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Byers Imports Pre-Owned Center

Columbus, OH

4.7
275 Reviews
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401 N Hamilton Rd

Columbus, OH

43213

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Showing 275 reviews

April 24, 2024

Good people that work with you have an excellent service department very easy to deal with would highly recommend this dealership More

by Leighnerd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Smith, Heath Maynard, Dawn Wells
May 02, 2024 -

Byers Imports Pre-Owned Center responded

We appreciate your glowing review of Byers Imports! Our team takes great pride in providing excellent service to all of our customers, and we are happy to hear that it made a positive impact on your experience with us. Thank you for choosing us as your dealership, and we look forward to working with you again in the future.

December 11, 2023

I traveled over 3 hours to meet Steve Serrano at Byers Imports. From our first text, multiple phone calls, and initial meeting this was THE BEST car buying experience I have ever had. I am over 61 years More

by Simplystrongstudio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Serrano
Dec 12, 2023 -

Byers Imports Pre-Owned Center responded

Thank you for your five-star review, we are so delighted to hear that Steve Serrano at Byers Imports was able to make your car buying experience a fantastic one! We're so glad he made the drive worth it and that you would even go the extra mile for us. It's always heartwarming when customers go out of their way to leave such positive feedback - it means a lot that you spent the time to do this. To everyone else, if you're looking to purchase a car, heed this wonderful review and come on down to Byers Imports! Thanks again for your kind words Kristen, we hope to see you again soon.

September 03, 2023

I worked with Byers Porsche to purchase an SUV. The complete transaction was done via internet and telephonic means. The total experience was extremely positive as every person I dealt with was cou More

by RDHacura
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Harmon Woodford, Justin Paskey, Mike Garas, Harmon Woodford
Sep 06, 2023 -

Byers Imports Pre-Owned Center responded

Thank you, Robert, for taking the time to review us and for your positive words! It sounds like you had an exceptional experience with my colleague Justin Paskey, and I'm so glad that your buying process was a breeze. We strive to make our customers feel both informed and valued every step of the way here at Byers Imports, and it's rewarding to hear from you that you felt those things when working with us. I'll be sure to pass along your kind comments to Justin as well. We hope to see you again in the near future! Feel free to give us a call if there is anything else we can do for you - we're always here to help.

August 15, 2023

Derek Hall was a pleasure to work with. His boss I didnt catch his name was very helpful also right down to the finance guy all good. More

by andyspears1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall
Aug 16, 2023 -

Byers Imports Pre-Owned Center responded

Andy, thank you so much for your kind words and for taking the time to review us! We really appreciate it. We're thrilled that Derek Hall was a pleasure to work with and we are grateful for your recognition of his boss (we will ensure he is informed)! Your feedback regarding the finance guy really helps make our day—we'll be sure to pass on your praise. We hope you're enjoying your new car from Byers Imports and look forward to hearing back from you soon. Thank you again!

July 24, 2023

Derek Hall did a great job through the sales process and having the Jaguar FX ready. More

by Arthur Sanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall, Heath Maynard
Jul 24, 2023 -

Byers Imports Pre-Owned Center responded

Thanks for your wonderful review, Arthur! We're so glad Derek Hall could make the sales process a pleasant and hassle-free experience for you. We take pride in knowing that our team always puts in their full enthusiasm and best effort to get any job done right - and we're thrilled that an important part of your journey with us was met with excitement. You now have a special vehicle and we hope it makes all your short trips even more memorable! Thank you again for your kind words.

July 07, 2023

Purchased a GMC Terrain, just what I was looking for was extremely clean and had everything I wanted. Scheduled an appointment to look at it and Derek (salesman) had already pulled the car, filled the tank More

by denises9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall
Jul 20, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to purchase your new vehicle! We appreciate your business and are thankful for your review.

May 24, 2023

Although Buyers Import historically has enjoyed a solid reputation and relationship in our community, my automobile purchasing experience there, by far, was nothing but abysmal. This past Monday, around t More

by miguelsalas61
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jerry Entingh, Steve Serrano
May 24, 2023 -

Byers Imports Pre-Owned Center responded

Hi Miguel, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Byers Imports. Please contact Shane Fouch at sfouch@byersauto.com and we will do our best to make this better. We hope to hear from you soon.

May 25, 2023 -

Byers Imports Pre-Owned Center responded

HI Miguel, Again we are sad to learn that your experience was less than satisfactory. I can assure you that we strive to make sure everyone is happy when coming into the dealership. After doing a bit of digging, it looks like you were in our dealership on multiple occasions, with an opportunity to purchase the Tesla. There was not a verbal agreement put into place and while you were still considering, another customer came in and purchased the vehicle.

May 25, 2023 -

miguelsalas61 responded

Hello. This vehicle had been at the Tesla service center for nearly three weeks. Your salesman who handles Tesla vehicles was to tell me when the car was physically back at your location. That did not happen. I just happen to be driving by on Saturday to see it there, test drove it. Your salesman on Saturday could not answer technical questions about the vehicle. The only opportunity to negotiate a purchase was on Monday, when your Tesla salesman, who was out of town for the weekend, was there as well as the vehicle. Yes, I made a verbal offer for this car and it was accepted, with the exception of the infotainment system, which was to be solely at my cost and a decision to make, either in conjunction with the sale or in a distant future. It is regrettable that your "bit of digging" did not include a call to me, as the costumer. I think it is very poor business practice to dismiss issues costumers bring to your attention. Hope current and future costumers make a note of this unfortunate incident with Byers Import.

March 28, 2023

Took care of my car that had been damaged by hail. .thanks Chuck Greene for your help. And all involved in taking care of this issue..I will definitely return to Byers for my next car.. More

by gblewis846
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 29, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to service your vehicle! We appreciate your business and are thankful for your review.

March 01, 2023

showed up, super clean car. test drove, cash purchase, signed paperwork and out the door 45 minutes later. More

by mochs300
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Entingh
Mar 02, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to purchase your new vehicle! We appreciate your business and are thankful for your review.

February 25, 2023

Steve at Byers was very attentive. He even reached out to the previous owner of the Porsche I was looking at to answer my questions. I would definitely buy a acr from them. More

by cargurufrank
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Serrano
Feb 27, 2023 -

Byers Imports Pre-Owned Center responded

Hi Frank, thank you for choosing Byers Imports to help with your vehicle needs. We appreciate your business and are thankful for your review.

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