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Brilliance Subaru
Elgin, IL
409 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 409 reviews
July 13, 2015
Good Dealer Tried going to Gerald Subaru of Naperville first because they were closer, but I found their service sub par and everyone was rude. Decided to try Bri Tried going to Gerald Subaru of Naperville first because they were closer, but I found their service sub par and everyone was rude. Decided to try Brilliance after hearing about them on the radio. Walked in, was greeted right away and was helped and treated kindly during the entire process. Bought my first Subaru with the help of Cindy. She was great. Will definitely buy all future Subarus' from here and recommend this dealer over Gerald any day. More
by biohazard1085
Employees Worked With
Cindy Laudermilk
Helpful July 11, 2015
Forester, 2015 Both our salespeople, Dan & Cindy, were excellent to work with---no pressure. We really like our car. Two things that were less than excellent: We Both our salespeople, Dan & Cindy, were excellent to work with---no pressure. We really like our car. Two things that were less than excellent: We felt our trade-in was too low; especially since our neighbor called a day later wishing to purchase it and was told the price was double what we were given! Also, paying cash for a vehicle should have some value. More
by George1213
Employees Worked With
See above.
July 08, 2015
Oil Change and Softwaare Update They were ready for my car when I arrived and I was out in 45 minutes with an oil change and a software update for Eyesight! Couldn't have been any f They were ready for my car when I arrived and I was out in 45 minutes with an oil change and a software update for Eyesight! Couldn't have been any faster! More
by charlestraugott
Employees Worked With
Adam Mennella
July 08, 2015
1st oil change. Fast, friendly, and did exactly what I wanted. I also had a talk with a salesperson because the dealership that I bought the car from (Brilliance was Fast, friendly, and did exactly what I wanted. I also had a talk with a salesperson because the dealership that I bought the car from (Brilliance was not open at the time) did not explain how anything worked on the car. I was very happy with the time and information I received on this visit. More
by dale123
Employees Worked With
jService was Adam Douglas Mennella, forgot the salesmans' name
July 07, 2015
The experience was terrific! We found the salesman, sales manager, and finance manager very helpful and easy to work with. We continued to reach out to the salesman with any furth We found the salesman, sales manager, and finance manager very helpful and easy to work with. We continued to reach out to the salesman with any further questions about the vehicle. More
by Old chic
Employees Worked With
George Heller
April 16, 2015
Great customer service Took my 2006 wrx in for an oil leak. Oil was leaking from the turbo, they ordered the necessary parts needed. The parts came in very quickly and were Took my 2006 wrx in for an oil leak. Oil was leaking from the turbo, they ordered the necessary parts needed. The parts came in very quickly and were installed quickly as well. The service advisor Adam was very quick to call me with any issues they ran into and addressed them right away. I was very pleased with their professionalism and friendliness. If I ever have anymore issues I would defiantly go back there. More
by 0wrbwrx6
Employees Worked With
Adam from service
March 20, 2015
Best Experience Buying a Car EVER My wife and I went to Brilliance after seeing it as we drove by and we were looking for a new car for her. It is always with trepidation that we do th My wife and I went to Brilliance after seeing it as we drove by and we were looking for a new car for her. It is always with trepidation that we do this as we have had some not so great experiences with dealers. However, this was the best experience we ever had. Ed Troike was very helpful and made the experience very positive and without pressure. When he had to leave for awhile Brett Cassell to over and was equally as helpful. Ed returned in time to walk us through our new Legacy. I can honestly say that I will recommend these guys to everyone looking for a Subaru. This is our first one and so far we are very impressed. I actually am looking forward to future purchases as we need to replace our vehicles. Great prices, great customer service, just a great overall experience. More
by Al M
Employees Worked With
Ed Troike and Brett Cassell
March 13, 2015
Great Experience Ed was extremely helpful. We got a great deal and never felt like we were being sold to. Highly recommend the Subaru brand and this great dealership. Ed was extremely helpful. We got a great deal and never felt like we were being sold to. Highly recommend the Subaru brand and this great dealership. More
by Impreza
Employees Worked With
Ed
February 27, 2015
friendly and pleasant! My husband and i had little spare time to sit at a dealership so managed very easily to negotiate a price through email. I spoke with Dan Pagnotta thr My husband and i had little spare time to sit at a dealership so managed very easily to negotiate a price through email. I spoke with Dan Pagnotta through the whole process and he was very friendly,fair and overall wonderful to work with. Even patient with our 5 yr old daughter through the couple hours we needed to be there. We brought in our car and got a fair price for trade in. Dan made us feel comfortable and respected...unlike other dealerships we have dealt with. Would highly recommend to anyone! Thank you Dan! More
by kellyk
Employees Worked With
Dan Pagnotta
February 18, 2015
best subaru dealer around I was in the market for a Subaru but had heard nothing but bad things about my local dealers until I came across brilliance. Everyone I met there was I was in the market for a Subaru but had heard nothing but bad things about my local dealers until I came across brilliance. Everyone I met there was nice especially my saleswoman Cindy, She in particular made the whole experience great. I did not have much credit history but they were able to help me work around that and got me the car that I wanted. I have nothing but great things to say about this dealer and I highly recommend it. More
by kapps14
Employees Worked With
Cindy Laudermilk
