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Bozard Ford Lincoln

St. Augustine, FL

5.0
8,762 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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540 Outlet Mall Blvd

St. Augustine, FL

32084

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Showing 8,762 reviews

August 08, 2016

oil change and paint protection Everything went very smoothly. I believe I dealt mainly with Rick Garcia; he made it a good day, letting me know what was going on, when my car would More

by lgjohns1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Garcia
Aug 08, 2016 -

Bozard Ford Lincoln responded

Thank you for taking the time to share your experience with us! We are glad to hear you had a good visit with us, we always want to be sure our customers are well taken care of. Thank you for taking the time to share your review with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

The Best Bozard is the best dealership that we have ever leased, bought, or had our car serviced from. Everyone is competent, knowledgeable, personable. It is More

by CGRUSSELL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Mart
Aug 08, 2016 -

Bozard Ford Lincoln responded

Great to hear! We are happy you were well taken care of while here with us! We always want to be sure our customers get nothing but the best. Thank you for sharing your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Quick Lane Service I have a excellent experience every time, when Kevin has my auto serviced for me. The quality of the work done is excellent and trouble free. Autos ar More

by jcononie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bressler
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin is great! He is always sure that our customers get nothing but the best! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

It's a small world after all. The most pleasant car sales experience I've had to date. Everyone was very professional and knowledgeable, and personable as well. We were very please More

by Jeffro22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Scheff, Kevin Noble, Ryan Shapiro
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin, Ryan and Jesse are awesome! They are always sure our customers are well taken care of and happy! Thank you for taking the time to share your experience with us and we hope you are loving your new vehicle!

August 08, 2016

Ford trucks George Clark and Buddy Price assisted me and my wife with purchasing A F250 lariat, it was the best car buying experience ever . There was no hassling More

by larryaug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Price, George Clark
Aug 09, 2016 -

Bozard Ford Lincoln responded

Buddy and George are great! We are glad to hear you were well taken care of while here with us. We always want to be sure our customers get nothing but the best. Thank you for sharing your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Very Satisfied Customer This is my second new vehicle purchased at Bozard. I have had all my service needs done at the Dealership. They meet and exceed all expectations. No n More

by DJPIRES651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Goodwin RIP
Aug 09, 2016 -

Bozard Ford Lincoln responded

Great to hear! Thank you for taking the time to share your experience and choosing us! We look forward to the opportunity to serve you again in the future!

August 08, 2016

I just bought a car from Bozard There is only one word to describe my experience with my purchase today. Awesome. From the moment I met Mike Mitchell, I knew I was in good hands. We More

by geno607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A J Miller, Mike Mitchell
Aug 09, 2016 -

Bozard Ford Lincoln responded

Mike and AJ are awesome! We are so pleased to hear you had such a great experience while here with us! We always want to be sure our customers are well taken care of and happy! Thank you for sharing your review with us and we hope you are loving your new vehicle!

August 08, 2016

Ripped Off I paid 34k for a 20k vehicle. Had a lot going on at the time so I didn't think it through but now I'm stuck with a crazy payment unless I default. More

by mattpiner7
Recommend Dealer
No
Employees Worked With
Bryan Wilson
Aug 21, 2016 -

Bozard Ford Lincoln responded

Sir, We apologize that you are finding yourself in a difficult position. You purchased your vehicle through the X plan program which is actually fixed pricing from Ford and only $175 over invoice. At the same time, there might be something we could do to try to help you. When I reached out to you by phone it wasn't a good time for you so please don't hesitate to give me a call when you have the time. We believe in service after the sale and will do everything in our power to help! Thank you so much! Jesse Scheff General Sales Manager (904)434-1195

August 08, 2016

wrong diagnoses in which cost me over $1800.00 in repairs A/C unit was blowing through defrost vents. took it to Bozard, first they thought it was the control head and it was not. then they said it was the ev More

by OCU1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2016 -

Bozard Ford Lincoln responded

I would like to start by sending our sincere apologizes for your disappointment. We always want to provide our customers with the best quality service. Prices can vary from place to place depending on type of parts used to perform service as well as the type of training the technicians have received. We also warranty our parts for two years regardless of mileage. In the event something isn't right, we stand behind our work. We hope to earn the opportunity to make this up to you in the future. If there is anything we can do for you please do not hesitate to contact me directly. Kristina Fenech Customer Relations Specialist (904)436-6304

August 08, 2016

Oil change It took 1 hour and 45 minutes for an oil change at a place with the name FAST LANE... After I was notified that the service was complete it was anothe More

by Smelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Bozard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2016 -

Bozard Ford Lincoln responded

I would like to start by taking the time to thank you for making us aware of your recent experience. We value and appreciate your feedback as that is the only way we know which areas need the improvement. I would also like to apologize for your wait, we are continuously working to improve the wait time in our Quick Lane. We hope that we can earn the opportunity to make it up to you in the future! I had left my contact information on your voice mail but would like to add it here as well. Please do not hesitate to contact me anytime! Thank you! Kristina Fenech Customer Relations Specialist (904)436-6304

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