Brotherton Cadillac

Transmission All service people specialy Maeven , pual & Lindsey the best they trite my car look like they Owen car very friendly excellent costumer service more All service people specialy Maeven , pual & Lindsey the best they trite my car look like they Owen car very friendly excellent costumer service more than 5 stars. Thank you. More

Refuse to fix issue with CPO car they sold First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door. I bought a First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door. I bought a 2012 CTS-V from Brotherton back in March. The car came with the extended CPO warranty. When I bought the car the supercharger was making the notorious "can of marbles" rattling sound. Very well documented and super easy fix that cadillac is aware of and will do at no cost. I was aware of the details so it didn't concern me and I bought the car anyway scheduling an appointment to bring it back in to have the supercharger replaced before I ever left the dealership. Two days later I brought the car back and the service tech who looked at my car said nope everything sounds fine... I was a little shocked because I knew it wasn't, lucky for me I work right across the street from another Cadillac Dealership just 15 minutes up 405. I took it in there the next day, low and behold the tech didn't even have to inspect my car he could tell by the noise it made pulling up that it needed a new supercharger. They ordered one for me and had it on a week later. This is the part that really angers me, while it was in for the supercharger the other dealership pointed out to me that it didn't have the correct tires on it to be a CPO car. (tires MUST meet OEM specifications) the speed rating on tires that came with the car are one rating to low. I tried/ struggled to get ahold of MK at brotherton for 2 months, he finally responded when I started to get very irritated, he acknowledged that the tires are incorrect but then told me I would have to buy 2 of the tires and they would provide the other 2. I am confused as to why I would pay to right their wrong. Unfortunately even after printing out all of the CPO paperwork that says the car must have the right tires on it and presenting it to MK in person, he accused me of just trying to get new tires out of them (even though the current ones have about 80% left). he also told me that speed rating doesn't matter because the ones on there are rated for 149MPH and thats as fast as I need to go. (OEM speed rating is to 186MPH). I have escalated the case to cadillac corporate and the regional CPO person (sorry don't know his title). I am confident that they will end up being forced to put tires on my car but the amount of time being wasted irritates me. You advertised something as a CPO, meaning it should meet all CPO specifications, this one does not, I gave them the benefit of the doubt thinking maybe they didn't realize it either, however after I made them aware of it they still refuse to do anything. To me it feels like a scam or fraud (advertising something as something its not) This review isn't meant to do anything other then to make people aware of what they are buying before they leave the dealership, unfortunately this dealership isn't honest enough to fix there mistakes if you find any. More

Great experience buying a new car! Graham was friendly, informative and could easily answer all my questions on the Cadillac ATS. I wanted to point out some of the things I found so wonderful. They have informative and could easily answer all my questions on the Cadillac ATS. I wanted to point out some of the things I found so wonderful. They have a cutious friendly laid back staff that was both reassuring and i felt confident that if i had an issue it would be resolved quickly. Graham was a great source of informationa nd I found it easy to learn about the infotainment system in my new Cadillac ATS (CUE). I would strongly suggest Calling Graham for a New Cadillac!!! More

I recently bought a used Cadillac from Ryan and I am so happy! He is the internet manager and made my buying experience so easy! It's great when you find someone and a dealership that you can really trust. happy! He is the internet manager and made my buying experience so easy! It's great when you find someone and a dealership that you can really trust. I am a Brotherton customer for life now and I have told all of my friends to go in and ask for Ryan! He's definitely best in class! More

Best Buying Experience! They will be sure to help you in every way to find that "Perfect Vehicle." Gary H. is extremely helpful and willing to get 'down and dirty' to show you the details of different vehi every way to find that "Perfect Vehicle." Gary H. is extremely helpful and willing to get 'down and dirty' to show you the details of different vehicles, unlike other salesman that don't dare touch the vehicle. Of many different dealerships I dealt with, Brotherton was the most helpful and led to a Pleasant buying experience. Only Lynwood Honda came close to the level of customer service! More

My wife and I are retired and have been looking for a new Buick. We visited a couple dealers, but they were not very friendly and simply wanted to sell us the car. Ryan not only gave us the deal that we were Buick. We visited a couple dealers, but they were not very friendly and simply wanted to sell us the car. Ryan not only gave us the deal that we were seeking he was very caring and thoughtful. This was the best car buying experience I have ever had and Ryan made it very simple and fun for us. Thanks Again Brotherton Cadillac More