Terrible EXP, first time buyer. I was looking to finance a used Honda Accord 2012. However they were not flexible with the price at all at first... They were extremely pushy, and called me about 10 times the day after I placed a deposit down. As I started finding cheaper deals elsewhere, I asked if they could match, they said no. So as I relayed that information to the finance manager, Rob Schneider, he got extremely short and nasty with me. Didn't even want to give me the time of day after that. I also found my own rate that was about 3% less than what their nasty finance guy was "able to do for me".
So then I was able to find a used Acura at Acura of Westchester with less miles and the same specs as the accord I was looking at. When I proceeded to tell them that I found the Acura, and that I was going there, they then finally asked me what it would take to make the deal happen. At this point, I realized these people were game-players. We always see it as customers, but you don't want to think they are toying with you. Well the minute I had no interest in dealing with their nasty, rude and inconsiderate employees, they then wanted to make a deal? Just funny.
Then the Sales Supervisor Norman Horne, was extremely rude to me on the phone. Continued to tell me that I was not the customer in this situation and that my feelings as the customer were discounted because I cancelled the deal. Bottom line is they didn't want to work with me until I had enough. The car also had a dead battery when I first went to take it for a test drive. They are real jerks here, and have no customer service experience. They would rather talk down to a customer, who had already had a family member buy a BRAND NEW CRV very recently. Go to Danbury Honda if you are in this area.
PS - They then told me they couldn't refund me my deposit unless I showed up between the hours of 9-5, making it inconvenient for anyone who works during those hours.
I Recommend This Dealer:
Norman Horne, Robert Schneider
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