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Braman BMW Miami - Service Center

Miami, FL

4.6
1,180 Reviews

1,180 Reviews of Braman BMW Miami - Service Center

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September 07, 2025

Israel Morales is my representative and he is OUTSTANDING. He actively listen Prior to having Israel as my representative, i had a young woman representative who i shall not name but you can look More

by atalb54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Morales mini service rep and Marcello Betances sales rep who my daughter bought the mini from
Sep 07, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 06, 2025

My experience was ok the loaner service was exceptional. My customer service was not helpful More

by FELICIAJACKSON377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2025 -

Braman BMW Miami responded

We're sorry you didn't have a 5-star experience, Felicia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 06, 2025

Maruf is amazing. Always helpful, very knowledgeable, and super pleasant. This dealership and service department are lucky to have him More

by Nassif Soueid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf
Sep 06, 2025 -

Braman BMW Miami responded

Thanks for sharing about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 05, 2025

Excellent and quick service. Maruf was my service advisor, very professional and dedicated representative. A loaner was provided More

by mederosmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf Muchallah
Sep 05, 2025 -

Braman BMW Miami responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 05, 2025

As usual the team was fantastic. It has been a consistently great experience over the past seven years. More

by LENNYROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Braman BMW Miami responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 05, 2025

Excelente customer service all time. They resolved all my issues in a very short time and with proffesionalism. More

by SHEILITA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nasser Darwich
Sep 05, 2025 -

Braman BMW Miami responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 04, 2025

I did not purchase my X3 at Braman but came to you because you were closer to my Brickell residence. Service at the dealership where I purchased my car was bad, and I did not want to go back there. More

by KWRAMMOHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Braman BMW Miami responded

Thanks for sharing about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 03, 2025

Braman always takes care of me and my other needs first class service no long wait times dealing with Braman Just makes it easy and feel right. More

by JLSTONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Ferrer
Sep 03, 2025 -

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 02, 2025

Great reception, quality advice and always on time. The whole team gives the extra mile to satisfy clients More

by raschrils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Sayago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 02, 2025

The sales and services team are very responsive. The costs are excessive and not affordable . More

by GDOYLE1
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Danny Guerrero
Sep 05, 2025 -

Braman BMW Miami responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com