Brickell Honda - Service Center

wonderful and quick treatment the beat dealership I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polit I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polite fellow I ever met at any Honda place ...also everyone else was so courteous and professional that I was shocked and the repair work was none to compare ...This will be My Honda place for as long as I have My FIT More

Exvellent Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service More

Unprofessional and dishonest service department Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shel Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired. The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done. By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off. Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda! More

BEWARE of the service Dept. I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gav I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gave me a list of services I needed, a/c filter and flushing, wipers and tire rotation/balancing for $126.00. I took the wipers. Shortly after I left, I noticed my car was not handling the same, it was pulling when I braked and every groove in the road my steering wheel pulled in both directions, I assumed they did something to my alignment, I've already had bad experiences with them so I wasn't surprised. I got on the Dolphin expy entrance ramp during traffic hours going no more than 25 mph and lost control of my car, I spun out, luckily, everyone was able to get out of my way, but it could have been serious, I could have killed somebody. now I knew it was more serious so I went directly to tire kingdom for a tire check up and rotation. They told me that they could not legally do that to bald tires, WHAT, that's impossible. My car has less than 10,000 miles,!! When he checked the mileage and year of my car he told me I should bring my car back to the dealership to have them explain to me how my good tires and rims suddenly were bald and scratched.. Not only did I leave with 4 bald tires, I also got 4 extremely. scratched up rims. Those aren't my tires or my rims. No wonder it took more than 4 hours for an oil change, I got there at 7am before anyone else and still took all morning. Called Honda corporation and they basically said it was my word against theirs and they said my tires got worn out because I did not rotate. They saw a woman and thought they could get away with it. They did, my 3rd Honda, 2nd one bought there. Never at Brickell Honda and never a Honda again. xxxxxxxx More

Amazing Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car fixed because it was giving me a helluva time. Izzy Molina took care of me so fast, I didn't even get the chance to sit down and get comfortable! Gave me a free oil change too! Don't know why they get bad reviews. Anyway, my bill came out to around 150 or so which is reasonable but to make things even better, he asked their funny, sassy cashier (which is scary, in a good way, because the cashier they had a few months ago was a total b****. I guess the service manager finally realized that and got someone who actually has a fun personality) to give me a 10% off! Loved Izzy, loved the work done to my car (working perfectly!!!) and I loved the cashier and the work environment! Keep up the awesome work! Will definitely come back and recommend all my Honda drivers to get their cars serviced here! More

got a wrong diagnostic, job not done, but charged anyways got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave m got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off More

SERVICE SUCK I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to t I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND More

I took my 2010 Honda Insight to Brickell Honda for a basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring it back. When I came back, the mis-alignment had caused the tire to wear down to the threads and I had to pay for a new tire. Brickell Honda did not take responsibility. THEN, this is the worst, a month later I received this post-card in red and white bold letters that stated I there was a re-call and I needed to bring my car in ASAP. I called to ask what is the re-call about and I was told that they would tell me once I arrived and that their tech would also tell me about any other services which I may need. I called to speak with a manager to find out if this is a safety-recall that needed immediate service or if it could wait. I was told again that no one would tell me until I brought my car in. I called again and insisted on speaking with a manager who told me the same thing and then hung up on me! I filed a complaint with the Better Business Bureau to which they never responded. I wrote to Honda Corporate and they called to assure me that there was no safety re-call. What a scam from these slime bags! Also, they sometimes have a guy walk around in a doctor's coat to talk to people to, what can only guess, is to manipulate and intimidate people into buy more services and products. DO NOT GO THERE! More

I just want to recognize a great work performed by Oscar Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manne Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manner, Oscar, who had taken over the position just recently, managed to stand by the unkept promises I previously received from others, including a manager by the name of Luis. I was there twice before I met him, and all I got from their staff was pure xxxxxxxx around the bush. On my third "visit", ready to take legal action against this unprofessional staff, I met Oscar, who patiently reviewed the whole thing & made things straight. Thanks to his professionalism, a big trouble caused by his incompetent colleagues was finally resolved, and on my fourth "visit", almost two months after my first one & a lot of inconveniences, I received my refund. A big THANK YOU for you, Oscar. You are a very professional gentleman who stands by his word. Your managers should be very proud of having you working by their side. Best wishes, Joel More

We have had very bad experiences with this dealership. The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed r The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed replacement that was quoted for over $100 for parts and labor but a quick internet search showed the part is less than $15 and easily installed. A brake fluid replacement job was quoted for over $400 whereas we easily found a quote for $66.40 from an internet search (DriverSide.com). Also prior to this visit, we had a major service involving replacing spark plugs and timing belt and water pump. The timing belt and water pump cost over $1000 with parts and labor, yet today on Brickell's website they have a $389 special for the same job (labor included). I confirmed the latter price by calling the service department. The price includes all parts and labor. Even if this a Honda special, I fail to understand why they need to mark the price up by $600. I am open minded and a fair consumer but the last experience (quote for the weather strip and brake fluid) is the last straw. I would caution all customers to be wary of quotes given by this dealership. I went to this dealership because I saw good reviews. However, most of these reviews seem to be for minor work or new sales etc. We have done extensive work on our car and our experience has been horrible. I would say this is the worst dealership I have ever dealt with. More