Briggs Kia Super Center - Service Center

I would rate a 0 if I could. Poor customer service and communication. My wife took our Kia Sorento in to see if a piece of molding and power seat was under warranty. However, the Poor customer service and communication. My wife took our Kia Sorento in to see if a piece of molding and power seat was under warranty. However, they kept the car for over 3 hours and charged us for a complete diagnostic test on the vehicle. Something WE DID NOT REQUEST! I am not sure why this test was needed, and my wife did not request this test because we take the vehicle to a different company for maintenance. All we wanted to know was if those 2 items were under warranty (the items were not because the warranty runs out at 60,000 miles and the vehicle has 67,000 miles). My wife told them to call me if there was going to be any charges, they did not call until after they ran the diagnostic test (for $130.00). All they had to do was say it was not under warranty would you like us to look to see how much it would cost to repair? We take the vehicle to Big O Tire where they always call and ask if they see something we did not ask for at no charge. I like the vehicle and was looking into buying a new one. I know we are not rich/important, however, they have lost all our business and I would never recommend them to anyone. More

One of the best salesman out there , made it easy and painless to get into a vehicle. painless to get into a vehicle. More