Braman BMW West Palm Beach - Service Center

It’s always a great experience when you have people that take pride in their work. . take pride in their work. . More

Eduardo Fuentes, made my experience such a pleasure. I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! I have had BMWs and from all my experiences with the service department this is by far the best. I will be back and I highly recommend Eduardo! More

Absolutely the worst customer service I have experienced from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team from a car service center. Eduardo was condescending, cold, and arrogant. I had a potential manufacturer warranty issue. I also found the sales team to be sub-par with some of the same attitude problems. Customers treated with dismissive interaction and seemed as if it were a "burden" to their time. I love my car but will never work with this center again. More

Background; I leased a BMW every 3 years from Westchester BMW (NY) 1985 to 2002 when I moved to Fl. At lease end I leased my next Beemer from Braman. AND every car since a total of 4 lease BMW’s Westchester BMW (NY) 1985 to 2002 when I moved to Fl. At lease end I leased my next Beemer from Braman. AND every car since a total of 4 lease BMW’s one used MB conv purchase. I own my current car a 2018 M240i convertible because last year no cars meeting my spec were available. . I brought my car in for a scheduled annual oil change. I’ve never been treated with such disrespect! I’ll not be returning again! 1. My first words to the service advisor were. “ Please have someone appraise the car and have sales give me a call we’ll get together when I pick up the car.” Service advisor’s Reply @11am "oil change usually takes an hour or two your car will definitely be ready by 2pm. I planned accordingly. The advisor went on to say we're giving you a loaner this time, but you're out of warranty & no longer entitled to one? Contrary to the extension I purchased at lease end.?? I figured I’d deal with lease end paper work with someone higher up! ..My wife was still getting a loaner on a 2002 Lexus right up until she got her current 2020 Lexus Nx I called at 1::30, / 2::30 and at 3lm I was informed my car would be ready ~5pm I was told if I was waiting my car would have been in a different queue. I explained in spite of the fact sales never contacted me, you may want tell tell sales managers not wait in any queue, I’ll not be back To Top off the day Upon picking up the car I noticed while the exterior was still wet the interior appeared untouched in fact it was a mess plus covering hazardously left on the floor by gas and brake pedals. Leaving Bramam I was heading into the western sun and the inside of the windshield had beet smeared with a filthy wet rag. I had a beach towel and water bottle and cleaned the inside while parked off the road. I hit the windshield wipers and heard a loud scratching noise from the passenger side I hopped out to discover the blade was resting beneath the windshield- someone had broken it off, it worked fine the day before my visit to Bramam Vowing that it I’ll never cross Bramam’s threshold I stopped at Firestone and spent $30 for a new blade Decisions decisions which model Lexus will I buy - I know from personal experience the dealership a mile away is light years ahead of Bramam the way that they VALUE THEIR CUSTOMER’s LOYALTY UNLIKE BRAMAM More

Braman west palm has went from customer service to customer robbery . They have no more customer service they inflate the cost, advisors are rude and dismissive and not very responsive. They kee customer robbery . They have no more customer service they inflate the cost, advisors are rude and dismissive and not very responsive. They keep your car for days no matter how small the repair rather then keep appts and work on car on your appt day . I will never buy or service a car at braman in west palm ( bmw porsche mini or otherwise ) More

Made appointment and they said I didn't have one when I arrived. Gave me a pager to wait for service and it was the wrong one requiring to wait 45 minutes before I could check in my car. Had to wait anoth arrived. Gave me a pager to wait for service and it was the wrong one requiring to wait 45 minutes before I could check in my car. Had to wait another 45 minutes for the valet to get my car after service as they claimed they could find my car. Total zoo and not professional. More

I'm on my 5th or 6th (I've lost count) lease of a BMW. The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs servic The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs service (routine, or otherwise), Mr. Fuentes gets me in/out of the dealership at warp speed and always makes the experience pleasant. More

I received notice that my vehicle was due to have brake pads replaced. With approx 22k miles it seems a bit soon for that but who am I to question the judgment of the exceptional minds at BMW? I used the i pads replaced. With approx 22k miles it seems a bit soon for that but who am I to question the judgment of the exceptional minds at BMW? I used the idrive function to contact Braman's service department and scheduled an appointment for 7:30AM Wednesday, Jan 12, 2022. When I arrived for my appointment I was very disappointed to hear that I was not on the list. There was no apology, no attempt to accommodate. I was simply advised that unscheduled service was available for emergencies only and that I would need to schedule an appointment (something I had obviously already done hence being present at the service counter at 7:30AM on an otherwise pleasant day in paradise). I declined rescheduling immediately to have time to review my calendar and make arrangements to squeeze in another visit without disruption to too many other obligations. The following day I repeated the same process as before using idrive to contact the dealership during my commute. I was informed that the next available appointment wasn't until Tuesday Jan 18th which again I booked for 7:30am. This time I paid closer attention and noted that a text message would be sent to confirm my appointment. Great! Since I didn't receive a text after the first call maybe something was missed and my initial experience with Braman was a one off. Several hours later I realize I hadn't received a text confirmation for this appointment either! A friend suggested that I confirm or book my appointment using the My BMW app which I did. Same appointment details were entered and within minutes I received the elusive text confirmation! Several days later I receive a call stating that my Jan 18th appointment was scheduled with a managers and not a service advisor and they would not be able to see me for service until the following day at 7:30. I recapped for the caller all of the above which didn't seem to be of any concern. Then I asked about the appointment that I'd called in for the same day and time which theoretically should still be on the calendar to which she responded that there was an appointment showing for 5pm! If you've been paying attention up to this point you'll recall that ALL appointments have been scheduled for 7:30AM but that's obviously a minor detail. Multiple sighs and "what abouts" later I'm resigned to Wednesday Jan 19th at 7:30AM. Checking my vehicle in went fairly smoothly and the service advisor was friendly and personable. I was informed that there weren't any loaner cars available but luckily there are rentals on site! Mmmkay...I'm provided a bright red Dodge Charger to scoot around in while my vehicle is serviced. After 2 days I'm quite over the Charger experience and on Jan 20th contacted Braman to request a BMW loaner. At this point I was informed that there are mileage restrictions associated with the BMW loaners but rentals from Enterprise came with unlimited miles. I responded that I appreciated the advice but I work about 5 miles from home wasn't planning any road trips in the immediate future so would like the BMW. The woman was very friendly and said that someone would give me a call to make arrangements. On Jan 22nd I sent a text message to the number provided by my service advisor to have someone contact me about 2 issues. The first was regarding the lack of follow-up from my call requesting that the loaner be replaced. The 2nd was regarding the fact that at least according to the My BMW app nothing at all had been done to my vehicle since roughly the time that it was left with Braman! To be specific it shows "LOCKED: Updated from vehicle 1/19/2022 08:38 AM". 3 days ago! INCREDIBLE! In short my experience with Braman BMW and Rolls Royce has been unquestionably the worst experience I've ever received from any automotive service department. In fact, it ranks amoung the worst service experiences I've had of any sort. It is now 3:46PM Sunday Jan 23, 2022 and I am still waiting for a response. More