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Brogan Cadillac Totowa

112 route 46 East, Totowa, New Jersey 07512
Sales: (973) 785-4300

Makes: Cadillac|Service Center
 
Good
67% Recommend

Overall Rating 3.7

8 Lifetime Reviews

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Brogan Cadillac Totowa
8 Lifetime Reviews
Brogan Cadillac Totowa Info
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8 Dealership Reviews
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Reason For Visit
Sales (Used)

"I just purchased a 2012 cadillac cts coupe"

My experience at brogan cadillac was absolutely amazing what made it even better was the carsales man José Perez if your thinking of buying a car I would definitely recommend seeing him he took all my anxieties away since it was the first time I was buying a car and he answered every question and concerns I had on buying a new car

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car salesman


Reason For Visit
Sales (Used)

"Debbie Ukaj"

Hate the car. Dislike the service we received. Was not treated like a valued customer! Looking to get rid of the worst car we have ever bought !!!

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Employees dealt with

John , joe, used sales manager


Reason For Visit
Sales (New)

"I purchased a new 2008 CTS from Brogan Cadillac back in..."

I purchased a new 2008 CTS from Brogan Cadillac back in 2008. I dealt with salesman Cliff Beebe, who was wonderful to deal with. Easy to talk to, funny, direct, helpful and knowledgeable. TJ Ely was also involved in approving the transaction and he was excellent to deal with as well. But that is not exactly why I'm writing this review. I moved away from the area in 2009 and had very little contact with Brogan or Cliff since (maybe one or two services, and they were fine). Fast forward to August of 2013. My wife and small children were stranded one night when my other car's battery died. I took my CTS to give them a jump start. As you car guys probably suspect, this non-car guy was in for a surprise when I popped the hood of my CTS. . . there was no battery to be found! My car guy friend was not reachable. The service place where I now live was long closed. So, I called over to Brogan, but its service department had just closed. Then it dawned on me to ask for Cliff Beebe. I re-introduced myself and Cliff could not have been kinder. In fact, he was AMAZING. He told me why I didn't see the battery (it's in the trunk!) and how to work around that. He insisted on staying on the phone until he heard my wife's car start. Thanks to his great assistance, it did. I owe him a debt of gratitude . . . he is a stand up guy and truly a wonderful person to deal with. Thanks again, Cliff!!

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Employees dealt with

Cliff Beebe


Reason For Visit
Sales (Used)

"Brogan Cadillac gave me a really great experience buying..."

Brogan Cadillac gave me a really great experience buying my car....Mr. Roger Mejia was a great help to me when making the decision to buy a car, because he kindly clarify all my doubts about the whole process. Mr. Mejia gave me an excellent customer service that exceeded all my expectations. I am very satisfied with my car and I will gladly recommend this dealer to all my friends. Thanks a lot Mr. Mejia.

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Employees dealt with

Mr. Roger Mejia


Reason For Visit
Sales (New)

"Mr. Mejia is a real gentleman - very courteous and..."

Mr. Mejia is a real gentleman - very courteous and informative. He answered all questions pertaining to the vehicle and went out of his way to accomodate me in every way. I understand that he has not been with the dealership for that long, but judging from the way he conducts himself, I am sure he will be an asset to Brogan Cadillac. -A very satisfied customer , Vito Lampariello

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Employees dealt with

Roger Mejia


Reason For Visit
Service

"i did not purchase mt 2007 sts cadillac here, but after..."

i did not purchase mt 2007 sts cadillac here, but after bringing it in when i had an engine problem, i will def. buy my next cadillac here. they could not have been more helpful, gave me car to use for the day while they fixed it and the price was cheaper than i thought it would be. 5 stars for brogan cadillac!

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Employees dealt with

parts dept service dept


Reason For Visit
Sales (New)

"Brogan Cadillac said they would pay for the two months..."

Brogan Cadillac said they would pay for the two months left on my current lease as stated in their paperwork and the preliminary lease agreement. Upon further examination of the paperwork, I realized they were actually including the two months remaining into the payment of my new lease agreement. This is an underhanded practice that these car dealers try to pull on Mr. John Q. public every day. Since I am a seasoned business man I noticed the discrepancy on my contract and the paperwork I viewed at Brogan. I went to Brogan Cadillac to discuss this with the salesman, their only response was this is the way they handle this. However, in the contract it clearly states "Brogan to take over last two lease payments." They then tried to include the two lease payments on the back end, in my new monthly lease agreement. While this was going on, the owner who introduced himself as TJ, asked the salesman to leave. He then sat down with me to try to give me some senseless explanation on how they process a lease return. I showed him the contract and where it states, "Brogan to take care of the last two lease payments." I informed him this is basically consumer fraud. How is it that your company would credit me the two lease payments and then proceed to add them onto my new lease agreement. At this point, I am very upset and I leave the dealership. The owner, who introduced himself as TJ, follows me outside, tells me to never to come in the dealership again, he asked for my credit card and refunds my deposit. I have been a loyal Cadillac customer for the last seven years, with Gold Coast Cadillac and thought it would be in my best interest to deal with Brogan the local Cadillac dealer. As a business man, I would still offer Brogan and their owner the opportunity to take this moment of truth and offer a loyal Cadillac consumer an apology. Let the honest consumer beware of this bait and switch tactic.

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TJ Ely

Brogan Cadillac Totowa responded to this review

December 22, 2011

On November 10th 2011, Mr. D. came to Brogan Cadillac to meet with Ronald R., with whom he had an appointment. For the next hour, Ronald went over various details about news cars with Mr. D., as well as evaluated his current lease payments. After successfully choosing a new car, Ronald quoted Mr. D. possible payments on his new vehicle. He mentioned that he would like Brogan to take care of the last two payments on his current lease. Our new car sales manager accommodated this request and structured the deal accordingly. Upon returning from structuring the deal, Ron quoted the price and payments for the new vehicle. Mr. D. instantly became defensive and raised his voice. He started to yell in the showroom and made a tremendous scene. He stated that “Brogan must match his price or he would buy the car at a different dealership”. He also said that Brogan will “have to service his new car”. The new car sales manager stepped in to resolve the situation. He accommodated Mr. D.’s desired price, and they shook hands about the deal. Mr. D. even stated “that’s the way business should be done”. The next day Mr. D. called Ron R. inquiring about the price of the new car in the event that he bought out his current lease. Mr. D. had visited another dealership and received a lower quoted price. The car industry is an increasingly competitive business, so closing every possible deal is important. In order to successfully sell the car, Ron stated that the payments would be less if he bought out his current lease. Later that day, Mr. D. entered Brogan Cadillac and immediately shouted at Ron R. and to all of the customers in the showroom that Brogan is “a bunch of frauds and liars”. Mr. D. was loud and abusive not only to Ron and myself, but also to the elderly customers who were sitting in the showroom. At that time, I decided that Mr. D. was no longer welcome at Brogan Cadillac. I refunded his deposit and politely asked him to leave. This was an unfortunate incident and not an accurate description of the quality service and vehicles at Brogan Cadillac. If anyone would like to read positive responses about our 85 year old company please visit customer testimonials at brogancadillac.com. Sincerely, T. J. Ely



Reason For Visit
Sales (Used)

"I LOVE BROGAN CADILLAC!!!! I went in to look, just look...."

I LOVE BROGAN CADILLAC!!!! I went in to look, just look. I saw a 2006 SRX that caught my eye. While looking it over Mr. Bobowicz asked if I needed help. That was it. He was so damn good. I bought the car that day, within an hour. He was incredibly proffesional. This is the way it should be when you buy a car. I have owned other vehicles but this is my first "almost new" car. Its the nicest vehicle I have ever owned. They treated me like I was buying a brand new Bently. The used car guy I dealt with was awesome too!!!! I put down 2000 and the agreed price was 25000. My down payment just covered my fees. When I went to pick it up the used car guy dropped the price to 24000. When I asked why he said the bank was asking me for more money down and it was easier for him to lower the price than ask me to come back in with more money. ARE YOU KIDDING ME??? ThIS IS HOW ITS DONE!!!! I will NEVER GO ANYWHERE ELSE!!! BROGAN HAS ME FOR LIFE!! Its also my first Caddy and will be the first of many!!! All screaming aside. This was an unbeleivably easy experience. Mr. Bobowicz still calls on occasion, just to see if everything is OK. I recommend this dealer to EVERYONE!! BROGAN YOU RULE!!!!!

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Mr. Bobowicz
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