Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was wasted at this dealership. No apologies, no what can I do to make this better. NOTHING. First of all, you make an appointment for a basic oil change to be told that it will take 2.5 hours. So then I uber home to be called back at hour 3 from the advisor that the car is finished to find out that it was NOT!!! Then after an hour after I have arrived and paid for my service , I go out to the car to find that the oil light that we originally came in for is still on. DID THEY EVEN WORK ON THE CAR? Was it just sitting there for 4 hours for what? They reset it but what does that mean? I could have reset it myself. Its even a wonder if they changed the oil in my car.