Burdick Mazda
Syracuse, NY
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60 Reviews of Burdick Mazda
I was told My wait would be an hour and a half. I said that was fine and I said I am waiting there for my car. After two and a half hours I went up to the desk to see what was taking so long. They I said that was fine and I said I am waiting there for my car. After two and a half hours I went up to the desk to see what was taking so long. They said they texted me that my car was ready. I never got the text and they saw me the whole two and a half hours in the waiting area More
Average service, don't really understand my bill now but wasn't given any clarity when picking up my car. Full circle service report card is put in bill as performed but the sheet is completely incomplete a wasn't given any clarity when picking up my car. Full circle service report card is put in bill as performed but the sheet is completely incomplete as no information was written down regarding my car's current conditions by the technician. More
They always have time to make an appointment that meets my schedule. The use of a video review of your car inspection by the technician is great. You see what he see!! my schedule. The use of a video review of your car inspection by the technician is great. You see what he see!! More
Brittnee was very professional, knew exactly what to do and yet very friendly and courteous. In fact the staff at the service desk were all pleasant. Each time I have had a good experience. The only thi and yet very friendly and courteous. In fact the staff at the service desk were all pleasant. Each time I have had a good experience. The only thing I had expected was that since they were doing "body work" (pulling out dents) they would wash the car. When your car has work done I guess I kind of expect when I get it back it would be washed as a thanks for bringing it there. Other than that my expectations were met. More
I found Sal to be very helpful and friendly. He was able to answer all my questions and went out of his way to even set the same radio station in the truck I was interested in as mine. I had a He was able to answer all my questions and went out of his way to even set the same radio station in the truck I was interested in as mine. I had a minor problem with the new unit, he jumped in to resolve the issue right away, stayed late working with service department and his sales manager to get a loaner for overnight. He contacted me right away once the truck was fixed, even before I received a call from the service department. I would definitely contact him again for any future vehicle purchase. The truck I purchased was a 2024 - Dodge Ram 2500 pickup. More