I went here ready to buy a company car. We had very simple needs: we knew the make, model, color, financing requirements, and were flexible with price. The sales staff could not have been worse. Overall, it just felt like they couldn't give us the time of day, like they were just antsy to get to the next customer, when all along we were 100% ready to buy a car immediately.
Our salesperson was Jon Saba and his manager was David. We dealt mostly with Jon, who proved himself to be repeatedly unprofessional (answering his phone, "What do you want?") and unpredictable (we would make appointments, only to be told in transit that he wasn't ready or we needed to bring something/someone that he previously had told us we would not need). David was no better, and treated us rudely when we escalated our problems with Jon.
We have since went to another Honda dealership in the area to make our purchase and have had nothing but a great experience (I'll be sure to review them when our purchase is complete). Instead of 3 weeks of BS at Brewster, our purchase is scheduled to take about 4 business days.
I had one prior interaction with them with my personal car. Many Hondas in 2016 had a recall on the airbag, but there were not enough parts to go around so Honda offered rentals until they could fix the problem. I called Brewster Honda to inquire, and they said the parts would be ready in two weeks, so I should just wait. When I called in two weeks, they said the parts would be ready in two weeks, so I should just wait.
Smelling xxxxxx xxxxxxxxx, I called Danbury Honda, which happily lent me a car for four months while waiting for the parts to come in to fix my airbag.
All I can surmise is that Brewster Honda's service department is a gang of scallywags.