Buchanan Kia

Prior to the day I purchased my car from Buchanan Kia, I had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions a had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions and concerns promptly, replied quickly, and provided thorough detail about how the purchase would work from start to finish. She made the experience smooth and stress‑free. More

Buchanan Kia has been our “go to” auto dealership for some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive needs. It’s such a pleasure to find and be able to repeatedly work with an auto sales person who is so responsive, dependable, and patient. More

June 30, 2024. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette made me feel very comfortable throughout the whole process which did not take a lot of time. I highly recommend her for anyone’s salesperson. More

Tom was very helpful with getting me a new car. He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him! More

I purchased a 2025 Sportage on 4/28/26 and Rick the salesperson couldn't have been more helpful and generous with his time. I purchased a key/fob as the vehicle only had one surrendered. The first ca salesperson couldn't have been more helpful and generous with his time. I purchased a key/fob as the vehicle only had one surrendered. The first came with the key incorrectly cut so another stick was ordered (again cut incorrectly), Ryan in parts had also ordered a blank stick and had it taken to a locksmith and it was cut properly and the fob had to be reprogrammed. While waiting, I took the time to go over to sales as I had a couple questions on two fees that I was originally charged (he had to see Ken when I added two items). Rick had a gentlemen speak with me, who was Tom Perry, GSM (from your website). I told him I was originally charged for a $20 lien filing fee (I had paid cash) and I thought the registration fees were for the third tier of MVAs schedule, and I showed him a photo of my registration that was given to me originally, which would be the second tier (my title indicated this also). Mr. Perry verified my phone number, said he would talk to the title person in Pennsylvania. He said if I had overpaid, I would get the money refunded. Next Monday it will be five weeks, and I haven't heard anything further, not a phone call or a refund check or an explanation. A five-star review is for Rick and Ryan, but this outstanding item has brought it down, but I wanted to let the two Rs know I appreciate their assistance. More

Bernadette has been our sales person for both of our Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for any Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for anyone looking to purchase a vehicle at Buchanan. More

Bernadette Passarello was great to deal with. She answered all our inquiries and quick to respond and help. She answered all our inquiries and quick to respond and help. More

Purchased an electric used vehicle a couple of weeks ago, went to pick it up last Tuesday with my wife. Dealership is great! Great people great prices! went to pick it up last Tuesday with my wife. Dealership is great! Great people great prices! More

Buchanan Kia and Theresa were just great . I bought a used Ford Explorer from them , came in today for paper work . Theresa and Ethan were just great , she explained everything to me ,showed m I bought a used Ford Explorer from them , came in today for paper work . Theresa and Ethan were just great , she explained everything to me ,showed me how to use all the bells and whistles , even synced up my phone . Thanks for a great car buying experience . Jim Spangler 7/23/2025 More

Bought a used suv from this dealer and was told by bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called an bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called and talk to ken and he said someone from service would call me right back. Six hours later no call. So i went there in person and it seems there is a lot of finger pointing going on.So i talked to Damian from service about it . told him rear brakes were making noise and it would not start ,so they tow it in and had it for about two weeks . Now i get a letter from dmv stating that they could not give me my title for reasons that the dealer did not send all documents.So i go there again and showed tom the letter i got from dmv and told him the rear brakes are still making noise and it seems he didnt want to hear it. So i will not do business hear again. More