CDJR of Leesburg - Service Center

Good Ram dealership would tell other about the service Carlos was freak mechanic did a fine job thank Carlos was freak mechanic did a fine job thank More

Jose is the BEST he explains everything to you except for me he has to do it twice cause I wasn’t listen but anyway he is very sweet and he knows what he is doing. Kudos to my man bump up his pay he de for me he has to do it twice cause I wasn’t listen but anyway he is very sweet and he knows what he is doing. Kudos to my man bump up his pay he deserves it, oooh by the way if he wasn’t there I would gone back to the dump I bought it from in Mount Dora. So keep him please! More

Dropped truck off at 8:00 am for repair of transfer case seal leaking as scheduled. I was informed that the repair would probably take four hours to complete. Received courtesy ride home - driver very nice seal leaking as scheduled. I was informed that the repair would probably take four hours to complete. Received courtesy ride home - driver very nice. I called service center at 3:55 pm to check on status. Was put on hold for 25 minutes - hung up - called back - told receptionist not to put me on hold and to see what status on my vehicle was. Spoke with Jose whom informed me they were working on the truck. I asked him if I was going to have my vehicle back today. He would have to call me back. 30 minutes later received call from Jose and he informed me that the truck repair was completed and it was ready for pick-up. I declined courtesy ride and had a neighbor take me to the service shop. Cabin filter replacement identified on 4-22-24 was completed at this time also. I understand repairs can have unavoidable time delays, but I feel status update could have been provided during the day since the repair was taking longer than anticipated. More

Scheduled ceramic treatment for the finish on my 2024 Pacifica. Made arrangements to drop off vehicle the night before to expedite the completion of the preparation for the application process. Was abl Pacifica. Made arrangements to drop off vehicle the night before to expedite the completion of the preparation for the application process. Was able to receive a loaner vehicle to return home and pick up my vehicle the following day. Excellent timing to minimize time without my vehicle and the ability to await the completion of the process in the comforts of my home. More

Truck was scheduled for oil change at 7:30 am. 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from J 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from Jose. Walked over to service and saw truck in return line. Found Jose, truck was done - replacement of cabin filter had to be scheduled with fix of transfer case seal since they already had the truck for 2-1/2 hours for a scheduled oil change. Also was charged $38.00 for a new oil plug since the screw head was stripped. Mind you, this is a new truck that has had two oil changes, both completed by this shop. Truck was scheduled for repair of transfer case seal Wednesday 4-24-24 - See next rating. More

Was an excellent experience per usual. Easy, fast and no hassle free. I wish the would fix the soda fountain finally. Easy, fast and no hassle free. I wish the would fix the soda fountain finally. More

Always attentive waiting area is clean but a little worn down the seats are torn. They need to fix those. soda fountain was out of order and there was no one there to tell us that we could get water from on down the seats are torn. They need to fix those. soda fountain was out of order and there was no one there to tell us that we could get water from one of the other refrigerators didn’t care for that bottled water should always be available and we should be told where to get it More

Loud talking and background chaos in the dealership. After the hot dogs were done, people were crowding the area; reaching and grabbing 2 hot dogs, even some of the employees, using the contaminated, fo After the hot dogs were done, people were crowding the area; reaching and grabbing 2 hot dogs, even some of the employees, using the contaminated, forceps. The attendant should serve the people to avoid this type of unsanitary scenario. More

Yes, was met promptly upon arrival and vehicle was taken for service and returned timely. for service and returned timely. More

I couldn’t get in contact with Kobe. I texted, called, and even called the front desk. He is a nice person but obviously distracted with something else. I texted, called, and even called the front desk. He is a nice person but obviously distracted with something else. More