First, I am not someone who typically complains, but after the service I received today I cannot be silent. I had an appointment for a diagnostic test and software upgrade to repair a problem. I knew it was 1 - 2 hour app, no problem. I am waiting 4 and a half hours, no one has come to get me. I am the last person in waiting room, finally someone says "hey you've been her a long time, let me check on your car" after giving my name twice, the guy that checks me in hands me my keys and says you are good to go. I looked at the time stamp and the car had been done for over 3 hours. No apologies, nothing. I realize I am a just a stay at home mom, but my time is just as valuable. I will never come back.