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Byers Subaru Dublin - Service Center

Columbus, OH

4.7
226 Reviews
Call Service Center (614) 416-4465

226 Reviews of Byers Subaru Dublin - Service Center

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May 31, 2024

Burr Subaru is the best place to buy a car and have car service in CBus! More

by colegrove100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 30, 2024

Very pleasant environment, with the sales and financing staff checking in periodically for refreshments. Jorge was extremely pleasant, knowledgeable and easy to work with, while juggling 2 buyers on a late More

by markita.hasseman
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 30, 2024

Professional, fast courteous… I’ll be back. . I truly enjoyed the experience. Thank you for setting the example More

by ishelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 26, 2024

Tech were suppose to fix door window that would stop and not close. Charged me over $750.00 to fix the window. Window stop working less then 25hrs after I picked the car up from dealership. I called service More

by MRBROWN2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Subaru Dublin responded

We are extremely sorry to hear about the frustration and inconvenience you have experienced with our service. As a company, we strive to provide top-quality service and it is clear that we fell short in this instance. We understand how important it is to have a working window for your vehicle, and we apologize for any inconvenience caused by its malfunction. We would like to make things right and remedy the issue as soon as possible. Our team will reach out to you directly to discuss the best course of action for resolving this problem. Thank you for bringing this to our attention, and we hope to regain your trust in us in the future.

Helpful
May 24, 2024

Always very professional, wanting to make sure all questions answered, friendly and helpful. Waiting area very comfortable More

by Brubeck52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to write this positive review! We are glad that you found our service to be professional and supportive. Providing top-notch customer service is our priority and we work hard to ensure that all of our customers have a comfortable experience. We hope to see you again soon at Byers!

Helpful
May 24, 2024

I’ve had two services performed in a month, one minor, one more major (ac compressor), and it was great! My service advisor Maria was wonderful and kept me informed throughout. I compared prices with inde More

by pall_dinner.07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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May 28, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your recent vehicle services! We are so happy to hear that Maria provided you with excellent service and kept you informed throughout the entire process. It's also great to know that our prices were competitive with independent shops, we strive to offer the best value for our customers. If there is anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your patronage and recommendation!

Helpful
May 23, 2024

Great job of servicing my car and reviewing what they did.no car wash /vacuum More

by jwg_goodearth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your car servicing needs. I'm happy to hear that our team did a great job and took the time to review what was done. However, it seems like we may have missed one important detail - the car wash and vacuum service that we typically provide. My sincere apologies for this oversight. Please let us know next time you bring in your car and we'll make sure it's taken care of to your satisfaction. Thank you again for trusting us with your vehicle. Have a wonderful day!

Helpful
May 23, 2024

Saturday morning express drive thru rocks. Service was quick and accurate. Nice waiting room too. More

by dheintzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Byers Subaru Dublin responded

Thank you so much for the kind words and feedback, we're thrilled to hear that our service met your expectations at Byers. We've worked hard to create a convenient and efficient experience for our customers, and it means a lot to us that you enjoyed it. Our team takes pride in providing quick and accurate service, and we're happy to hear our waiting room was a pleasant place for you to relax. Thanks again for choosing Byers, and please don't hesitate to reach out if you need anything in the future. Have a great day!

Helpful
May 22, 2024

The advisor was pleasant and knowledgeable. I’m very happy with everything! Thank you so much! More

by mojian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your positive experience at Byers Mazda, and thank you for choosing us as your dealership. We are thrilled to know that Michael provided such a pleasant and knowledgeable service during your visit. It is always our goal to make sure every customer is satisfied with their purchase and understands all the features of their new car. We truly value your recommendation to your friends, it means a lot to us when our customers spread the word about our exceptional customer service. Thank you again for choosing Byers and we look forward to assisting with any future needs or questions you may have. Happy driving!

Helpful
May 20, 2024

Guys there are friendly, they get the work done pretty fast. The enviornment of lounge is nice More

by YuxuanS
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Byers Subaru Dublin responded

Thank you for the kind words and 5-star rating, we truly appreciate it! Our team strives to provide fast and efficient services while maintaining a comfortable and pleasant environment for our customers. We're delighted that you noticed and enjoyed our lounge area. Thank you for choosing Byers and we look forward to serving you again in the future!

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