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1,825 Reviews of Bryan Subaru - Service Center
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April 20, 2018
Unexpected visit I made a stop on my way to the French Quarter Festival and came out to a car that would not start. I called roadside assistance and got a jump within I made a stop on my way to the French Quarter Festival and came out to a car that would not start. I called roadside assistance and got a jump within about 20 minutes. I drove to the dealership to get the car checked since I didn't want to get stranded in festival territory. They checked out my car and got me back on my way after about an hour or so! I was very appreciative and got to enjoy my afternoon in spite of my plans being unexpectedly altered. Thanks! More
by JANPRETUS
Verified CustomerEmployees Worked With
Carden "Sonny" West
Helpful April 18, 2018
Easy to work with Great service and service advisors. Easy to deal with and fast service. Would recommend to friends and family! Bravo to employees in service and pa Great service and service advisors. Easy to deal with and fast service. Would recommend to friends and family! Bravo to employees in service and parts! Don’t forget to look at sales also, there to advise on tour next vechile! More
by Jayruss
Employees Worked With
Josh and Greg , Taniecia Duplantis, Paul Demma
April 18, 2018
If you have the time I took my Forester in for its first maintenance service. I made an appointment for 1:00pm for an oil change and tier rotation, The Service advisor was I took my Forester in for its first maintenance service. I made an appointment for 1:00pm for an oil change and tier rotation, The Service advisor was working alone and there were two others before me. He was friendly and worked quickly to get everyone checked in which took about 15-20 minutes. I did ask how long he thought and he explained it could be 45 mins or it could be an hour and a half, just depended on how backed up they were. I did not understand the purpose of making an appointment if there was still going to be a significant wait. There are multiple companies that have built entire business models on the fact this kind of service can be done in minutes, not hours. In total, the experience lasted just over 2 hours. For me, it is not worth the "free" oil change when I have to take a nearly 3 hour long break from work. I literally could have paid a place and came out ahead for the time and money I lost at work. Perhaps that's the gimmick though, make it not worth the customers time so they aren't inclined to take advantage of the "free" first years maintenance. I was hoping this experience would be a redeeming factor since my overall buying experience was so unpleasant, but I do not think I will be returning for service and I would not recommend anyone purchase a car form this dealership. I do love my Subaru but this dealership has been disappointing on all accounts. More
by CLR_KKB
Employees Worked With
Remi , Carden "Sonny" West
April 17, 2018
Well done Everyone was very attentive while I waited for my car. They answered my questions and even changed my wiper blades that I forgot about on my car. Everyone was very attentive while I waited for my car. They answered my questions and even changed my wiper blades that I forgot about on my car. More
by MTKS
Employees Worked With
April 17, 2018
Oil change service after road trip Erin always takes good care of me. No matter if I have an appointment or just drop in. She points out what needs to be done. I recieved a complementar Erin always takes good care of me. No matter if I have an appointment or just drop in. She points out what needs to be done. I recieved a complementary inspection before my road trip and afterward More
by shonor
Employees Worked With
Erin
April 13, 2018
Great Dealership! Very easy to schedule routine service on our WRX. Professional service department and service was done in a very timely manner including an offer to w Very easy to schedule routine service on our WRX. Professional service department and service was done in a very timely manner including an offer to wash the car after servicing. We live on the north shore but the drive is worth it. Thanks Again!!!! More
by DEBE25251
April 13, 2018
Great experience Quality work was done. Fast service. Friendly reps but I can’t remember any of their names. . Comfortable and clean waiting area. J will return for se Quality work was done. Fast service. Friendly reps but I can’t remember any of their names. . Comfortable and clean waiting area. J will return for service when needed. More
by rbstricks
Employees Worked With
April 12, 2018
Very nice Subaru service I take my Subaru here for service and repairs. They have always been very accommodating and do proper work. Most impressive moment was the technici I take my Subaru here for service and repairs. They have always been very accommodating and do proper work. Most impressive moment was the technician noticing a frozen belt pulley when repairing a windshield wiper under warranty. More
by JOHNSSHOLL
Employees Worked With
Trey Henry
April 11, 2018
Fine service with a hitch The service was fine. Afterward, I came home and parked the car in my driveway. When I went to unload some things from the back, I noticed my right The service was fine. Afterward, I came home and parked the car in my driveway. When I went to unload some things from the back, I noticed my right rear tail light cover was cracked. When I brought the car in, the service person (Trey) did the initial inspection and we agreed the only defect was a hole in the passenger side windshield. Needless to say, I was disappointed to come home and find this. More
by CHERYL31
Employees Worked With
Trey
April 11, 2018
Recall Service Dept very promp and efficient in getting me on my way Always have quality visits whether it's for routine service or in this case minor recal Service Dept very promp and efficient in getting me on my way Always have quality visits whether it's for routine service or in this case minor recall More
by STEVEGERARD42
Employees Worked With
Erin
