it was 95 degrees and hot and humid he never rushed me outside. He also understood that time was very important to me and that I didn't have a lot of it. He worked with me throughout the day by email to "get the job done" BEFORE I came in to the dealership later that day. Another very nice gesture was they offered to go pick my daughter up from the airport from her flight so I wouldn't be rushed at the dealership As it turned out she missed her flight and all was fine. Michael even asked about her in his message that he left for me the next day when he followed up with my new car purchase. What a great dealership! More

On June 14 I stopped in to Boucher Volkswagen to surrender my 2010 Jetta at the end of its lease. I did not think I could afford another Jetta so I had looked at other cars. Luis Veguilla was assign surrender my 2010 Jetta at the end of its lease. I did not think I could afford another Jetta so I had looked at other cars. Luis Veguilla was assigned to help me fill out an odometer statement. He inquired why I did not want another Jetta and I told him. He then said he would like to see if he could find a new Jetta that would fit my budget. He was able to work with other personnel to find a Jetta that fit my needs and had a lease less expensive than my last one. I am grateful for his assistance. The Jetta is the nicest one of the three I have had from Boucher. Muchisimas Gracias! More