This dealership has the worst customer service department I have ever encountered. I have owned a Honda for the past 12 years, been to many dealerships. I try to go to other dealerships for service when possible but Brewster is the closest. On my most recent visit the two girls in service were arguing and rolling their eyes at each other, it was very uncomfortable from the beginning. I was there solely to get a new key made which they told me would take an hour. 2 hours later it was still not done. Employees are very rude and do not care @ all about the customer.

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As loyal Honda drivers, we decided to trade a 2003 Accord for a 2013 CRV. When our long-time dealer came back with what we felt was an overly low trade value, a neighbor suggested we contact Brewster Honda. The purchasing experience was seamless -- Danny Espinal made what can sometimes be a stressful experience quite stress-free, we received what we thought was a fair value on our trade, and despite our concerns about purchasing from a dealer across state lines, the registration / transfer procedure was completely painless. We're very pleased with the new vehicle and the way Brewster Honda handled everything. To cap it off, a few weeks after taking possession of the CRV, we received a check from Brewster Honda refunding a slight overcharge on the NY-CT registration/plate transfer. We highly recommend the dealership and Mr. Espinal.

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the business manger was extremely rude, however we proceeded with the purchase, we were told to go back next day to complete the buy, the credit application was approved, we went back next day and we picked the car, two weeks later i received denial letters from 6 different bank????? apparently the business manager sent multiple inquiries to all these bank on purpose to get my credit ruined!!!!!! when i call him back to question him the answer i got was (tat is what u are signing when you are appliying for credit) this is by far the worst shopping experience i ever had, i don't recommend this dealership to even my worst enemy!!!!! AVOID AT ANY COST!!!!!

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Dan has been very helpful. We have gotten a good deal lease and it went very smoothly. This is our second lease experience at Brewster Honda. Dan has gone over and beyond our expectations of what a car dealer should be. He is exceptionally courteous and I highly recommend him and his dealership.

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Brewster Honda has a great reputation, and they proved it once again. Jon Saba was my sales consultant. He was knowledgeable and helpful in both the searching and purchasing process. I ended up buying a 2007 Honda CRV, with just the right input from him! I would strongly recommend this dealership to others and will return there when the time comes to purchase again

Beth Wagman

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Salespeople too busy to care about their customers. We have purchased two new cars here within the last 6 years and each time experienced the same curt and uninterested personnel.

In June, 2012 we went in to purchase a new car knowing they had that particular model on the lot. We bought it that day. We received no help from the salespeople and were given "Rose" the receptionist as our guide. While cordial and friendly, she couldn't answer many of our questions and the salespeople never came over to help us.

This dealership does volume business and their personnel does not care about customer service. We have found this to be true with their service department also. We will not buy from this dealership again, but we will buy Hondas forever.

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This dealership understands customers. They strive to give good experience and usually succeed. Nice waiting room with WIFI and loaner cars regularly available. Pricing is competitive and if you watch the website, there are frequent specials.

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Jon was a great salesperson who gave us his time was very friendly and knowledgable about the cars. he was courteous and pleasant to work with.my son was very hesitant about purchasing a honda and was going to purchase a vw, but after speaking with Jon he decided to lease instead. We will be either leasing or purchasing another car from Brewster Honda because of Jon Saba and have already recommended him to some friends whom are looking to purchase a new car. thanks for everything. carol fragano

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Brewster Honda, where I leased this car from, sent email coupons for Halloween specials. I booked the apointment for their "Lifeblood special". They sent confirmation of the appointment with the notes anout the lifeblood special. They sent a request for me to confirm the appointment whic I did. Upon arrival they refused to honor coupon - said the coupon was a typo. Ray was extremely rude - acted as if this was all my mistake and that I was trying to cheat tehm. I asked to be transferred to the operator so I could speak with the Site Manger and was hung up on. I called back and asked again to be transferred to the operator but was transferred to the sales Dept. They did agree to only change the oil instead of teh long list of items - but serviced everyone else first - I asked if they could just rotate the tires - as Mavis and Corsi tires will do when they change your oil - Ray was not willing to do one minute of extra labor. WOULD NEVER GO BACK TO THIS SERVICE DEPARTMENT AGAIN!!!!

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Robert was a complete professional. He was on time and complete. His knowledge of the car and ability to relay its' features was perfect. Thanks for a great experience.

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