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Burdick Mazda

Syracuse, NY

4.8
60 Reviews

5885 E Circle Dr

Syracuse, NY

13220

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60 Reviews of Burdick Mazda

June 04, 2024

Burdick Mazda service department is super friendly and very informative. I will continue to keep using them for my future service needs. More

by BobbyMel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Jun 04, 2024 -

Burdick Mazda responded

BobbyMel, we're delighted to hear that our service department at Burdick Mazda has earned your trust. Thanks for the kind words and continued support!

June 03, 2024

I was told My wait would be an hour and a half. I said that was fine and I said I am waiting there for my car. After two and a half hours I went up to the desk to see what was taking so long. They More

by Lalmflaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jun 04, 2024 -

Burdick Mazda responded

Thank you for sharing your experience. We apologize for the miscommunication and any inconvenience it caused during your visit to Burdick Mazda. We'll work on improving our communication processes to ensure this doesn't happen again in the future.

June 03, 2024

Easy purchase and fair deal. No pressure sales and good terms. Friendly and knowledgeable staff. More

by Tah130000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Bryant
Jun 04, 2024 -

Burdick Mazda responded

Thank you for trusting the Burdick Mazda team with your business! We hope we have the privilege of working with you again in the future!

June 02, 2024

Average service, don't really understand my bill now but wasn't given any clarity when picking up my car. Full circle service report card is put in bill as performed but the sheet is completely incomplete a More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadyn, Santiago
May 31, 2024

They always have time to make an appointment that meets my schedule. The use of a video review of your car inspection by the technician is great. You see what he see!! More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Jun 03, 2024 -

Burdick Mazda responded

We're glad to hear that our flexible scheduling and video reviews have made your experience at Burdick Mazda a positive one. Thanks for sharing!

May 29, 2024

Service rep friendly and responsive. Easy to make an appointment online. Service was done quickly and then I was on my way. More

by tinamaeder5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
May 29, 2024 -

Burdick Mazda responded

Tina, we're glad to hear you had a smooth and efficient experience with our service team at Burdick Mazda! Thanks for sharing your feedback!

May 24, 2024

A quick and smooth transaction. Friendly and knowledgeable staff willing to go the extra mile More

by timothyloomis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Dutterer, Marcos Diego
May 27, 2024 -

Burdick Mazda responded

Hi Timothy! Thank you so much for your kind words! We're thrilled to hear you had a quick and smooth transaction with us at Burdick Mazda. Our staff takes great pride in being friendly and knowledgeable, and it's wonderful to know that their efforts made a positive impact on your experience.

May 22, 2024

Brittnee was very professional, knew exactly what to do and yet very friendly and courteous. In fact the staff at the service desk were all pleasant. Each time I have had a good experience. The only thi More

by bruel6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittnee
May 22, 2024 -

Burdick Mazda responded

We're glad to know that you had a positive experience with Brittnee and our service team at Burdick Mazda. We appreciate your feedback about the car wash, it's definitely something we'll take into consideration for future improvements. Thanks for choosing us!

May 21, 2024

I was actually at the Chevy dealership, I’m very happy with everything so far. More

by amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Steele and Adam
May 22, 2024 -

Burdick Mazda responded

All of us at Burdick Mazda are happy to see this wonderful feedback! Thank you, Amy!

May 16, 2024

I found Sal to be very helpful and friendly. He was able to answer all my questions and went out of his way to even set the same radio station in the truck I was interested in as mine. I had a More

by peryeadj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brancaccio Salvatore
May 17, 2024 -

Burdick Mazda responded

We're delighted that Sal and our team at Burdick Mazda were able to provide you with a top-notch experience! We appreciate your feedback about the extra mile he went for you. Enjoy your 2024 Ram 2500 pickup, and we look forward to assisting with any future vehicle purchases!

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