My husband and I had been researching pre-owned vehicles for a couple weeks and visited several dealerships--Bozard Ford included--when they were closed to take a look at specific vehicles. We narrowed our choices down to a Ford Escape at Bozard, a Ford Escape at another dealership, and a RAV-4 at a Toyota dealership. We really loved the Escape, so ultimately it came down between the two dealerships. Unfortunately, we were unable to come to a price agreement with the other dealership (we were only $500 apart), and we didn't get a good feeling about the place anyways. They didn't really seem too interested in working with us, didn't seem to have too much knowledge about the vehicle, and the Escape wasn't a certified pre-owned one. So perhaps that experience was a blessing in disguise.
The Escape at Bozard was identical (year, mileage, etc) to the one at the other dealership, with the exception of the color. In addition, the one at Bozard came with a moonroof--and the price was slightly higher, but came certified with a warranty, something the other one lacked. We were surprised at how great the Escape was priced. I looked at Edmund's, Kelley Blue Book, and NADA, and the price Bozard was offering was truly a steal. We were impressed, but of course, a little skeptical. Lyndon Dych contacted me via email and indicated he would really like to work with us to earn our business. He also said that if we chose a day and time, he would have the Escape waiting for us to test drive. John Moon, the Internet sales director, also followed up with Lyndon's email to ensure that we were being taken care of, which was a nice, customer service touch we appreciated.
We arrived on a Saturday. I was a little hesitant because we had our two young sons with us and I didn't want them misbehaving and adding to the stress of buying a car. As soon as we arrived, Lyndon was waiting, and so was the Escape, as promised. He again stressed how important it was to earn our business, and since it will be a family car, he wanted us to test drive it, get comfortable with it, and make sure it was a good fit for our family. He also gave us a quick tour of the Escape before we left to test drive it. My husband and I were impressed with how Lyndon was stressing us loving the car versus him getting the sale. It was sincere and made us feel like we weren't being pressured into a sale. This was a totally different experience from when we test drove the Escape at the other dealership: the salesman accompanied us so my husband and I couldn't talk, and the salesperson was "fishing" for information, such as what other vehicles we were looking at, price points, etc. We also had a family member watch our boys because the dealership didn't seem too kid-friendly.
The Escape drove great and we didn't find anything wrong with it. We knew from the Car Fax that it was a rental vehicle, so there were very few imperfections in spite of that. As soon as we were done test-driving the vehicle, Lyndon brought us into the sales room, and everyone was really friendly. One of the first things that Lyndon did was assure us that our kids would be taken care of. They brought them into the waiting room, gave each one of them a portable dvd player with headphones, popped in movies, and provided cookies and popcorn. The receptionist even played with my littlest one and gave him hot chocolate! We were so impressed with the great lengths Lyndon and the other staff went through to make sure our sons were entertained. They were so patient and kind. After that, Bob Hewit, the pre-owned director, approached us and said that Bozard Ford wants to earn our business and sell the Escape. He admitted that the Escape had been sitting on their lot for 60 days (we knew that from the Car Fax, too), and they wanted to move on it. He immediately took $250 off the price of the Escape! In our years of car buying, we have never seen a dealership do this--it's totally unheard of. I told Lyndon I would like to take a look at the Escape one more before making a decision because honestly, I was still a little torn about the previous Escape we test drove. I was really the one who needed convincing on the purchase, not my husband! After looking at it, I said that if they were willing to fix a couple of imperfections on the Escape and detailed it, they had a deal. Lyndon agreed. We shook hands and he handed me a roll of duct tape, telling me to tear off pieces and place them on every imperfection on the interior and the detailers would fix it. While we dealt with financing, Lyndon assured me the vehicle would be prepared.
We already had financing, but I told Lyndon that if A.J. Miller could find us a better interest rate, we would finance through them. That is exactly what A.J. did, and we were shocked! He told my husband and me that he noticed who we banked with and decided to contact them first. So, we were able to get a better interest rate through our credit union thanks to A.J. There was a lot of paperwork to sign, of course, but he made it as quick as possible.
The last part of our visit involved Lyndon giving us a more thorough tour of the car. He was even nice enough to set my phone to the Sync program on the car. He also arranged to have the service department contact me to address an issue with the folding rear seat (Lyndon was actually the one who discovered it!) and the handle on the hatch (trunk). By the way, those two issues have been fixed as of today. Colby Clarke fixed them within 10 minutes and apologized for my having to come back to get them repaired, as the car is practically new. The apology was not necessary but appreciated, and yet another example of Bozard's great customer service.
Since purchasing the Escape last week, Lyndon has followed up twice with us and even ordered an owner's manual (it was missing from the glove compartment). He's very accessible, both by email and by text. In addition, he is probably the most knowledgeable car salesman I have ever met.
I know this is a pretty extensive review, but I wanted to share my positive experiences at Bozard before, during, and after the vehicle purchase. Customer service is very important to me, and I tend to notice the little things. Trust me when I say that I even checked out the reviews (both positive and negative) of Bozard before stepping into their dealership, and I was very encouraged. Everyone my husband and I dealt with went above and beyond in taking care of us. They lived up to the reviews and to my expectations, and I am pleasantly surprised that a car purchasing experience could be this stress-free! Both my husband and I highly recommend--and commend--Bozard Ford for their commitment to customers.
I Recommend This Dealer:
Did you find this review helpful?