"always a pleasure"
my second time back to this dealer for my new Cadillac... this time a new 2017 CT6. Alex Santos my sales consultant was great, friendly, knowledgeable and no nonsense. True professional and I was very satisfied. Would recommend this dealership hands down.
"Great dedication of service "
I'd like to thank Brogan and the service advisor Tony for dedication and kindness while my ATS was in service. It can be hard to find a dealership and service that makes you feel secure and confident with your vehicle. I love my car and will return to Brogan when needed. Again, thank you for your service and to Tony for your patience and providing the best help you can.
"No Value in Customers time"
Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week.
My first visit I came to get your front light fixed and my drivers idea speaker. Speaker was covered under the warranty but light wasnt. Left that day paying $300 and still the speaker was not fixed due to it not malfunctioning at the time of the visit. Mind you I waited over 2 hours.
Second visit I sat in the lobby for an hour and 40 minutes and was told that the speaker can't be fixed today because the guy who can do it is not here today so I gotta bring it back and leave it.
Considering that I made appointments to both of these visits, these problems of me having to come back over and over again and wait for hours, should be avoided and it's unexceptable. 2 hour wait and still got nothing done