1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the story <<>> Scheduled a service appointment at 8a. My vehicle was pulling to the left and entire vehicle would vibrate. Delivered my vehicle to Bozard at about 730a. Spoke with the Service Advisor, Crystal, who I had spoken to the previous day when I had scheduled the appt. A very friendly and personable young lady. I told her it might be the tires because they were old and dry rotted. I asked at about what time would they get the vehicle in to look at it. SA said " sometime this morning " and I said... well, I would hope so, my appointment is at 8a. Thinking, huHm, not sure about appointments anymore, do they really mean anything? Anyway, walked over to Enterprise Car Rental now located in the new Bozard Quick Lane building. I have rented from them before when I had to leave my vehicle with Bozard. Enterprise was just opening and I told the clerk there I needed to rent a car. A very personable young man... He said are you at Bozard? I said yes. He said, oh sorry, we don't have any cars to rent. U don't have any cars to rent? No Sir, sorry. We just don't have any cars now but I can rent U a F150 4 wheel drive truck for 45 bucks. That's the ONLY vehicle we have. JEeez buddy, I'm thinking, WHY are U even bothering to open then, I mean, like, what's the point? (Seinfeldsque) And besides, I looked on your web site last nite and U had an economy for 31 bucks. Well Sir, sorry we just don't have any cars to rent AT ALL just the one pickup truck. I said no thanks. I really was not planning on going 4 wheelin' at the beach. Just tryin' to get home, man. So, copped a ride with the Bozard Shuttle. Thank-you Bozard, I do appreciate it. SA called me at home at 1040a and said my vehicle problem was the tires and they had 4 in stock ready to rock and for about $950.00. I said great, do it, call me when U are done. Called Bozard at about 2p, having not heard from them, and said WaZzz up? Oh, they said, we only have 3 tires not 4. I said really, check my vehicle, I think it has to have 4 tires don't believe it will run on 3. Oh yes Sir, we sent out for that 4th tire. You sent out for it? Like pizza or what? U told me U had 4 tires ready to rock this morning. Oh yes Sir, sorry, inventory error. Right. ANYWAY, finally got my vehicle back at about 4p...greasey fingerprints all over my tire rims. U see, I told the SA, when U spend almost ONE THOUSAND dollars and 8 hours waiting for tires...U just don't want to see grease monkey prints all over your tire rims, it jist don't look right, git my drift, Swift? The SA was very apologetic and volunteered to clean the rims herself. I said no, it ain't your fault, besides, U got other things to do. Get me some cleaner and I will do it myself. She did and I did it. Am I not just the greatest feller in the world? Moral of the story: a troubling trend i.e. why do some of the biggest businesses TOOT their horn like a runaway freight train only to deliver rather unremarkable services or products all the while teaching their employees to apologize repeatedly to the customer? Maybe to improve services, products etc., Bozard and Enterprise, among others, should DONATE 10 BUCKS to the customer's favorite charity each time their employee has to apologize for a lack of service or product? TEN BUCKS PLEASE...thank-you very much. TEN BUCKS PLEASE...thank-you very much...TEN...
I Recommend This Dealer:
Crystal, Service Advisor.
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