Burlington Subaru

I bought a certified outback from Burlington Subaru. I was misled and dismissed from the beginning. Among many other problems, the car I bought had been in an undisclosed accident, and the customer wa I was misled and dismissed from the beginning. Among many other problems, the car I bought had been in an undisclosed accident, and the customer was a nightmare. BUYER BEWARE. I live in ny, but I wanted to buy it in VT because i'm from Burlington, and it felt comforting and safe to buy a car there. I couldn't have been more wrong The car was a total nightmare from the start. Despite spending 20k on a "certified" car, it was nothing but problems. The first time I tried to drive the car, it wouldnt start. It turned out the battery was totally dead, and needed to be replaced. When I called Subaru, I was told that the battery wasn't covererded under the "certified inspection." Another problem was my phone connecting to the car. When I purchased the car, I told the salesperson that one of my main priorities was my phone being able to connect to the car to play music, and to charge. I regularly do long road trips, so it was crucial for me to have this connection. One of the main selling points for her was that I get a certified car, so if the bluetooth stopped working, it would be covered. From the beginning, my phone had difficulty connecting and charging. After many trips back to the dealership, I was informed that it was a problem that could not be fixed, and that Subaru knew about the problem before I bought the car. Lastly, I had a lot of problems with the rear of the car.. lights going out, the back hatch not securing.... a mysterious noise coming from the back... I spent a few hundred dollars fixing and replacing pieces, never knowing why I had this problem, until I went to trade the car in at a different dealership. There, I was given a carfax report and informed of an accident the car had been in before I bought it. I was shocked. This accident was never mentioned when I bought the car, and I was never offered a carfax report. When I called Subaru to ask about this, they said I signed a form denying a carfax report. I can only assume that this was in the stack of paperwork I signed when I purchased the car, but I know a carfax report was never verbally offered. I called Subaru several times to try to make the situation right, but because of the undisclosed accident, the trade in value of the car went down $1,500. At the end of the day, my calls went unanswered, and I lost the money. Overall, buying this car was a terrible experience. I'll never buy a Subaru again, and wouldn't recommend anyone purchase a car from this dealership. More

Best buying experience I've experienced. Friendly, informative and efficient. Michael Dykstra is the best. Personable and beyond understanding. 2 times a customer with more purchases in the Friendly, informative and efficient. Michael Dykstra is the best. Personable and beyond understanding. 2 times a customer with more purchases in the future. Hands down the best sales team in the business. More

I had a great experience with Burlington Subaru. All the staff I interacted with were easygoing, kind, helpful, reliable and informative. The sales floor is clean and comfortable, the vehicles are s All the staff I interacted with were easygoing, kind, helpful, reliable and informative. The sales floor is clean and comfortable, the vehicles are spotless. I could not have asked for a better experience, or a more perfect car for me. Thank you Pinhas, Crystal, Cinder, and Subaru for providing me with great transportation. Subaru is the best. More

Working with Michael was great. The process could not have gone smoother. He was beyond helpful with the process and has continued to check in to make sure my car needs are still be The process could not have gone smoother. He was beyond helpful with the process and has continued to check in to make sure my car needs are still being met. As well as Cinder who was extremely helpful with learning the ins and outs of my new car. I can’t recommend them enough. I will definitely be going back to him and Burlington Subaru the next time around. More

This was my first time financing a car, and salesperson Anthony Notaro was able to make a traditionally cumbersome process very streamlined and pleasant. He showed an excellent amount of patience and empat Anthony Notaro was able to make a traditionally cumbersome process very streamlined and pleasant. He showed an excellent amount of patience and empathy when dealing with my customer needs. He responded politely to all of my inquiries in a way that made it seem as though I was talking to a good friend. I will be recommending his services to anyone in the market for a new vehicle. Thanks again Anthony! More

I worked with Phil to purchase my first car and am so happy with my choice. He was ready with exactly what I wanted to see, very knowledgeable about all Subaru models, and helped chose the best fit for m happy with my choice. He was ready with exactly what I wanted to see, very knowledgeable about all Subaru models, and helped chose the best fit for me. I expected to have to wait to take the car home and Phil made it happen the same day! Thanks so much. I will be back! More

I had a very pleasant experience at Burlington Subaru. I went in not totally sure what I was looking for but knew it was time for little upgrade. I ended up with a '16 subaru Outback and I'm very pleased. went in not totally sure what I was looking for but knew it was time for little upgrade. I ended up with a '16 subaru Outback and I'm very pleased. I worked with Michael Dykstra. He was such a great time and helped find the perfect car for me! The process was painless and he really made sure all my needs were met and that everything fit into my budget. I highly recommend anyone looking for a laid back, productive but fun experience when looking to get a car to hit up Michael Dykstra. He is your man and will make sure you're in the car you love with no pressure whatsoever! Thanks Michael! More

We had a bad experience and ended up traveling to Twin City Subaru to purchase our car. Burlington Subaru's lot is a danger zone with cars everywhere, new, used, those being serviced and customers trying City Subaru to purchase our car. Burlington Subaru's lot is a danger zone with cars everywhere, new, used, those being serviced and customers trying to find parking to shop. Felt like I was wasting their time once I finally was able to talk to someone. Even went back a second time to give them another try, it was late in the day as that is what our schedule would allow and not one sales person greeted or made eye contact. We left and will NEVER return. Always want to give people the benefit of the doubt so hopefully they will improve and your shopping experience will be better than ours. Good luck More