Bozard Ford Lincoln

First Maintenance I have been to this dealership several times since I bought my Lincoln MKX and have been very pleased with the service. They go out of their way to m I have been to this dealership several times since I bought my Lincoln MKX and have been very pleased with the service. They go out of their way to make sure everything is fixed and you are satisfied with the service you received. Very friendly service personnel. Marcia Nelson makes you feel like you are one of her family. More

They go above and beyond On February 16, 2017, I had an appointment at 11:00 for the "Quick Lane" in order to get an oil change / tire rotation, windshield wipers and for an a On February 16, 2017, I had an appointment at 11:00 for the "Quick Lane" in order to get an oil change / tire rotation, windshield wipers and for an amber check engine light for my 2013 Ford F150. I arrived for my "appointment" at approximately 10:40. Service Adviser Mary took my keys and got me checked in, with me explaining to her the check engine light had been intermittent, but has now been on for the last four days. I advised her that I would be waiting on sight for the service. I also advised her that when I came in January for servicing I had also advised the service adviser that the light had been intermittent, to which the reply I received was as long as it was not on continuously, then it was probably nothing. I informed both Mary and the January service adviser that I drive approximately 4000 miles (not a typo) a week and it was imperative as I travel all over the country that the truck be in good condition, as I did not want to be up Pikes Peak in Colorado or in downtown NYC traffic to have a problem which should have been corrected. I could not help but notice that my truck sat in the parking lot until after 1:00 in the afternoon without being touched. I walked over to the Outlet Mall to get some lunch, not being gone for more than 20 minutes, when Mary called me on my cell phone. Of course, my phone battery was dead at this point so I walked back over to the service area. Mary then advised me that I had multiple error codes and the repairs would be approximately $254.00. I advised her that I had the full service plan, for which I should be covered for everything, with the exception of a $100.00 deductible. After researching my service plan, Mary agreed and said that I was correct and they would get the parts ordered and the repairs made. She advised the truck would be ready by closing the same day. As I was scheduled to teach the same evening and was scheduled to leave with the truck at 3:00 am the next morning for NY I was not able to stay. As it was imperative I have the truck the same day (even though I have the rental coverage, Enterprise could not (or would not) provide me a rental that was capable of towing) I had to have my wife drop what she was doing and schedule to have a shuttle pick her up to take her to the "Quick Lane" where she could wait for the truck. Christian, the shuttle driver was on time and pleasurable. My wife arrived at the "Quick Lane", finding the truck to be "ready". She paid the $106.00 deductible and went to leave with the truck. As soon as she started the truck, she noted the check engine light to still be on and reported the truck to be running worse than when it was dropped off. As it was after closing time, I called the next day and left a message for Mary to call me. For whatever reason, I did not get a call back. As I was on the road in NY, my wife called the following to see what exactly was done. Turns out, the oil was changed, wipers were replaced, and the tires were rotated, but the check engine light conditions were not corrected, even though we had paid for same. Needless to say, the truck was still running horribly and I was beyond frustrated. The same afternoon (Saturday), Service Tech Jason (I did not get a last name) called and left a message or me to call him on her personal cell phone. I called him back and found the most dedicated and conscientious professional I believe I have ever met. This young man absolutely KNOWS his profession. He explained exactly what was going on with my truck and told me exactly what was needed to get it corrected. He knows the Eco-Boost engine inside and out, from sensors to specs. I had been concerned with the limitations of using a F-150 six cylinder while towing 3600 pound trailers all over the country, even with having the heavy duty towing package. Jason answered every question I had, even explaining the Daytona Torture Test results and assuring me that I was not going to "hurt" this engine. Jason asked me where my destinations were for the next few days in order for him to find the parts I needed and have them available at a local Ford dealer when I arrived. I sent him zip codes for Hannibal, NY and for Douglas, GA, my destinations for the next two days. Jason spent the next day, Sunday, calling Ford dealers in both locations to find the parts I needed in order to get my truck repaired. I can only assume this was his off day as I do not know of any technicians scheduled to work on Sundays. He texted me on the same day and told me my part would be available in Douglas, GA on Tuesday. I responded that I would be there. He said he would call ahead and ensure the service tech actually put their hands on the needed parts. Jason provided the name of the dealer, address, and service manager's name. I arrived at Prince Ford in Douglas, GA on Tuesday as scheduled and found the service adviser there, Dewayne Deen, to know exactly what was going on with my truck. All I had to do was say "Jason, Bozard Ford, St. Augustine" and he took my keys, saying we will get you fixed up and on your way shortly. The only point I had to wait for was for the engine to cool due to the location of the part needing replaced. I had to pay another deductible to actually have the truck repaired this time, but was more than willing to after everything Jason had put HIS time in for me. More

New truck window and panel issues Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in be Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in between the layers of glass in my driver side window. I can't say enough about how well Marcia Nelson took care of me. If I ever need service in the future I will be in touch with her. More

Awesome We were able to get a very good deal on a newer used model of Lincoln. We are very pleased. Also a service and maintenance deal we like. We were able to get a very good deal on a newer used model of Lincoln. We are very pleased. Also a service and maintenance deal we like. More

Was treated like family I normally dread the car-buying experience, but the team at Bozard made it painless. Every part of the process was completely transparent, and my husb I normally dread the car-buying experience, but the team at Bozard made it painless. Every part of the process was completely transparent, and my husband and I were treated with the utmost respect the entire time. We left with a great car at a great price and with an overall great feeling about the whole experience. More

Great personal service From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. N From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. Not only were they helpful they were very informed of what had to be done. The service problems were taken care of and remain in good working order. Highest praise to them all!!! More

Great service and experience at Bozard Ford! Find the car I wanted was on the lot at Bozard Ford. Contacted Lee by email to discuss a long distance purchase. Not only did he make it easy, he fo Find the car I wanted was on the lot at Bozard Ford. Contacted Lee by email to discuss a long distance purchase. Not only did he make it easy, he found an EXTRA discount I didn't know was available,e AND coordinated a very fair trade in for our 2004 F150. Finally, he coordinated an accessory add on even before we bought the car. We drove 5.5 hours to the dealership and Lee was ready at our pre arranged time. He ensured everything went smoothly, and Rick in the business office processed our paperwork in near record time. Great experience, straightforward and honest employees, and a welcoming environment from EVERY employee we encountered. We don't buy cars often, but THIS was the easiest and best experience we've had. More

Ford Escape purchase Rick Garcia and Cowboy Banchi did a Fantastic job in helping me purchase my 2017 Ford Escape! I would recommend them to anyone! Great service from g Rick Garcia and Cowboy Banchi did a Fantastic job in helping me purchase my 2017 Ford Escape! I would recommend them to anyone! Great service from great people! More

Never too old for a deal with the Bozard team Being almost eighty years old and buying my first car on the internet gave true cause to be a bit nervous. I wasn't familiar with all the terminolog Being almost eighty years old and buying my first car on the internet gave true cause to be a bit nervous. I wasn't familiar with all the terminology and "car talk" talk. Mr. Moon was very helpful and we exchanged ideas and finances in about 22 pages of internet e-mails. I made two offers. One before another customer came to the dealership in person with a different offer. I had to wait to see if he bought the car. (an overnight wait). I made a second offer after I was notified the next day that the person who came in did not buy the car. Both of my offers, were rejected. I applaud Mr. Moon for all of his help and efforts. I will keep looking elsewhere and hope other dealerships are as pleasant to deal with.. More