Byers Ford

If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More

Salesman Mark gets 5 stars while Bill and the rest of the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the bank, no memo to me 6 months later. And the worst and most relevant part... No follow up calls to my concerns. Garbage customer service that has resulted in a complaint filed and a full refund pending. Avoid while Bill is employed in finance! More

The person who initially took in my vehicle was rude and very condescending, for no apparent reason other than I am a black female. Not impressed with this service department at all. Had I not filed a compl very condescending, for no apparent reason other than I am a black female. Not impressed with this service department at all. Had I not filed a complaint I believe I would have been charged for the work and time they put in, even though, they knew I had an ESP. I felt like I was judged based on the color of my skin and the fact that they assumed I knew nothing about cars. I've had two mechanical engineers as bf's who worked for Cadillac dealers plus I am a respiratory therapist that manages life support systems. These workers were just rude no respect. Not sure why this occurred but I plan on taking it to the owner of Ford. More