My Review Of Brogan Cadillac Totowa:
Brogan Cadillac said they would pay for the two months left on my current lease as stated in their paperwork and the preliminary lease agreement. Upon further examination of the paperwork, I realized they were actually including the two months remaining into the payment of my new lease agreement. This is an underhanded practice that these car dealers try to pull on Mr. John Q. public every day. Since I am a seasoned business man I noticed the discrepancy on my contract and the paperwork I viewed at Brogan. I went to Brogan Cadillac to discuss this with the salesman, their only response was this is the way they handle this. However, in the contract it clearly states "Brogan to take over last two lease payments." They then tried to include the two lease payments on the back end, in my new monthly lease agreement. While this was going on, the owner who introduced himself as TJ, asked the salesman to leave. He then sat down with me to try to give me some senseless explanation on how they process a lease return. I showed him the contract and where it states, "Brogan to take care of the last two lease payments." I informed him this is basically consumer fraud. How is it that your company would credit me the two lease payments and then proceed to add them onto my new lease agreement. At this point, I am very upset and I leave the dealership. The owner, who introduced himself as TJ, follows me outside, tells me to never to come in the dealership again, he asked for my credit card and refunds my deposit. I have been a loyal Cadillac customer for the last seven years, with Gold Coast Cadillac and thought it would be in my best interest to deal with Brogan the local Cadillac dealer. As a business man, I would still offer Brogan and their owner the opportunity to take this moment of truth and offer a loyal Cadillac consumer an apology. Let the honest consumer beware of this bait and switch tactic.
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Brogan Cadillac TotowaAdded:
12/22/2011 9:14:06 AM
On November 10th 2011, Mr. D. came to Brogan Cadillac to meet with Ronald R., with whom he had an appointment. For the next hour, Ronald went over various details about news cars with Mr. D., as well as evaluated his current lease payments. After successfully choosing a new car, Ronald quoted Mr. D. possible payments on his new vehicle. He mentioned that he would like Brogan to take care of the last two payments on his current lease. Our new car sales manager accommodated this request and structured the deal accordingly. Upon returning from structuring the deal, Ron quoted the price and payments for the new vehicle. Mr. D. instantly became defensive and raised his voice. He started to yell in the showroom and made a tremendous scene. He stated that “Brogan must match his price or he would buy the car at a different dealership”. He also said that Brogan will “have to service his new car”. The new car sales manager stepped in to resolve the situation. He accommodated Mr. D.’s desired price, and they shook hands about the deal. Mr. D. even stated “that’s the way business should be done”.
The next day Mr. D. called Ron R. inquiring about the price of the new car in the event that he bought out his current lease. Mr. D. had visited another dealership and received a lower quoted price. The car industry is an increasingly competitive business, so closing every possible deal is important. In order to successfully sell the car, Ron stated that the payments would be less if he bought out his current lease. Later that day, Mr. D. entered Brogan Cadillac and immediately shouted at Ron R. and to all of the customers in the showroom that Brogan is “a bunch of frauds and liars”. Mr. D. was loud and abusive not only to Ron and myself, but also to the elderly customers who were sitting in the showroom. At that time, I decided that Mr. D. was no longer welcome at Brogan Cadillac. I refunded his deposit and politely asked him to leave.
This was an unfortunate incident and not an accurate description of the quality service and vehicles at Brogan Cadillac. If anyone would like to read positive responses about our 85 year old company please visit customer testimonials at brogancadillac.com.
T. J. Ely