Burdick BMW

Excellent customer care Staff listened and explained car features very well, never pushy or aggressive -- the way the car buying experience should be. Also attended the car c Staff listened and explained car features very well, never pushy or aggressive -- the way the car buying experience should be. Also attended the car clinic and learned a lot even after two months of owning the vehicle, very helpful! More

Knowledgable and hard working Purchased my second Burdick BMW, I thought i got excellent service the first time, but the second time was even better! My Client Advisor was so helpf Purchased my second Burdick BMW, I thought i got excellent service the first time, but the second time was even better! My Client Advisor was so helpful and just as excited about getting my new car as I was. He helped me pick out the exact car I wanted and helped me look for it... which happened to be in their inventory! Placed the Sales order on Friday, and took delivery on Monday!! Could't have been happier! The service department has also been exceptional. Although I haven't had any "problems" with my BMW, making online appointments for routine service is so easy. I am always out in the time they promised and they take the time to vacuum and wash my car. More

Great Buying Experience A great buying experience from the entire staff at Burdick BMW. From the General Manager, Don to our Consultant, Matt Scott, it was a pleasure to purc A great buying experience from the entire staff at Burdick BMW. From the General Manager, Don to our Consultant, Matt Scott, it was a pleasure to purchase a new BMW from Burdick. Everyone on the sales floor was there to answer questions and assist in any way possible. No pressure and my wife got the BMW she wanted.. More

Staff has been exemplary They are great. Very helpful, can't be more pleased. Have owned Porsche's, Audi's, Infiniti's, and others. They are top notch here and deserve the pra They are great. Very helpful, can't be more pleased. Have owned Porsche's, Audi's, Infiniti's, and others. They are top notch here and deserve the praise. More

First BMW but not the last I decided to purchase my dream car earlier this month from Burdick BMW. We worked with Alex Mincolla and felt as if we had known him for years becaus I decided to purchase my dream car earlier this month from Burdick BMW. We worked with Alex Mincolla and felt as if we had known him for years because of the lack of a sales pitch we were given and his genuine personality. I can't imagine this experience going any smoother and I am loving our new ride! More

Service Department is Lacking This is a customer comment as it relates to my experience with the local BMW dealer (Burdick). For the past three times I have requested service be This is a customer comment as it relates to my experience with the local BMW dealer (Burdick). For the past three times I have requested service be performed on my X6 at the local dealer. I requested to have a loaner car as I travel extensively and shuttle service does not fit my work schedule. When I attempt to schedule service it's not uncommon to wait anywhere from 4-11 days to have my X6 serviced. I attempted to call my dealer this morning at 8:15 am, after waiting 15 minutes on hold, I hung up, called back at 1:30 pm to schedule service, an "engine malfunction" error on my X6. I was told the soonest I could get my X6 in for repair is 08/28/15. This is pretty much the same story on my two previous service requests. Your local dealer does not instill a great deal of confidence with me and given the option of pursuing another dealer I would. More

poor service and customer service I took my car for repairs after a collision poor work was done the service manager was rude not helpful at all . I have tried to lodge complaints with I took my car for repairs after a collision poor work was done the service manager was rude not helpful at all . I have tried to lodge complaints with higher ups at burdick but they didn't ever attempt to call back I guess customer rights have little meaning as long as they make money unskilled rude people More

Worst experiences ever at any BMW dealership. Avoid this place. Stay far away. Service department is useless. Took them 3 sets of new tires before they finally thought maybe lets look at other rea Avoid this place. Stay far away. Service department is useless. Took them 3 sets of new tires before they finally thought maybe lets look at other reasons for abnormal tire wear. 3 sets! Well that matches the collective IQ of this service department. Finally diagnosed problems with suspension. Never mind my complaints about vibration and 5 visits to find the problem. Also of note, 2 of my visits there, saw people returning from scheduled maintenance to complain about empty fluids. Overheard them saying 'how do you document fluids checked, yet they are empty?!'. Major disservice to BMW as a whole, as I'm looking at other brands now. More

Fantastic team I stopped in for a test drive and was introduced to the service team. I was very impressed with their friendliness and respect for my time! I stopped in for a test drive and was introduced to the service team. I was very impressed with their friendliness and respect for my time! More

disappoint went there 3 times for services, everything good, but only price get me confuse, first time for diesel exhaust fuel is good. Second time 1/23/14 i went there 3 times for services, everything good, but only price get me confuse, first time for diesel exhaust fuel is good. Second time 1/23/14 i went back there, i ask body shop manager how much is diesel oil change, he told me oil change for diesel is 110, and then i go into services room, services agen told me diesel oil change is 189, i said i make phone call and body shop manager all told me oil change for diesel is 110. and then he went out to make sure, after he come back he said oh it's 110, i say ok. after everything done, he give me a description of service paper, when i look on it, there show 110 for oil change, and diesel exhaust fluid for 52.08, also he got me 10% off, so total is 157.54. so today 7/17/14 before i go to dealership, i make phone call to buckdick bmw to do the quote about diesel oil change, brake oil, and mic filter, the agent on phone told me is 110, 150, and 50, and then i take a hours to dealership to have services done. when i got there, a new services man take care of me, he said diesel oil change is 125, the price just went up last two months, i say ok that's fine, and then brake oil is 150, and mic filter is 50. and then he print out last time services record, and he saw the price on list, oil change is 157.54, and he said "oh, i didn't know u have diesel oil change the price is 157.54", i said "no, oil change should be 110", and then he bring me to the table next to him with another agent, we been argue about diesel oil change price, at last services agent "U next time oil change will be 189.95 with no exceptions". i know he's mad, so i say "ok", because he's in charge over there, he's the boss, what can i do or said? After everything is done, just like last time, all the price is different, 124.95 for oil change, and brake fluid is 129.95, and mic filter 145.43. one thing i am very happy is services manger give me the oil change price which is 124.95, but mic filter price still when up from 50 to 145.43, this make no different for charge me 187.95 for oil change. so total come out 453.95, so i pay for this amount. just like i said u got everything done for me, what can i do, told them take mic filter out i don't want it? LOL after drive back home, my yellow engine light when on, will, i guess they didn't reset after oil change....... i am not against anyone. but the experience make me feel like i been rob, make me unable to trust them. sorry for poor English skill :) More