Brogan Cadillac Totowa - Service Center

First and foremost, I have been experiencing ongoing problems with the stability track system for about 2 months. It has repeatedly engaged during routine driving conditions. This malfunction not only d problems with the stability track system for about 2 months. It has repeatedly engaged during routine driving conditions. This malfunction not only detracts from the driving experience but also raises serious concerns regarding the vehicle's stability and control in critical situations. Given the importance of this system in maintaining vehicle safety. Additionally, I have observed troubling behavior with the transmission while driving. The vehicle has exhibited hesitation during acceleration, particularly when navigating inclines. These transmission concerns have left me feeling uncertain about the vehicle’s performance. Most alarmingly, I have noticed that the brakes do not inspire confidence. The braking response has become inconsistent with a screeching every time I come to a stop. This is unacceptable and does not make me happy. It has the same sound as an old bus that needs brakes to say the lease. It is not a good look or sound to hear from a "luxury" vehicle. The brakes should provide a reliable and reassuring feel However, after bringing in my vehicle on September 18, 2024, the dealership claims they were unable to diagnose my vehicle and why the service stability track sensor kept showing up on my screen. They advised me that my car was ready for pick which it was not because nothing was done. Lastly on October 1, 2024, is when they advised me that the code is because I “may” need a new battery and advised me to purchase it to see if that would fix the issue. Why do I have to purchase a battery if my battery is working fine? My truck cuts on with no problem. Never had any issues with that. They were just looking for a reason to feel like they found the issue but really didn’t. As per the brakes, they’re unable to do anything because “they are good, at a level 6 and operating as designed.” So why are the screeching so loud, must be a manufacturer defect that they don’t care to do nothing about and expect their customers to drive a vehicle that sounds horrible every time the car comes to a stop. I’ve had a Honda for years and never experienced that with my brakes. My issue was never fixed. The same way I drove my car into service is the same exact way they delivered it to me today October 4, 2024. In addition, I paid $308 for a “showroom” detail, which I did not receive. My car seat and interior is still dirty. My seats were not vacuumed properly and the dirty smudges on my seats were still there. Their main concern was getting back their loaner car back and not caring to ensure the safety of their customers. This issue not only compromises my safety but also endangers other road users. I am increasingly concerned about the potential consequences of these deficiencies. I’ll be getting my legal team involved as well as the BBB. More

Brogan best dealer in NJ Tony in service always makes sure car is delivered perfectly sure car is delivered perfectly More

Ronald was pleasant as always and listened when I called his attention to my reason for visit....even the smallest detail; some stratches on passenger side front bumber. I also love that my car always i his attention to my reason for visit....even the smallest detail; some stratches on passenger side front bumber. I also love that my car always is returned washed in & out and looks spectacular! I was in for service/oil change. More

Ronald from Brogan Cadillac provided me with excellent service and always kept me informed with my vehicle progress. service and always kept me informed with my vehicle progress. More

Thank so much Tony for the excellent service on my car. I appreciate the attention to detail and the care you took to make sure everything was in top shape. I appreciate the attention to detail and the care you took to make sure everything was in top shape. More

They do not help you after the car is off there lot. Another of miscommunication. Another of miscommunication. More

They are honest, thorough and efficient A pleasure to deal with Recommend them if you are looking to purchase a Cadillac deal with Recommend them if you are looking to purchase a Cadillac More

Pleasant, great personal service Convenient Very knowledgeable Always looking out for my safety Repairs are done correctly knowledgeable Always looking out for my safety Repairs are done correctly More

Very attentive and professional. The service staff was very helpful and knowledgeable about my car problems. Very attentive to my needs. The service staff was very helpful and knowledgeable about my car problems. Very attentive to my needs. More

Did not hear my concerns or document them correctly. Had my vehicle for over 10 days and didn’t communicate the diagnosis nor plan. It wasn’t until I messaged two days before returning that work was sch Had my vehicle for over 10 days and didn’t communicate the diagnosis nor plan. It wasn’t until I messaged two days before returning that work was scheduled but still was not communicated. I left messages w the secretary, did not receive a call back. Was told everyone went home and I could not be helped but received a late call at the end of the day. The person who first helped me took vacation but did not hand off to the covering person is the message I received, followed by the team is short staffed. I work in a hospital. I understand being short on team members but no one was available via text nor phone until the last moment when I was irate. Lost total trust with this branch and would not recommend it to anyone. I would expect better service. More