Buick GMC Cadillac Pensicola - Service Center

Brought my GMC in for an oil change and tire rotation. 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure yo 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure you this is the longest this service has ever taken. If I lived here I would find a different service department. The service writer was Clifford polite but he wasn’t the tech working or not working on the truck. More

They don’t call back, totally unorganized. Service is scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. More

I am also curious about the "used" parts business model. We were charged $4,856.00 for full R&R of Lifters, gaskets, bolts, etc in our Yukon Denali in July 2021. On August 9, 2021 the same symptoms occurred We were charged $4,856.00 for full R&R of Lifters, gaskets, bolts, etc in our Yukon Denali in July 2021. On August 9, 2021 the same symptoms occurred that caused the R&R. Had to have AAA tow our Yukon to another Certified GM Service Center and were told that not only was it done incorrectly, but multiple used parts were also put back into the truck, multiple parts are missing entirely and more damage was done to the engine. Service Manager already admitted on the phone that they frequently use the customers' old bolts (just the beginning) but we were charged over $253 for 30 new bolts. (put back into their inventory I guess?) This doesn't include failed lifters, etc. The two dealerships are blaming each other and refuse to be accountable, although they are both Certified GM Service Centers. The damage caused by the first repair has lead the second dealership to recommend a new engine now and at least $6000 to make good. We have been without a vehicle for 8 days now, no repairs started, no loaner car offered and we have been forced to conference call the two dealerships on our own phone because they've allegedly been leaving messages for each other and we have been told multiple times "he/she is too busy right now." They need to make this right and replace the engine (obviously at no charge to us) so that we have a dependable vehicle once again. Oh, and by the way, we are active-duty military so not having a vehicle is super convenient to get to base every day. We've contacted GM Corporate now. Hoping someone in this company is ethical because an attorney is expensive. Spend your money elsewhere. More

Everything is great unless something goes wrong. Beginning in Oct 2017 I brought my truck in as a victim of the dreaded "Chevy Shake" uncorrectable vibration (google/youtube it). Service lied and sa Beginning in Oct 2017 I brought my truck in as a victim of the dreaded "Chevy Shake" uncorrectable vibration (google/youtube it). Service lied and said it was my tires. Over 7 months they continued to lie and replace parts not related to the issue to bleed money from GM through warranty troubleshooting repairs to line their own pockets. I complained to GM. GM ordered a final repair attempt where the Service Manager Ed McCombs blamed my new set of tires which is obviously not the case. I proceeded to file for a lemon buy back and GM's first offer was complete buy back. "Now tell me, Mr. McCombs, does GM often buy back trucks that you claim have nothing wrong with them? With misjudgments so exceptional, are you competent to be service manager?" This is fraud of the warranty system at my expense. I was with out my truck for 38 days over 7 months and when they replaced the rear-end the service tech left out a gasket and all the gear oil leaked out causing me more unnecessary down time, gross incompetence. I bought 7 new Yukons and Sierras from Vince Whibbs over 14 years and everything was fine as long as nothing went wrong. I would avoid the dealership and '14-Present Sierras & Silverados if I were you. More