Space does not allow me to comment on the disrespect and deceit shown by this dealership. I posted on FB, but strongly recommend that customers consider another GM dealership before closing any deal with Cable Dahmer. They do not deserve to carry the GM logo. I am a loyal GM customer; have bought 8 GM cars within last 10 years; bought 3 brand new cars in one day from Jim Bishop Chevrolet in Alabama (sold not to another name). My loyalty was completely destroyed by this dealership. I have filed a complaint with GM and even had a three way conversation with the salesmen and the GM rep and BOTH salesmen HUNG UP on the conversation. The GM rep was speechless! The salesmen LIED on the phone and told the GM rep that I had him confused and that he was NOT my salesmen, when I was sitting there calling him based on his personal business card that he gave me. He told her that I picked it up by mistake. THIS is all OVER a $50 gift card that I was supposed to receive for test driving a Chevy. They, obviously, thought that I had no intention of buying a truck, but within two days, I had driven to Conklin-Fangman, and walked out with a BRAND NEW GMC $48,000 truck. Once they found out that I had NOT done business with them and would never do business with them based on the one day, five hour experience, my gift card was (obviously) canceled. When the card didn't come in the mail, I began calling the dealership and was hung up on several times. The customer service rep called me back, and had the general manager of sales, Rob, call me. He was very rude also and told me to "write my heart out," on any review of the dealership. I have filed numerous complaints with Chevy and hope that Chevy fully investigates this dealership. The lies and customer treatment is beyond reproach. I cannot believe any customer could write a 5 star review on this dealership. I was passed around by two salesmen, and obviously, have spoken with two customer service reps, all to NO avail! I have asked to meet with the owner on at least two occasions and have been passed around through all the customer service avenues. My guess is that the owner has NO idea of this incident and everyone is trying to cover it up before he discovers what actually happened. AGAIN, PLEASE consider another GM dealership over this one; at least give another one a chance to match the price! Hopefully, GM will investigate and reprimand the dealership for the deceitful and unprofessional way that I was treated. Regards, Dr. Barbara Pounders
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