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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
543 Reviews
Call Service Center (765) 553-6861

543 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 22, 2024

Service department got my LOF completed in a reasonable amount of time and in a professional manner. More

by mwstahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
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Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're pleased to hear that our service department completed your LOF in a timely and professional manner. We appreciate your business and look forward to assisting you again in the future!

December 22, 2024

Got me in quickly and the service was pretty quick for the job necessary to be done… More

by belinda.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're glad we could get you in quickly and complete the necessary work efficiently. We appreciate your trust in us and look forward to serving you again!

December 21, 2024

Button has an excellent staff! They always take really good care of me and my vehicle! More

by Domestickrys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Tobin
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Dec 23, 2024 -

Button CDJR responded

Thank you for your kind words! We're delighted to hear that our team at Button has consistently taken great care of you and your vehicle. Your satisfaction means the world to us, and we look forward to continuing to provide you with excellent service!

December 21, 2024

It was a great service. Took the time and explained everything and answered all my questions. More

by oatilden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for sharing your experience! We're so glad to hear that our team provided great service, took the time to explain everything, and answered all your questions. Your satisfaction is our priority, and we appreciate your trust in us!

December 21, 2024

It’s a friendly dealership that everyone always has time to explain and follow up with any questions you have. More

by offdonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your kind words! We're thrilled to hear that our team consistently takes the time to explain and follow up on any questions you have. Providing a friendly and helpful experience is what we strive for, and we truly appreciate your feedback!

December 20, 2024

Fast friendly courteous knowledgeable the waiting room was clean and refreshments was well stocked was a pleasant atmosphere More

by swright0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Button CDJR responded

Thank you for your wonderful feedback! We're glad to hear you had a fast, friendly, and comfortable experience. We take pride in maintaining a clean waiting area with stocked refreshments, and we're pleased it contributed to a pleasant atmosphere. We look forward to serving you again!

December 20, 2024

Poor customer service. Had appointment on a Wednesday, checked in and was promised that the vehicle would be done by end of the week. Wasn't ready till the following Tuesd More

by JEFFK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Tobin
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your feedback. We sincerely apologize for the poor customer service and the delays you experienced with your vehicle repair. We understand how frustrating it is to be promised a completion timeline, only for the vehicle to be delayed, and then to have only part of the work done. This is not the level of service we strive to provide. We take your concerns seriously and will address this internally to improve communication and ensure repairs are completed as promised. We truly value your time and hope to have the opportunity to make this right moving forward.

December 19, 2024

Wouldn’t answer the service phone. Would answer messages sent. Had appointment for 9 am but didn’t pick vehicle up till 10:30. Tried to sell me two air filters when they were supposed More

by raalg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who was working in service
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Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we sincerely apologize for the multiple issues you encountered during your visit. We understand your frustration with the delays and lack of communication. This is certainly not the level of service we aim to provide, and we will be addressing these concerns with our team to ensure that we handle future appointments more efficiently and transparently. We deeply regret that we didn't meet your expectations and will take your feedback seriously to improve both communication and service delivery. We truly appreciate your patience and hope to have the opportunity to provide a better experience in the future.

December 19, 2024

We were not pleased and felt we were treated unfair considering we had just purchased the van in July 2024 even though it was used. If the battery had been checked properly we would not have had to rep More

by neilhart1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Jan 02, 2025 -

Button CDJR responded

We’re very sorry to hear about your experience and truly understand your frustration. We understand how upsetting it must be to face an unexpected expense, especially when you were hoping the warranty would cover it. We take your concerns seriously and will review this situation to see how we can better support you moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to make this right. Thank you for sharing your feedback.

December 19, 2024

Shannon is very professional and courteous and made sure my vehicle was taken care of More

by dmbyrdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your feedback. We're glad to hear that Shannon provided professional and courteous service, making sure your vehicle was well taken care of. We appreciate your trust and look forward to assisting you again.

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