My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and service staff, Dave Marshall. In addition, my vehicle was scratched and dented while getting serviced at this dealership!
Dave Marshall basically refused to look up my scheduled appointment (1/08/15) with him, electing instead to help someone else that came into his office after me, and "passing me off" to another service staff - twice! The 2nd "pass off" was after the other staff had verified my appointment with Mr. Marshall!
How very rude and unprofessional can a person, a service employee, be to his customers? More importantly, why does Bud Clary continue to employ such a rude and unprofessional person as Dave Marshall as they are aware of my prior bad experience with him through an online survey they sent me.
In addition to this, my vehicle got scratched and dented while getting serviced at this dealership. And although the scratches were suppose to get "buffed out", it was of little to no remedy. And though I probably should have sued the dealership's service department for damages to my vehicle, I had too much going on in my life at the time.
To be sure, if it were not for all the recall issues with my 2007 Rav 4, I would never, ever go take my vehicle to this Toyota dealership for servicing!